Sam Pack's Five Star Ford Carrollton - Service Center

Bruce's XLT Supercrew I came to Sam Pack 5 Star to service my f-150 FX. Reuben Krause met me outside to see if I needed assistance. He was very friendly and respectful. We I came to Sam Pack 5 Star to service my f-150 FX. Reuben Krause met me outside to see if I needed assistance. He was very friendly and respectful. We just had a good conversation about trucks. My wife joined us and we asked him to run numbers based on our needs. Reuben had it all worked out in less than an hour. It was the least painful vehicle purchase in my life. I love my new Ford truck. Thanks Reuben & Sam Pack Ford Sincerely, Bruce & Kelli Todd More

NEW CAR PURCHASE We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. We went to take my husband 2013 Escape in for a recall and I decided to buy a new car. I wanted a new Edge that was loaded. Trading in a 2008 Edge. Jason Acker worked with us to find me the exact car package I wanted, Our 3rd time to buy a vehicle from Sam Packs Ford in Carrollton. Always get the best customer service. Jason was great to work with and I would recommend him to anyone. More

Awesome Service and Professional Advisor I've had my 2016 F150 Sport and Mustang in for service. Immediate assistance, quick turn around time and Vince made sure all concerns was addressed. V I've had my 2016 F150 Sport and Mustang in for service. Immediate assistance, quick turn around time and Vince made sure all concerns was addressed. Vince thanks for all you do!! More

Argumentative From start to finish it was a struggle. It started off with an argument with an analogy about one of the issues with my car. Then without notice or From start to finish it was a struggle. It started off with an argument with an analogy about one of the issues with my car. Then without notice or warning, I had to wait about 40 minutes for a shuttle to take more 3 miles. If I would have know the wait, I could have had someone from work pick me up. After 20 minutes, I inquired and was told another 10 minutes, which turned into 20 more minutes. At about 2:45 P.M., I realized that I never heard back about my car which was dropped off at 7:20 A.M. I called and was once again met with resistance and an argument. Moody was not able or willing to tell me when my car would be done or if it would be done that day. This was concerning because I would need to find alternate transportation home. I also inquired as to why my car was just starting to be looked at in the mid-afternoon after making an appointment for 7:30. This was met with another analogy and argument that ended with him saying and I don't think we can get the inspection done. I could go further, but in the end they finished my vehicle just after 5:00 P.M. Although, Sam Pack is closed to my work, I am going to start using Westway Ford to see if their service is better. More

Greedy. Incompetent. Unprofessional. Liars. DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to fix something they broke. More

Worst Service EVER!!! The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that woul The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that would cost over $900 to fix the problem. I was charged over $100 for the diagnosis. As it turns out, Sam Pack Ford-Carrolton misdiagnosed the problem. The problem required a part to be replaced that only cost $270. If I had not gone to get a second (real expert) opinion, I would have had to pay over $600 more than what I needed to to get my car fixed! $900 is a lot of money for me. I’m a military Guardsman and my Guard money is the only extra money that I can afford to put aside every month. It would have taken 3 months worth of Guard duty payments just to pay for a $900 problem that didn’t even exist! I doubt that the “technicians” at Sam Pack Ford even looked at my vehicle. I have visited and contacted Sam Pack Ford-Carrolton four times about getting a refund for the diagnostics I paid for. I waited to speak to a manager for 2 and a half hours today, because a sales associate insisted that the manager was in a meeting. Well, as it turns out, the manager had already left for the day. Sam Pack Ford-Carrolton continues to give me the run around. WORST SERVICE EVER! More

2 year service agreement with the purchase of a Ford F150 We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor all 4 oil changes even if we didn't put many miles on the truck. We knew we wouldn't be driving it much since we have 3 small children and my husband works from home, so we didn't feel like we needed to purchase that kind of service package. We brought it in for our second oil change at less than 14,000 miles and he told us he would no longer honor what he said. We're still within the two years so we got a free oil change (that cost us over $70). I can't figure out what we pay $200 dollars for. I'm disappointed That Sam Pack Ford was dishonest and didn't honor a ridiculous service agreement. When you spent that much money on a top of a line truck, you expect the people you're dealing with to be fair and honest. More

Worst experience I've ever had at a dealership Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The first diagnosis was that my door actuator and service ports were to blame. Then I get a call saying that they were mistaken and it was actually something much bigger. After having my vehicle for six days, their final diagnosis was that my compressor was the problem and it would be $1,000 to fix. I refused to believe that because the compressor is the heart of an A/C unit and should be one of the first items checked. How could you make the first diagnosis without checking the compressor? That doesn't make sense... How could I trust that this diagnosis was correct? In addition, the car was poorly put back together. Things were not screwed in and were not aligned as they should have been. I ended up taking my vehicle home and fixing it in less than a hour. The compressor was not the problem. It was the evaporator temperature sensor. The compressor and the sensor are a huge difference in price and makes me question their diagnostic motives. Not only didn't they get it drastically wrong but there is another issue on how I was treated. My initial point of contact was Oscar and he was wonderful. Then I had some other rep (don't remember his name) and he was incredibly dismissive and rude. It was obvious that anything I said was discounted because I am young and female. Note: I do most of my own maintenance and the only reason I took my car to a dealership was because I was traveling and limited on time. Then the manager (again the name escapes me) called me and didn't really care about what and why this had happened. All he cared about is what I was willing to pay for. Needless to say, I will not be returning to the dealership. More

Excellent Service From Drew Crysdale Service Manager Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an i Drew is by far the best Service Manager I have ever dealt with at a Ford Dealership. Drew has great customer service, and attention to detail on an issue is excellent. Ford would be lucky if all service managers were like him. More