Sam Pack's Five Star Ford Lewisville

Iliana Davila was so helpful and made buying a car. She was really nice and friendly. It made me feel confident with my purchase. She was really nice and friendly. It made me feel confident with my purchase. More

I worked with Iliana Davila and Jackson! They were absolutely amazing! They made this buying experience as painless as possible! I love my New Bronco Sport! They were absolutely amazing! They made this buying experience as painless as possible! I love my New Bronco Sport! More

Hugo gets a A+ in my book. Hugo worked hard to get me what i wanted. I really did not expect to drive out in a car with no money down and a trade in that was upside down but Hu Hugo worked hard to get me what i wanted. I really did not expect to drive out in a car with no money down and a trade in that was upside down but Hugo made it happen great salesman and i highly recommend him. He treated me good. and Zack Perez in finance was Awesome as well he gets a A+ as well. This dealership is a five star dealership their name really says it all. Job well done Hugo and Zack. More

I recently had the pleasure of working with Malcom at the dealership while purchasing my vehicle, and I can't recommend him enough! From the moment I walked in, he was fun, engaging, and incredibly helpful. dealership while purchasing my vehicle, and I can't recommend him enough! From the moment I walked in, he was fun, engaging, and incredibly helpful. Even when I encountered an issue with another department, Malcom jumped right in and handled it so FAST, ensuring I felt supported throughout the entire process. He is truly dedicated to customer care and it truly stands out. If you're looking for someone who will go above and beyond for you, Malcom is your man! He’s really awesome! More

I have bought a lot of cars and this was one of my favorite experiences ever in the finance office. Malcolm was completely upfront and transparent and just a pleasant guy to work with. He was not hi favorite experiences ever in the finance office. Malcolm was completely upfront and transparent and just a pleasant guy to work with. He was not high pressure or salesy at all and got us through the process super quick and efficient. I can’t say enough good things about Malcolm and this dealership. Great experience! More

One of the best dealership purchases I have ever had. Great people and good service! Great people and good service! More

Iliana Davila did a good job of explaining the cars features and answering my questions. features and answering my questions. More

Malcom was amazing! He did everything in his power to keep my payments within a range I was comfortable with and made sure everything possible was taken care of. Honest He did everything in his power to keep my payments within a range I was comfortable with and made sure everything possible was taken care of. Honest and straightforward while being easy to talk to. Absolutely great. More

Moe was awesome. The car exceeded expectations we are very happy with our purchase. We would purchase again. The car exceeded expectations we are very happy with our purchase. We would purchase again. More

I had originally left a negative review on Sunday 7/7 regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got regarding this dealership as to the way things were handled about my vehicle issue that I was having and could not get anyone to call me back. I got a call first thing Monday morning from the General Manager Andrea Ballard. I explained what had happed and that I had an appointment that afternoon with another dealership for figure out what the noise I was hearing in my Ford Bronco. I was told by Andrea that this is not how things are done at Sam Pack's and that the issue would be handled. They sent a driver that afternoon to pick up my vehicle and gave me a nice loaner. Throughout the whole process, I was getting text messages from Andrea and service keeping me updated on the process of the issue. I got a call from Sean Quackenbush the service director and he explained to me what the issue was and that it has been taken care of. Repairs were completed in a timely manner. My vehicle was returned to me today by Richard Howell, very nice and polite man. Thank you to Joeme Dow for helping me through the process of getting me the loaner vehicle as well. Julie Tucker for keeping me updated on the repair process and especially to Andrea Ballard for taking the time to put all of this together and overseeing that my vehicle issues were being taken care of. All of these folks went above and beyond amazing customer service!! Highly recommend this dealership. Especially for repairs. More