San Antonio Dodge Chrysler Jeep Ram

Good Service I don’t usually leave reviews but I did receive prompt service. I scheduled an appointment and was attended to promptly. They called me back within f I don’t usually leave reviews but I did receive prompt service. I scheduled an appointment and was attended to promptly. They called me back within four hours to advice on what needed to be done and my vehicle was ready early the next day, (7:30 am)! More

Service Dept Manager was great but Mechanic needs training Charisse was my Service Department manager and she was great. The mechanic......not so much. I don't know who the mechanic was that actually di Charisse was my Service Department manager and she was great. The mechanic......not so much. I don't know who the mechanic was that actually did the work but s/he needs training. After the initial warranty work to fix the shift mechanism, the mechanic overtightened and stripped the screws on the steering column shroud leaving the shroud unusable. Instead of telling me of their mistake and handling it on the spot, they allowed me to take the vehicle. When I discovered the mistake, I called Charisse who was great in getting it fixed but it cost me two additional trips into the dealership and lost time. More

Excellent When I arrived at the dealership everyone from general manager down to parts and service person were very polite and attentive. The salesperson Freddi When I arrived at the dealership everyone from general manager down to parts and service person were very polite and attentive. The salesperson Freddie Dixon had several vehicles for me too see, very curious and no pressure, everything you would want when shopping. Helping to get financing was so easy, left there in exactly what I wanted More

Ram Purchase Although the dealership was busy and there was an extended wait time MARIO Garza did a great job at making the time go by easier by continuous convers Although the dealership was busy and there was an extended wait time MARIO Garza did a great job at making the time go by easier by continuous conversation and follow up. Since it was late he also volunteered to travel with us to pick up a trade to make up for the time we waited, which was a nice gesture. The purchase follow up video from Ron was also a great idea. More

Excellent attention Friendly service with satisfaction guaranteed Our sales person help us to decide the best option and work with our budget and the dealership has a l Friendly service with satisfaction guaranteed Our sales person help us to decide the best option and work with our budget and the dealership has a lot of stock so we can choose our best option More

Good customer service adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks adequate price for service and keeping customer inform of how the service was going and warranty on what work was done, thanks More

Fix factory recall items 2014 Ram Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spe Everything went fine until Anthony (Tony) handed me my keys. He pointed to where the truck should’ve been parked. It was nowhere to be found. I spent 15 minutes walking the entire lot looking for my truck. I didn’t know where Tony went until another employee pointed out his workspace. I asked him where my truck was. He walked back to the service bays and drove it up to me (???!!!). He apologized and said, “Well, at least you got a workout.” I was angered by his comment but bit my tongue and just left the lot. Can’t complain about the service, but that comment (???!!!). You may also want to speak to the employees who work the inside checkout/pay counter near the waiting area. They were speaking loudly about customers, some who were sitting in the nearby waiting area. I heard every word clearly over the TVs. Seemed a less than professional behavior at any time, but much more so with customers within earshot... More

Sold a lemon Jeep Cherokee Trail Hawk Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who al Almost from the minute we purchased our 2016 Trail Hawk, we have had transmission issues that were brought to the service departments attention who always turned blind eye to. Now here we are having to replace our entire transmission after wasting countless trips to service department and hours spent inconvenienced just because they didn’t fix it when it was first brought to their attention. There customer service is by far the worst I’ve ever experienced from both a consumer point of view as well as from a lenders perspective. More

Durango Purchase Good experience the staff was helpful and courteous. Our salesman Jerry did a great job of helping us pick the right vehicle. He was patient and sho Good experience the staff was helpful and courteous. Our salesman Jerry did a great job of helping us pick the right vehicle. He was patient and showed us what we neede to make our decision!! More

Service Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed Came in early w/o appt & met by Tony Fernandez - got good service advice for a transmission service and fluid exchange. Mr Fernandez kept me informed throughout the day of repair status. I did appreciate that. The shuttle service was great. I came back and paid invoice - no surprises on invoice. Truck is running great. Definitely will be back and recommend they ask for Mr Fernandez. More