Sam Pack's Five Star Ford Lewisville

I was very impressed with the help that we received from Gregg and Tony. Even though we didn't end up leaving with a car through no fault of theirs, my experience with them was great. I will be coming back Gregg and Tony. Even though we didn't end up leaving with a car through no fault of theirs, my experience with them was great. I will be coming back soon! More

As a first time ford owner I was very happy with the attention and helpfulness that Jim showed to me and my husband. It was fun when Jim sent us e-mails on the progress and delivery. Also, John Costen attention and helpfulness that Jim showed to me and my husband. It was fun when Jim sent us e-mails on the progress and delivery. Also, John Costen was very helpful and took his time to show us what the escape can do. I have thoroughly enjoyed driving my car. I feel that my rating of 5's is accurate and sincere. Barbara Mahrt More

I had gone to four other Ford Dealerships only to be treated by disrespectful, cocky, pushy and arrogant salesmen who were asking for $8,000 to $10,000 US dollars over the sticker price and not taking t treated by disrespectful, cocky, pushy and arrogant salesmen who were asking for $8,000 to $10,000 US dollars over the sticker price and not taking the time to let me ask questions or discuss options. One of them even turned his back to me after he briefly barked the price, which wasn't that different to what I paid to Sam Pack's Ford in the end. Eric and John were the total opposite, they listened intently to what I wanted, they gave me options, showed me website pictures, catalogs and brochures, they were courteous, they were gentlemen. They were never pushy, they did not sell me the car, they allowed to be the buyer. If it wasn't for my Wife's insistence that she wanted a Toyota 4runner, I would have bought an Expedition from these guys as well. I have recounted this story to all my friends and they now know where to go for a new Ford. Thanks Eric, thanks John! Kind Regards, Ricardo More

I was realy pleased how I got treated as a customer. Everybody at the dealer ship was very friendly and professional. Michael did take care of all my requests without bothering me. All the information I Everybody at the dealer ship was very friendly and professional. Michael did take care of all my requests without bothering me. All the information I got on extended warranty and so on was very helpful. Thanks More

Thank you Greg for your help in looking and test driving Thank you Greg for your help in looking and test driving the new 2011 V6 Mustang. You are curteous, freindly, and did all you can to make our visit Thank you Greg for your help in looking and test driving the new 2011 V6 Mustang. You are curteous, freindly, and did all you can to make our visit a good experience. When we are ready to buy a Ford product, we will definetly ask for your assistance. Thank you again. God bless, Mike& Diane. More

Out of all the dealerships we went to this is the one we would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because would recommend to friends and this is the one we're coming back to for our next car. We didn't have any intention of buying a Ford vehicle because we had interest in another vehicle but the service we got and the way they worked with us to get us what we wanted was far beyond what we were getting from other dealers. They were upfront and honest and gave us a chance instead of telling us they couldn't help us...they worked together with us. There really is something to be said for the right kind of sales. There is something to be said for integrity of a dealership, not chasing someone driving through a parking lot, not laying a guilt trip on the customer, and by showing that you understand the customer wants to buy a car just as much as you want to sell it. More

We were greeted as we arrived. We were not pressured. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. Salesmen was very pleasant to talk with. We never felt that we had to buy something we did not want. More

I sold cars for Sewell Lexus, an extremely reputable company with customer service I didn't think could ever be exceeded. Our experience with Tom was first class. We were referred to him by manager, P company with customer service I didn't think could ever be exceeded. Our experience with Tom was first class. We were referred to him by manager, Paul, after we met Paul on the phone. The reason we came in in the first place was due to Paul's no nonsense price quote and complete honesty on the phone. He didn't make empty promises to get us in which is what I thought very common in non-luxury car dealerships. As soon as my husband and I arrived, Paul had the car gassed and ready for us to drive and Tom was ready to explain everything in the car to us. He respected my somewhat knowledge of cars and of the way conducting a car deal works while also educating us on the Ford Escape we ended up purchasing. We had a difficult time deciding on a specific build and color of the escape and Tom waited patiently on us as we decided along with providing any assitance and follow up along the way. He was persistent but also gave us space - the PERFECT way to keep in touch with a potential customer UNLIKE another dealership I called to check on inventory with who literally called me back 6 times in a row when I did not answer the phone. We also realized a family friend was a manager at the dealerhsip, John Costen. He was awesome at checking in to make sure we were completely happy! Once we decided on the vehicle, Tom was great at answering all my questions about the make ready process and made sure to get everything perfect on the car before delivery. Though the tint couldn't be completed in time, Tom ensured that if we brought it back in the next day they would have a loan car for us to drive making having to come back not an inconvenience at all. Tom's promise came through even when he had to be called away from work and John was so wonderful having an F-150 ready for us to drive - I know the way you are thinking, John. Andy is of course counting down the days until he can get his F-150. Excellent attempt to secretly sell us our next car. Don't worry, we will definitely be repeat customers! I can't finish this review without also complimenting Keith in F&I. He was so friendly and did a great job on his sales pitch for the extra insurance products. Some of which he purchased and those I didn't think were necessary he did a great job attempting one more time to explain their importance but not at all in a pushy way. I also have to say that I was not planning on buying a ford but came to look at the urging of my family. After selling Lexus I became somewhat of a foriegn car snob which is why we were leaning towards Honda and Toyota. The service we received from Tom paired with the friendliness of all those we encountered at the dealership were what sold us the car. Not the car itself. In fact, when we didn't think we could find the color we wanted and found another dealership that might have something we could consider, Andy and I decided it didn't matter, that we really wanted to buy from Tom and not some annoying salesperson at another dealership who just happened to have what we wanted. We eneded up not even needing to worry about it because Tom found us our car! From now on, anytime we need a Ford we will for sure be coming to visit Ford Country. We will also make sure to refer any friends who are considering a Ford as well. I can't say enough how wonderful this experience that I was for so long dreading ended up turning out to be. We look forward to servicing our car at Ford Country and stopping in to say hello to everyone in sales when we visit! Thank you for a first class experience! More

Mr. Starnes did not let the heat stop him from coming out on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not on a very hot June day to assisst me with my search for a new 2011 Mustang. When I let him know I had not had a new car in over 10 years, he did not hesitate to show me all the features the Mustang had to offer, many that my 1999 Maxima did not have. Learning my preferences he then searched the Sam Pack Ford data base to find the perfect car for me. I was very pleased with the negotations experience and feel I got a fair offer for a just off the line 2011 Mustang. Communication was excellent and the actual time at the dealership was short compared to past experiences in buying a car. I will definitely recommend Ford Country and Mr. Starnes to anyone looking for a car. More

All of the employees at the dealership were very friendly and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang C and courteous. Always making sure we were being taken care of with whatever our needs might be at the time. We got a great deal on our 2010 Mustang Coupe and will definitely come back should we ever need another new vehicle. The quality of work was great too, our sales rep was like the "energizer bunny", and very professional at all times. I would have to say out of all the Ford dealerships we have done business with over the years this was the best experience ever. Thank you Sam Pack Ford of Lewisville for making our new purchase as "painless" as possible! More