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Sam Pack's Five Star Ford Lewisville
Lewisville, TX
2,330 Reviews
Sam Pack's Five Star Ford Lewisville is a family-owned and operated dealership dedicated to providing a pleasant purchasing and repair experience for all. We take immense pride in our extensive selection of products and stand firmly behind them, all while adhering to a laid back sales philosophy. Visit us and experience the difference firsthand.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:30 PM
Tuesday 8:30 AM - 8:30 PM
Wednesday 8:30 AM - 8:30 PM
Thursday 8:30 AM - 8:30 PM
Friday 8:30 AM - 8:30 PM
Saturday 8:30 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,330 reviews
August 24, 2025
Kenneth has helped me and my family purchase multiple vehicles over the years. Always an easy process and a good price! vehicles over the years. Always an easy process and a good price! More
by ezraaillet
Employees Worked With
August 24, 2025
Kenneth Burke and Henry were awesome to work with when we recently purchased a Bronco Sport. Highly recommend this dealership for purchasing new vehicles. The process has always been smooth and the staff hig recently purchased a Bronco Sport. Highly recommend this dealership for purchasing new vehicles. The process has always been smooth and the staff highly knowledgeable about the products they sell. Thanks Five Star Ford Lewisville! More
by jamesxwelch
August 23, 2025
Kenneth Burke is professional and friendly. He will make sure to take care of your needs! He will make sure to take care of your needs! More
by maddieclaire143
Employees Worked With
August 23, 2025
Kenneth Burke is the most honest salesman out there! He goes above and beyond for you! I will continue to trust him with my business! Always makes me happy! Thanks Kenneth! He goes above and beyond for you! I will continue to trust him with my business! Always makes me happy! Thanks Kenneth! More
by dottiespangler
Employees Worked With
August 23, 2025
Over the years, I have purchased four (I think) vehicles via Kenneth. He made the process very easy. I felt comfortable and ease. He’s been at it a long time and really knows what he’s doing. The only negat via Kenneth. He made the process very easy. I felt comfortable and ease. He’s been at it a long time and really knows what he’s doing. The only negative thing I can say is, is he might be more funny/humorous than I am. More
by Collins
Employees Worked With
August 22, 2025
Have purchased a few vehicles from Five Star Ford of Lewisville and always have Kenneth Burke help us out. He knows exactly what our family needs and always has our best interest at heart. Lewisville and always have Kenneth Burke help us out. He knows exactly what our family needs and always has our best interest at heart. More
by JAMIE S
Employees Worked With
August 22, 2025
I truly cannot say enough good things about my car buying experience with Kenneth Burke! He truly went above and beyond to me into the vehicle I really wanted. He was able to crunch the numbers so I coul experience with Kenneth Burke! He truly went above and beyond to me into the vehicle I really wanted. He was able to crunch the numbers so I could be able to afford the car of my dreams. He was truly a pleasure to work with and made the whole car buying process a breeze. I would highly recommend anyone who is wanting to have a positive car buying experience to go see Kenneth Burke at Five Star Lewisville. He does amazing work and his service is unmatched! Thank you so much for helping me get my Toyota. More
by SheenaB
Employees Worked With
June 17, 2025
Took my 6 month old F150 Lightning in to get the recent recall (24S76); while there I did ask the service team to also check the horn which has never worked properly. The first thing I was told is ther recall (24S76); while there I did ask the service team to also check the horn which has never worked properly. The first thing I was told is there is a $199 diagnostic fee, which I know I will not have to pay since the truck is under the original warranty, but them knowing it’s a warranty item, there is no need to mention this at all. Come to find out, they confirmed the horn is not working properly, but according to the service department, could not be replaced because the horn is going through redesign; but they did say I could purchase the existing part (not redesigned) in their parts department and they would be happy to install it, charging me for the labor. I did check with three other local Ford dealers and they all confirmed that the horn is NOT under redesign which confirms my suspicion that 5 Star Ford just did not want to go through the hassle of replacing the horn as it involves removing the frunk tub, bumper and more. And to finalize, they asked me to pick up the car and refused to give me paperwork because it was not "official" yet. They claim they have to wait for Ford to approve it before they hand me the repair order. Very unprofessional and I will never go back for either service or purchase any other vehicle from this dealer. More
by A.Gomez
April 26, 2025
This dealership makes you feel welcome and appreciated in both sales and service. It was a very pleasant experience and I’ll continue to recommend to friends and family. both sales and service. It was a very pleasant experience and I’ll continue to recommend to friends and family. More
by Cwbanw
Employees Worked With
Logan
April 15, 2025
We have been doing business at 5 Star Ford In Lewisville for many years. We used to have Jakson as a salesman, but I have to say that having him in Finance was such an easy-going and amazing experience! He for many years. We used to have Jakson as a salesman, but I have to say that having him in Finance was such an easy-going and amazing experience! He made the process Super quick and easy for us! I would highly recommend using him when you go to Finance!! More
by Rebltwt
