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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

July 13, 2024

Thanks for your help and making the process smooth and easy. I’m excited for my first EV! More

by ridgwayj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, ridgwayj, on your new Ford from Five Star Ford Lewisville. We're here to ensure a smooth journey in your EV vehicle. Reach Alex, Malcolm, or me at 972-242-6415 any time you need our advice. Thank you for shopping at our dealership! Best regards, Andrea Ballard, General Manager

July 10, 2024

Iliana and Jakson made the experience easy and comfortable. Thank you for the help. T More

by tsk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
iliana
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Jul 11, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Tsk, We're so glad you had a positive experience at Five Star Ford Lewisville. Iliana and Jakson remain available at 972-221-2900. Don't hesitate to call with questions. We want you to fully enjoy your Ford. Thank you, Andrea Ballard, General Manager

July 06, 2024

Great experience when purchasing my new 2024 Raptor! Xavier took great care of us from the beginning all the way through the process! Highly recommend this dealership and if you use this dealership, the More

by jc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Olivarez
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Jul 07, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, jc, on your awesome new 2024 Raptor! Xavier and the Five Star Ford Lewisville staff are excited to make this your best ownership experience. Continue to ask your vehicle questions at 972-221-2900. We are here for you! Thank you for your kind review and business. Sincerely, Andrea Ballard, General Manager

July 02, 2024

Malcom was a very helpful during the whole process and made the experience fun. Second time coming with him and would definitely recommend! Thank you! More

by illyg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
Frank Elesiely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Moses Medina
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Jul 02, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Illyg, Thank you for returning to Five Star Ford Lewisville! We are grateful you chose our team again for your recent purchase. Malcolm, Frank, and I remain available at 972-221-2900. If you need our advice, don't hesitate to stop by or call. Best regards, Andrea Ballard, General Manager

June 30, 2024

Malcolm was very professional and explained everything to me as we looked at coverage options. He got all my paperwork completed in a timely manner and had a great personality. Would definitely recommend ask More

by Christin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
Other Employees : Marcus Anthony
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Jun 30, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Christin, for recommending Malcolm and Five Star Ford Lewisville. We're thrilled to hear he made your vehicle purchase a positive experience! Should you have technical or care questions, reach out to 972-221-2900. Customer satisfaction continues to be our focus. Best regards, Andrea Ballard, General Manager

June 29, 2024

Malcolm was hustling when there were some system-challenges, and he got us processed fast! And Malcolm is a funny guy to boot. More

by norcinim
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 30, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Norcinim, Your patience was appreciated with the system issues we were experiencing during your shopping visit at Five Star Ford Lewisville. We want to make certain you are comfortable in your new Ford, so please stay in touch with Malcolm at 972-221-2900. Let us know if you have questions any time. Thank you for your business and feedback. Sincerely, Andrea Ballard, General Manager

June 27, 2024

Great hospitality and a good time overall. Employees were very knowledgeable and quite quick despite their online systems being down. More

by ShaswatAryal
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo Peralta-Bustos
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Jun 28, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, ShaswatAryal, for your patience during your shopping visit to Five Star Ford Lewisville. Whenever you need our vehicle knowledge, please give us a call at 972-221-2900. Congratulations on your new Ford and know that we are here for you! Best regards, Andrea Ballard, General Manager

June 25, 2024

Great customer service would recommend. Taken care of from the moment we entered the facility. More

by Munozm.0726
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David
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Jun 25, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Munozm.0726, on your new vehicle from Five Star Ford Lewisville. We remain focused on your satisfaction, Reach us at 972-221-2900 when you need our vehicle advice. Our goal is to make this your best driving experience. Thank you, Andrea Ballard, General Manager

June 21, 2024

VERY communicative and knowledgeable, being the first time I have made a purchase this big for myself, they (Zach and Xavier Perez) made sure to give me any details/information I requested and got me the More

by Hadyn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Hadyn, We appreciate knowing you found your shopping experience at Five Star Ford Lewisville to be informative and transparent. Don't hesitate to reach Zack, Xavier, or me at 972-221-2900 with technical or care questions. Congratulations on your first vehicle purchase and enjoy your new Ford! Take care, Andrea Ballard, General Manager

June 18, 2024

Malcolm explained everything perfectly and was very respectful of my time . He was never pushy and really did his best to help me get into my new Ford Lightning. I will be coming back! More

by maximadan85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, maximadan85, on our new Lightning from Five Star Ford Lewisville! We are so excited to help you enjoy your truck. When you have technical or care questions, we are here for you at 972-221-2900. Stop by or give us a call for our knowledge any time. Enjoy your ride! Best regards, Andrea Miller, General Manager

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