San Antonio Dodge Chrysler Jeep Ram

First let m start by saying my salesman did his best for me . So I traded in my previous Jeep for a newer pre-own Jeep …. Bad move on my part and I took full responsibility for not going brand new however I me . So I traded in my previous Jeep for a newer pre-own Jeep …. Bad move on my part and I took full responsibility for not going brand new however I had two previous pre-owned vehicles with no issues as soon as I drive off . I bought it august 9th, took it back the next day for much much much needed alignment , why didn’t it already have one if they do a Service check prior? No windshield wiper fluid cap. I get my first Oil change October 4th 2021 and they told me that my coolant was empty and that they capped it for me but just wanted to give me a heads up to keep an eye on it. We went back to dealership October 9,2021 and they were busy and was told they will look at it (which I’m very thankful for was told no leaks so I watched it and coolant was Still reducing )we got picked up and spent all day waiting around) went back October 23 2022 after feeling hopeless wanting to trade it in I was 12,000+ upside down .not to mention my credit score shot down -37 points on October 1 with my previous well Fargo Jeep loan that I traded in also getting emails about a outstanding balance ? So did they not pay it off in time? getting less trade in value for than what I bought it for and was told I can bring it in the following week for a service that they would call me when I can take it by , 4 days later atill waiting after going in I get in my Jeep and it wouldn’t turn in , I had a bad dead battery .I Was late to work and had to find a ride , later that day after work I went to dealership they said they can buy it back I guess once sales manager looked at the numbers and realized how upside down I was and said nothing was documented, however I didn’t know it wasn’t considered an actual service nor was the alignment so nothing was documented. So I left my Jeep there for an actual service , having to find rides to work because they had no loaner cars available. So turned out it was my water pump that needed to be fixed and replaced and my battery was replaced as well . Cool. All this less than 90 days and felt like they weren’t trying to meet me halfway with the trade in tbh But now jan 1 I was told that my Jeep leaked oil on my family’s pavement they sent me a picture from my Jeep so I called today jan 3rd and they said if I drop it off this Thursday service wouldn’t start until the 13th, so I’m back to square 1 I have no transportation to work in the mean time so gotta figure out how to get this fixed ASAP , it’s now only been 4 1/2 months and yet another issue , as it is I can barely drive it as it shifts left and right , I have to take the access roads most days but all these issues on top of that , so I tried to trade it in today , salesman was super super awesome ,I said I just was a new cheaper vehicle , didnt even need to be a Jeep Wrangler , and I’m still upside down with prices higher than my Jeep Wrangler . I feel like I’m not being helped as a costumer who just wants something reliable at this point , prior to this Jeep I was not this much upside down with all the issues within less than 90 days I feel like I deserve to be met half way :( I feel so stuck . Salesman are great but I really feel robbed by the company . More

Austin did a wonderful job of showing me the vehicle and making sure all my questions were answered. Great job! making sure all my questions were answered. Great job! More

Great help finding a new vehicle. Happy with the service and the new purchase made. and the new purchase made. More

My salesperson was Jacklyn. She was awesome, and very professional 👏. I truly enjoyed working with her. But, I will be back to talk with a maneger. professional 👏. I truly enjoyed working with her. But, I will be back to talk with a maneger. More

Overall great experience at this dealership with professional and courteous service from all personnel from start to finish! professional and courteous service from all personnel from start to finish! More

Kyle heard what I was looking for and provided it to me. No complaints here. No complaints here. More

Great service, staff was friendly and attentive. Samantha sales rep was very friendly and informative sales rep was very friendly and informative More

Very professional, Tony didn’t waste time and immediately showed me the car I wanted with a test drive, and showed me an great alternative to the vehicle I was looking for at a better price. They worked dili showed me the car I wanted with a test drive, and showed me an great alternative to the vehicle I was looking for at a better price. They worked diligently to get me a price that was comfortable for me. I would recommend them for purchasing your vehicle. More

Convenient location. Overflow of help offered. Professional and knowledgeable staff. Coworkers friendly. Fast service given Professional and knowledgeable staff. Coworkers friendly. Fast service given More

Great service and good amount of veichiles from where to chose from. Really recommended place chose from. Really recommended place More