San Antonio Dodge Chrysler Jeep Ram

I would give it negative stars if I could. They are incompetent at best, lazy and fraudulent at worst. My vehicle was at their shop in Sept for an alignment, after a month or so, it begins hav They are incompetent at best, lazy and fraudulent at worst. My vehicle was at their shop in Sept for an alignment, after a month or so, it begins having issues with pulling and wearing tires from the inside. The advisor Briana had not contacted me about the status of repairs, once I called her, she told me that the tires needed to be replaced, and once that was done, the technician would be able to diagnose the problem. When I questioned why I had to spend $2000 before the Tech could tell me what was wrong, she never returned my call. The shop manager then called me to tell me the same thing, that the problem was how badly my tires were worn out. Yes, they were but they were being incorrectly worn out from the inside of the tires which is an indicator of something wrong with the alignment at best, if not the suspension. When he realized I wasn't falling for their excuses, he had his manager call me and give me the same story. After a long discussion, he agreed that an indication of the tires being worn out that way; was an alignment problem. He was dismissive, condescending, rude and even said "If we find that this is due to your negligence, I am going to charge you for every cent spent". I told him fine, and I wanted a report on what was checked. The next day, the GM called me, telling me they couldn't find anything wrong and believed that the only issue was the tires having all that wear and tear. When I requested the printout of the alignment check that was done and also a printout of the alignment that was done in Sept 2023, HE CHANGED HIS TUNE IMMEDIATELY. Very friendly and almost as if he was doing me a favor, claimed that because we were returning customers, the Dealership would buy the tires for me, install and align them. When I refused and again requested the printouts of the alignments done by their dealership mechanics. He admitted that those reports were lost and couldn't get them. What a coincidence!!! The dealership and its shop employees either are not doing the work they are charging its customers or are doing bad work that is causing further damage to vehicles. Either way, they would much rather put the blame on the owner, than admit their fault. If it wasn't because I was not accepting their explanations, I would have bought the tires, they would have aligned them, and I would never know that the Dealership was the responsible one for the damage to my vehicle. More

Awesome and a great experience I would definitely recommend this dealership for friends and family recommend this dealership for friends and family More

Andre's customer service was exceptional. Staff that assisted were attentive and worked hard to meet all of my needs. I left feeling confident about my purchase. Staff that assisted were attentive and worked hard to meet all of my needs. I left feeling confident about my purchase. More

From the GM (Moe) to the salesperson (Roland) This dealership goes above and beyond to take care of their customers! We shop around before we make a purchase, but we always return to San Antonio Dodge dealership goes above and beyond to take care of their customers! We shop around before we make a purchase, but we always return to San Antonio Dodge! They always have provided the best offers on our trade-ins, best offer on the new vehicles and they do not pressure you nor play gimmicks! Just honest and work with you to meet our goals! The Gm sent us an email stating he would do everything he could to earn our business again ( we have purchased 5 cars from them in the last year! So i guess , there is a good reason why we keep going back! They are the best! And , a special thanks to Roland our salesman! He was amazing More

Great experience very knowledgeable, sales person Made us feel very welcome and was very knowledgeable about the vehicle that we are interested in and we ended up buying feel very welcome and was very knowledgeable about the vehicle that we are interested in and we ended up buying More

Saschelle Lugo was absolutely wonderful and fantastic! ! The overall experience was great!! Absolutely seamless experience!!! ! The overall experience was great!! Absolutely seamless experience!!! More

I had a great experience with the sales person(Brianna Soto) and the manager I I have the (last call)?? Soto) and the manager I I have the (last call)?? More

I'm thrilled to share my exceptional experience with Samantha at the dealership. Her assistance in purchasing my 2023 Dodge Charger was unparalleled—swift, hassle-free, and unmatched compared to other d Samantha at the dealership. Her assistance in purchasing my 2023 Dodge Charger was unparalleled—swift, hassle-free, and unmatched compared to other dealerships. Samantha's expertise and efficiency made the entire process a breeze. Highly recommended! More

They have been very helpful in getting me in something I am looking for without wasting my time am looking for without wasting my time More

Everyone was super nice and were very knowledgeable about everything. Everyone was super nice and was very helpful and knowledgeable about everything. They even helped by giving out pointers. everything. Everyone was super nice and was very helpful and knowledgeable about everything. They even helped by giving out pointers. More