Sam Pack's Five Star Ford Carrollton

Did an amazing job being upfront and honest. They made me feel good about my purchase. They made me feel good about my purchase. More

The customer service at this dealership is second to none. These guys are honest and do what they tell you they are going to do. Frank Goswick did an amazing job. He is absolutely a pro. He is also a fi none. These guys are honest and do what they tell you they are going to do. Frank Goswick did an amazing job. He is absolutely a pro. He is also a first class human being. Highly recommend. Also, the general manager, Trey Russel, does a great job staffing this place. Everyone is awesome here. More

Ilana was great! She made sure I was happy with the whole process and was very patient in explaining every step. She ensured I received the best deal and got exactly She made sure I was happy with the whole process and was very patient in explaining every step. She ensured I received the best deal and got exactly what I wanted. More

Awesome experience! Great Service! They got me into my dream truck for a payment I am comfortable with. Great Service! They got me into my dream truck for a payment I am comfortable with. More

Buying a car can be overwhelming, emotional, and honestly a little intimidating—especially when you’re doing it not just for yourself, but for your family. From the moment Matt called, I knew this experience a little intimidating—especially when you’re doing it not just for yourself, but for your family. From the moment Matt called, I knew this experience was going to be different. Matt helped me get into a bigger, newer vehicle that truly fits my little family, and he did it with care, patience, and a level of intention that you don’t come across often. What stood out most is that Matt is that I was upfront with him that he didn’t need to impress me— he had to impress my 8-year-old daughter. I can happily report that he went above and beyond anyway. He took the time to show us the vehicle and clearly answered every question without rushing. There was never pressure, and for the first time in buying a new car, it was a lot of fun. Matt was there with guidance, honesty, and reassurance for me and my little one. But what truly sealed it for me was how Matt treated my little girl. He didn’t overlook her presence or see her as an inconvenience. He acknowledged her, spoke to her kindly, and made sure she felt comfortable and included. The cherry on top was the big pink bow he had placed on our new car that had my baby girl smiling so big. As a parent, that meant everything. Watching someone show that kind of care toward your child tells you exactly who they are. Matt understood that this wasn’t just about a car—it was about trust, responsibility, and supporting the next chapter of our lives. I drove away not only in a vehicle I absolutely love, but with complete confidence that I made the right decision (even though I did joke a few times that my boyfriend was going to break up with me - he didn't, he loves the new ride). If you’re looking for a car salesman who is knowledgeable, genuine, patient, and deeply respectful of your needs—especially if you’re buying for your family—Matt is your guy. This wasn’t just great service; it was a truly meaningful experience, and I’m incredibly grateful for the care he showed my little girl and me. More

A+ customer service. We visited the dealership with 3 young kids in tow and still our purchasing experience was positive. Sales was not pushy but was thorough in answerin We visited the dealership with 3 young kids in tow and still our purchasing experience was positive. Sales was not pushy but was thorough in answering all questions. Price was spot-on if not better and after purchase our salesman, Frank, sat in the vehicle with me explaining every feature, giving recommendations and making sure I understood how to properly operate all the functions. I did need to reach out a couple weeks after the purchase and Frank responded immediately with a solution. We highly recommend! More

Coach coordinated service call for our F450. Eric kept us informed. Thank you for prompt attention to the problems. Eric kept us informed. Thank you for prompt attention to the problems. More

We had a great experience buying and trading! Everyone is so friendly, helpful, and honest. The great communication between all the staff and customers made working with everyone enjoyable. Everyone is so friendly, helpful, and honest. The great communication between all the staff and customers made working with everyone enjoyable. More

I have purchased and sold approximately 50 vehicles through Sam Pack Ford dealerships over the past several decades, both personally and through companies I own. Additionally, I have assisted family me through Sam Pack Ford dealerships over the past several decades, both personally and through companies I own. Additionally, I have assisted family members, friends, and employees in negotiating and purchasing at least that many more vehicles. Over my lifetime, I have owned hundreds of automobiles and have been an avid collector of exotic and classic cars and motorcycles for many years. In December 2025, I contacted the leasing department to arrange a new truck for one of my companies and spoke with Kelly Mitchell. He confirmed receipt of my application, recorded the stock number of the vehicle I wished to lease, and acknowledged that timing was critical. He assured me he would review the application and respond promptly. I did not receive any follow-up. Three months later, he began contacting me repeatedly, stating that he had my application and needed guidance on how to proceed. By then, I had already purchased the truck from another Ford dealership in December. Since that time, I have acquired an additional ten vehicles elsewhere. Prior to COVID, this dealership consistently delivered professional and knowledgeable service. However, in recent years, I have encountered repeated concerns regarding professionalism and competency within both sales and finance, which led me to avoid the location. This most recent incident—along with a similar experience involving Fleet salesperson Jorge Guerra and Fleet Manager Alan Rosner, who made disparaging remarks about me to a client I referred—has solidified my decision to no longer conduct business with Sam Pack dealerships. This is particularly disappointing because Sam Pack and his son, Tom Pack, have long appeared to be capable and reputable owner-operators. Unfortunately, the performance and conduct of certain personnel in recent years have eroded the goodwill and reputation they worked hard to establish. More

Outstanding dealership in professionalism and dedication to serving customers. I highly recommend working with Mekhail Yacoub. He worked hard to find the car I wanted and securing a great deal. Even aft to serving customers. I highly recommend working with Mekhail Yacoub. He worked hard to find the car I wanted and securing a great deal. Even after that, he spent a full week to get me the exact color I wanted. Excellent service all around, full marks from me, thank you! More