Sames Motor Company

We just experienced the worst service of any car delearship in Laredo. It was a complete waste of time and not to mention the lack of ethical behavior. We had been shopping for an F-150, the first d delearship in Laredo. It was a complete waste of time and not to mention the lack of ethical behavior. We had been shopping for an F-150, the first deal fell through as they claimed we did not fill out the credit application correctly. The next thing we know is that the truck had been sold. Two weeks later we receive a call from the sales man stating he has another F-150. We decide to look into it and he mentioned it would be less expensive as it was a 2023. The price of this particular vehicle was listed online was $35, 487. He then proceeded to send us a four-square that stated this price plus the numbers for a trade-in. We had received the out the door price of $31,171.22 as shown on the attachment. Twice, we went in and the price now appeared as over $39K (also shown). This is false advertisement and bad business practice. They claim to want to earn our business and yet they have upped the price of the vehicle for a reason they cannot explain. They claim a second inspection was needed although the vehicle was already on the lot and was test driven. Needless to say, we will not be purchasing a vehicle from Ford Laredo. More

I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said i with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer. More

Buyer Beware We have a $60,000 diesel F350 Turbo with just over 100,000 miles with a blown engine! A diesel should last 500,000 miles or more! Ford will pay $4 We have a $60,000 diesel F350 Turbo with just over 100,000 miles with a blown engine! A diesel should last 500,000 miles or more! Ford will pay $4000. Of a $22,000 repair. We still owe $35,000 on it! We have had problems with this truck since 2 weeks after we bought it. Owned it just over 2 years. Been in the shop 6 times. SAMES auto group in Laredo Texas is the biggest ripoff. So after 7 Ford Trucks in a row... never again. Ford does not stand behind their product!!!! More

Customer service and repair are a ripoff! I do not recommend them at all! Don’t go there, they take advantage of your insurance. They lie and take forever to repair. I do not recommend them at all! Don’t go there, they take advantage of your insurance. They lie and take forever to repair. More

The worst They are selling ford focus, knowing that it will cause major problems in the future without telling you. I understand that cars may have problems but They are selling ford focus, knowing that it will cause major problems in the future without telling you. I understand that cars may have problems but its up to the customer to decide whether or not to buy a car knowing that in future it will have transmission problems. They haven’t fix mine amd has been in the workshop alot of times. More

Superior Customer Service Karen Carretero's customer service is unsurpassed. She has been great throughout the process of our new-used vehicle. Her Manager Cesar is also GREAT Karen Carretero's customer service is unsurpassed. She has been great throughout the process of our new-used vehicle. Her Manager Cesar is also GREAT More

Great Customer Service We are very pleased to say that we had great customer service during our expierence with ford. . "Rodrigo" a sales man for ford in Laredo Tx did a ama We are very pleased to say that we had great customer service during our expierence with ford. . "Rodrigo" a sales man for ford in Laredo Tx did a amazing job going above and beyond to satisfy us with our purchase. I will highly recommend ford to our family and friends specially with their great customer service. Not once we were unsatisfied. Great job Rodrigo!! More

Fantastic great customer service, value, attention to detail with everything explained in detail. Thanks for being my one and only dealership. I'll be back when great customer service, value, attention to detail with everything explained in detail. Thanks for being my one and only dealership. I'll be back when its time to trade again More

Excellent Service Came for service on November 24, 2017. Leaving my vehicle was simple. The waiting area was well maintained, and the communication with me that an addi Came for service on November 24, 2017. Leaving my vehicle was simple. The waiting area was well maintained, and the communication with me that an additional service to my vehicle was appreciated. Only complaint is minor. After the service, my keys were left on the front desk counter. I needed reach out to an advisor that those are my keys so that I can make my payment. More

Excellent service Excellent and friendly service. I was in and out ..they didnt take too long for the oil change. I would recommend to my friends. All.employees are ver Excellent and friendly service. I was in and out ..they didnt take too long for the oil change. I would recommend to my friends. All.employees are very friendly and greet More