Sam Pack's Five Star Ford Carrollton

In December of 2013 I was involved in an accident that totaled my "paid off" ford ranger on the ice. Since I have owned several Rangers I was determined to get another even though it was phased out in 201 totaled my "paid off" ford ranger on the ice. Since I have owned several Rangers I was determined to get another even though it was phased out in 2011. I did ALOT of online research and found a few trucks I was interested in. One of those was a 2011 Black Ranger sport at Sam Packs in Carrollton. I sent a quick email to let them know I was interested at 4am Before I left for Work and got a phone call From Jennings Bryant in sales 15 mins after they opened at 9am. We chatted for a few minutes and since I was at work, I asked Jennings to get me all of the history on the truck and email it to me for review later in the day. When I arrived at home I had Vehicle history reports and a Video of the walk around of this vehicle.! Unfortunately I became ill and could not get down there until the end of the week. What impressed me was how kind and understanding Jennings was as well as the Used car sales Mgr Mike May. I found very simple and genuine get well wishes from both during the week! Who does that?! Sam Packs does that even though I'd never met either of them! I was finally able to hit the dealership, drive the Truck and Make all the arrangements to puechase it. I cannot commend Jennings, Mike And Michael in finance enough for how they handled the entire process of this purchase. I went in armed with knowledge of what I wanted and ready to do battle and there was no Battle to do! The entire process front to back was a pleasure and I never dreamed I'd say that about a major purchase like this. One of the other reasons I chose this dealership is because I did my homework and read reviews on several sites on how they rated with customers. Top Notch in every way!! Thank you all so much for all you did! Word of mouth is everything in customer service and You have absolutely achieved my loyalty and recommendations to others! More

I had set up an appointment with David Keen to lease a new Ford Explorer. The lease on my other Ford wasn't quite up yet but due to incentives, that vehicle was paid for with no out of pocket expenses to new Ford Explorer. The lease on my other Ford wasn't quite up yet but due to incentives, that vehicle was paid for with no out of pocket expenses to me. This is the 3rd vehicle that I have leased from Sam Pack Ford in Carrollton and I wouldn't go anywhere else. The service is second to none, and they make you feel like part of the family. Everyone is so nice and courteous and they want to make sure that you are taken care of. David knew what I was looking for and in the end, put me in a vehicle that I absolutely love. He didn't mind walking the lot several times before I found what I was looking for and made sure my payments were where I needed them to be. This is an awesome dealership and I would recommend not only David, but the whole entire family of Sam Pack Ford. More

I visited this dealership looking for a used vehicle. Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extre Upon arrival, my family and I were treated as if we were family with the people we dealt with. David Keen was the most helpful, courteous, and extremely out going car salesman that I have ever been associated with. I will never buy another vehicle from anyone but David. He went out of his way to make sure that I was happy and satisfied with my purchase. And he went above and beyond the call of duty by taking care of a few minor problems with the vehicle, that he did not have to do. David and RJ, the service manager were exemplary in the manner they assisted me, making my purchase a very, very, pleasureable experience. Why I gave David, RJ, and Sam Pack's Ford in Carrollton the rating that I did is simple--complete and total satisfaction from start to finish. I look forward to my next purchase with them, and hope that it is soon. I am going to recommend David and the Sam Pack crew to everyone that I come across who is looking for a new or used vehicle. I would tell them that the experience is well worth going any distance to deal with these wonderful people. The trip will definitely be worth it, and you will become a life time customer like me. More

The dealer experience was good with no pressure to purchase a vehicle. In addition, the staff was friendly and took the time to find the right vehicle. purchase a vehicle. In addition, the staff was friendly and took the time to find the right vehicle. More

Bryan Smith was exceptionally helpful in making sure I found the car I really wanted even though I was very indecisive at first. He is very knowledgable about the inventory in stock and made my car buying found the car I really wanted even though I was very indecisive at first. He is very knowledgable about the inventory in stock and made my car buying decision easy and there was no hassle!! I have told everyone I know to go see him for their next car. More

Jorge was very helpful and professional, I needed a used car , reliable and with warranties . He found a nice certified explorer for me and send me all the info ,I bought it the same day before looking or d car , reliable and with warranties . He found a nice certified explorer for me and send me all the info ,I bought it the same day before looking or driving it .It was a nice expirience buying a car from Sam's Pack Five Star Ford of Carrolton thanks . And I'll refer Jorge and the dealership to family and friends More

Love my new edge. Jorge was very helpful and all the staff were friendly and worked to get me a deal and payment that I could afford. Im a Happy customer! staff were friendly and worked to get me a deal and payment that I could afford. Im a Happy customer! More

I made my purchase at Five Star Ford using the USAA car buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked throug buying service. Melanie Lucero was very prompt in providing a very competitive quote after I submitted my query on the USAA website. We worked through the deal thoroughly and Mel had our car ready to go the next day. More

Michael was excellent and was always available for me. My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! My schedule is very hectic and he went above and beyond to follow up and make sure I got the exact car I needed. Great experience!! More

This is my second vehicle purchase with this dealership and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this and Mr. Krantz and it was very good car buying experience with no problems at all. Mr. Krantz was very professional and genuinely helpful w/ith this purchase. Mr. Matthews in financing was also very professional and helpful. I will return to this dealership for my next vehicle purchase. More