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Sam Pack's Five Star Ford Lewisville

Lewisville, TX

Overview
Employees
Reviews
Vehicles
5.0
2,320 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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1144 N Stemmons Fwy

Lewisville, TX

75067

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Showing 2,320 reviews

September 22, 2024

Lewisville Ford was the ONLY FORD DEALER IN THE AREA that would agree to do more than an oil change on a Saturday, and what a PHENOMENAL job they did. Our F150 TURNED OFF on I35 Friday at 4:32pm. Got it to Z More

by BrokePowerboost
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Nixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, BrokePowerboost, for the great endorsement of Five Star Ford Lewisville. We were happy to diagnose the issues with your truck. If you need additional advice, give Zack and our techs a call at 972-221-2900. We hope you count on our service team again. Best regards, Andrea Ballard, General Manager

September 16, 2024

Iliana Davila and Tom Andrews provided exceptional service. They thoroughly explained everything, ensuring I was completely satisfied with my car purchase. Their prompt responses and attentive care we More

by Santoya18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcolm Recinos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Santoya18, We're so glad to hear that you had a great experience with us! Iliana, Tom, and Malcolm are fantastic members of our team, and we're thrilled that they were able to provide you with excellent service. Thank you for choosing Five Star Ford Lewisville. We hope to hear from you again at 972-221-2900. Take care, Andrea Ballard, General Manager

September 16, 2024

This was the best car buying exerience ever thank you to Iliana and Iliana Gonzalez and Malcolm . Your customer service was 5 Stars More

by alanadengate79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Malcolm Recinos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Alanadengate79, Iliana, Malcolm, and the entire Five Star Ford Lewisville staff congratulate you on your new Ford! Thank you for the kind endorsement and your business. Let us know when you need our vehicle knowledge at 972-221-2900. Enjoy your ride! Best regards, Andrea Ballard, General Manager

September 12, 2024

Illiana Davila has been our go to for all ford vehicles she goes above and beyond to help you have a smooth process big thank you for the entire team for helping me out in a difficult time. More

by Steve85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jakson Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Steve85, for taking the time to recognize Iliana, Jakson, and Five Star Ford Lewisville. We are focused on helping you enjoy your purchase. Stay in touch at 972-221-2900. Your endorsement and business mean a lot to us. Take care, Andrea Ballard, General Manager

September 03, 2024

We recently moved out to southeast TX. We have plenty of dealers in our area. I have bought from Moe before and had a great experience. What made me drive three hours to buy another one fr More

by sawhite37
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Albasha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakson Velasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Sawhite37, Thank you for driving the extra miles to shop with Mo once again at Five Star Ford Lewisville. We hope you travel home in your new Ford was amazing. If you found you need Mo or my advice on its technical features, please give us a call at 972-221-2900. We continue to be available to offer advice. Best regards, Andrea Ballard, General Manager

August 22, 2024

Try someplace/anyplace else. ... Because this particular advisor needs help in customer service and friendly interaction. More

by Will Shepard
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Xavier Perez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Mr. Shepard, We are very sorry to hear that you had a poor service experience. This is not the standard we strive for, and we take all customer feedback seriously. However, we cannot locate your contact information in our system as a Lewisville customer, so it's difficult for us to investigate your specific situation. To ensure we can address your concerns and improve our service, I would be grateful if you could contact me directly at aballard@sampack.com or 972-221-2900. Sincerely, Andrea Ballard, General Manager

August 15, 2024

Iliana was fantastic to work with! Great dealership with nice staff. We would highly recommend! More

by Mackey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ruiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iliana Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Mackey, We are so happy you chose to shop at Five Star Ford Lewisville! Iliana and your sales team are readily available at 972-221-2900. Let us know if you have technical or maintenance questions. We are here to help your enjoy your Ford. Thank you for your endorsement! Best regards, Andrea Ballard, General Manager

August 13, 2024

AJ made my experience buying my car great! I have always bought my cars at this dealership and will continue to do so. More

by Courtney Crew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
J.R. Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, Courtney, on your new car from Five Star Ford Lewisville. J.R. and our staff are now focused on helping you enjoy your Ford. We welcome you to stop by or call 972-221-2900 when you need our advice. Thank you for shopping with us! Best regards, Andrea Ballard, General Manager

August 09, 2024

All the staff was very helpful and made the process super easy to get muy new Bronco! More

by lyn.mejia12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Iliana Davila, Miguel Avila
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Aug 10, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Congratulations, lyn.mejia12, on your new Bronco from Five Star Ford Lewisville. Iliana and our team are focused on helping you understand and utilize the technology in your Ford. Stop by or call 972-221-2900 whenever you need our advice. Enjoy your vehicle! Best regards, Andrea Ballard, General Manager

August 08, 2024

My sales person Iliana Davila was very helpful and got me in the vehicle I wanted. Friendly and helpful staff. Will definitely be back. More

by Jeremychambers48
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
ILIANA DAVILA
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Aug 08, 2024 -

Sam Pack's Five Star Ford Lewisville responded

Jeremy, Thank you for taking the time to share your feedback. Iliana and our staff want to hear from you at 972-221-2900 with questions. Customer service continues long after the sale at Five Star Ford Lewisville. Congratulations on your new car! Best regards, Andrea Ballard, General Manager

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