Sam Pack's Five Star Ford Carrollton

This was the most pleasant car-buying experience I have ever had. John was professional and straight forward, and spent time going over all of the details from car availability to purchase to the Microsof ever had. John was professional and straight forward, and spent time going over all of the details from car availability to purchase to the Microsoft Sync installed in my car. I only looked at and test drove a few models, but he probably would shown me every car he had until I find the one that was right for me. I really feel that he went out of his way to make this a great experience, and even though his interactions with me did feel personalized, meaning that I didn't feel like just another buyer, I got the impression that he is like this with every prospective car buyer that he meets. I would definitely recommend this dealership to anyone. More

Everyone was friendly and helpful. The salesperson Raj was low pressure and helped us find the car that was right for us. The sales manager Mike helped us understand the pros and cons of leasing versus p was low pressure and helped us find the car that was right for us. The sales manager Mike helped us understand the pros and cons of leasing versus purchasing. The finance manager Brandon presented our financing and extended service plan options clearly. I wouldn't buy a Ford anywhere else. More

Due to a recent accident, my 2000 Ford Focus was totaled. I haven't car shopped since 2000 and was pleasantly surprised when I went to the dealership. I first contacted them by the internet and received I haven't car shopped since 2000 and was pleasantly surprised when I went to the dealership. I first contacted them by the internet and received a quote immediately. After that, it was smooth sailing. I went on Saturday and bought a 2010 Focus. They answered all questions and made me feel at ease. I would recommend this dealership to anyone. More

They ordered a 2012 Laguna Seca Boss 302 Mustang for me. The Internet sales staff was very helpful and professional throughout purchase - I live in the Houston area and was frustrataed with my local dealer The Internet sales staff was very helpful and professional throughout purchase - I live in the Houston area and was frustrataed with my local dealer who was clueless about ordering the limited edition Laguna Seca. They were as excited as I was about ordering the car. Fantastic experience for me. When I took delivery of the car they followed my instructions to the letter. I asked that the car be untouched as it came of the transport. They did the required state inspection and filled the car up with premium and were there with 6 people to make sure I got the car loaded onto my trailer for the trip home. I was more or less treated like a rock star to make sure everything was right with my purchase and delivery of the car. I highly recommend this dealership and in particular the Internet sales staff: Mr. Chris Sherman, Mr. Ray Patel and Mr. Mark Sidweber. More

I go to Sam Pack's because David, in service, always takes care to communicate with me from the start to finish about what's wrong, approximate costs, other options, etc.with my 2 Fords. My most recent takes care to communicate with me from the start to finish about what's wrong, approximate costs, other options, etc.with my 2 Fords. My most recent visit cost me $3787 which was not good for me. David was able to minimize this major objection thru his excellent way of explaining what was wrong with the Explorer. I have been going to Sam Pack's service department for approximately 10 years and would give them the highest marks for quality of repair and customer service. Thanks to David and the service technicians. More

We have been customers for over a decade and we are always treated with respect. We love this dealership. We usually deal with Dennis White, but he was on vacation at the time. Joe Williams took ver always treated with respect. We love this dealership. We usually deal with Dennis White, but he was on vacation at the time. Joe Williams took very good care of our needs and Mike Munden was extremely helpful with financing options. More

Hello, When i first got to the dealer ship i was Hello, When i first got to the dealer ship i was surprised how fast a representative walked out side to make sure they welcome you and ask you if Hello, When i first got to the dealer ship i was surprised how fast a representative walked out side to make sure they welcome you and ask you if you had someone attending or a meeting with a service advisor. I told the gentlemen that I wasn’t and that my window didn’t work on my car and that I need to be fixed right away because a storm was coming. Well he looked at the window and told me it was my window regulator right away. (What I liked is that before they got it in the shop he knew what was wrong with it). I asked how did he know and he gave me a full explanation on why it was the window regulator and I totally know how to understand next time if my car has the same problem. David Munzon is understandable and gives you full attention with the problem you’re having with your car. David Munzon Thank you and I will sure see you soon if my car has a problem…. More

Was charged 2500 dollars to fix deisel f250 truck. Truck ran for 3 weeks. Took back to dealer.They then wanted 2400 dollars to attemt to fix again.Did not stand by work originally performed.They should of b ran for 3 weeks. Took back to dealer.They then wanted 2400 dollars to attemt to fix again.Did not stand by work originally performed.They should of been honest at the start of repair and stated this might or might not correct repair. More

I have purchased 20+ automobiles from this dealership both new and used as well as family members and friends also purchasing a very many new and used vehicles. This has been over a period of 15+ years. both new and used as well as family members and friends also purchasing a very many new and used vehicles. This has been over a period of 15+ years. Not once, I will state it again, not once have I ever had nor heard of anyone I recommended had a bad experience with this dealership. I have never seen a dealership go to more extreme measures to satisfy its customers and deliever a quality fair priced new or used automobile. More

I purchased a 2003 Ford Focus for my wife online. I paid for the car with a cashiers check. When I went to the dealership to pick up the vehicle and pay for it, I was sent to the finance office. I was sent for the car with a cashiers check. When I went to the dealership to pick up the vehicle and pay for it, I was sent to the finance office. I was sent into the "closing office" with the rudest man I think I have ever encountered. When he presented me with the receipt and all the other paperwork,we had a $1500.00 difference. They had added in an extended warranty without even asking me if I wanted it. When I pointed out I didn't want the extended warranty he became upset and gave me a major attitude. By the time I came out of that office with the corrected paperwork I pulled my salesman to the side and told him if it wasn't for having a pleasant experience with him, I would have walked away. It is my opinion that this dealership is sneaky. Do not sign anything until you have read it. The time before that I was told that if I got the extended warranty it would help the lender to approve it. This is B.S.I would NEVR buy anothr vehicle from these jerks. In addition, after sale caring seems not to exist until they solicit you through the mail on a holiday or birthday and they want you to buy a new vehicle or refer someone you know. My advice is to not do business with SAM PACK'S 5 STAR FORD IN CARROLLTON More