Sam Pack's Five Star Ford Carrollton

Excellence Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get bett Buying a new car is in some ways is like having a baby. It is a painful but ultimately rewarding experience. Unlike the baby the car will not get better as time goes on so it is an endless cycle that gets more expensive as time goes by. It can be a confusing and discouraging experience. Jerry Reynolds had suggested the Sam Pack family of dealerships but we tried to deal closer to home. Ok we were wrong. We met with many dealers in our search for a new truck. We had an idea of what we wanted and were willing to pay for since we had copied a deal off the Sam Pack website. As we shopped around no one could beat it. We were told by one sales manager that it was a “stupid price” and that if we tried to get that truck we would find that it had been sold. We got in touch with David Keen at Sam Pack in Carrolton and found out that that sales manager was wrong. David is a great salesman. He is knowledgeable intuitive and a pleasure to deal with. We basically ended up with the same truck we were dealing with close to home with a better package for the same price. We would like to thank David Keen and the entire sales team at Sam Pack in Carrolton for making our 80 mile drive worth the trip. We need look no further the next time we decide to buy and we will heartily recommend Sam Pack in Carrolton and David Keen to our friends and family. Sam Pack sets the standard for excellence. Thanks, Joe Henderson More

My father has been making some calls around for deals on a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my a new escape for me as I work many hours and did not have time. My dad spoke with Chandler many times on the phone all the way from NJ to my make my experience easy. He also answered every question with ease and worked with our price point. Chandler was a pleasure to work with and literally made this one of the easiest transactions possible. Most of the negotiating had been done prior to coming in, but after 4 hours I was driving home with the new escape of my dreams! He is very personable and his friendliness makes you feel very comfortable. Today I went to pick up my license plates and he helped make sure everything was in place and answered any of my last minute questions. Thank you Chandler for making this such a great experience! More

The people were very friendly, easy to work with and the overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs overall experience was very good. Since i have bought the truck there have been a few issues with other dealerships and their service and Sam Packs has been very good about helping with those issues. More

Worked with the Pre-Owned department and the finance department on purchasing the vehicle I wanted. Knew what vehicle I wanted before i walked on the lot. Vehicle was clean already had price and everyth department on purchasing the vehicle I wanted. Knew what vehicle I wanted before i walked on the lot. Vehicle was clean already had price and everything figured out. Went to finance where they decided to question where and how I had gotten my down payment " because I am a 1992 baby" as the finance adviser stated. Said I could not take the vehicle until i had down payment in hand after sales person stating I would be able to take it for the night. I waited 6 days to get all the down payment together and spent all day trying to get a hold of my sales person over call and text message with no reply. Called Pre-Owned sales manager who stated the vehicle was sold 2 days ago when i was told yesterday it was still there. Don't be fooled by the reviews they just want your money and don't care about making your buying experience a pleasurable one. Wont be contacting this dealership ever again. More

Usually i dread the car buying experience so when my car was totaled in a Highway accident, I thought, here we go again! I was expected the usual back and forth to the sales manager and plenty of dickering. was totaled in a Highway accident, I thought, here we go again! I was expected the usual back and forth to the sales manager and plenty of dickering. Instead, I managed most of the transaction online with the help of sales rep Jennings Bryant II. I presented my needs and timeline and was rewarded with a quick response and a reasonable number of options. The price quoted was exactly what I was looking for without any surprises once I walked into the dealership. Jennings' winning personality and willingness to assist won me over and I will be a repeat customer. It is nice dealing with that type of atmosphere. More

Excellent service from the sales team and staff. Very respectful and attentive to customer needs. They walk you through the process and are very knowledgeable. Gave me a great deal on my new car, which I respectful and attentive to customer needs. They walk you through the process and are very knowledgeable. Gave me a great deal on my new car, which I never want to get out of now. Highly recommend these guys and gals! More

I have purchased 8 fords all from this dealership. Every experience with the staff has been incredible. I have owned infinity, Mercedes, Porsche, Chevy, jeep. This ford dealership has made it where I will n experience with the staff has been incredible. I have owned infinity, Mercedes, Porsche, Chevy, jeep. This ford dealership has made it where I will not own another brand. More

We had only one car for 3 months due to an accident. I was dreading the car shopping experience and had done most online, just looking. Stopped at a couple dealers who had specials on the car we wanted b was dreading the car shopping experience and had done most online, just looking. Stopped at a couple dealers who had specials on the car we wanted but experienced what I dreaded about car shopping, "sales" persons. My wife saw an ad for a car in our range, make and model so we took a look after chatting briefly with Melanie. Melanie, Oleg an Michael were a dream team for my car buying and made it very easy, comfortable, friendly and got us in the car we wanted at a price and interest we could afford! We will return to this dealer in a couple years to replace my dying truck. Best car buying experience in my 29 years of driving! More

I took my car here. . still not fixed. .told the truth in the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only wi the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only will he not fix it, he told me he is gonna have to ask me to go some where else. This company is more concerned about the xxxx survey then they are customers and their cars. Dismissing me was the wrong thing to do. I will never ever return and I highly recommend do not take your car here!! More

We like so many others in the metroplex had driven our car until the wheels wanted to fall off. Our son had met Chandler Center at a local car show. Our son ask him to keep his eyes open for us for a H car until the wheels wanted to fall off. Our son had met Chandler Center at a local car show. Our son ask him to keep his eyes open for us for a Honda or Acura which may come back as a trade in from another customer. Several weeks later we received a call late on Friday night that an Acura had just come in which met our specifications. My daughter and I drove down and took a quick look as the dealer was closing shortly; and requested that Chandler hold the car for us. The next day; my wife and I returned to what we thought would be a tough process to finish the sale. The whole process worked so seamlessly and easy as a very well oiled machine. It was hard to believe we were purchasing a vehicle without all the hassles. So less then a day later we had the car home and parked in the garage. Thank you Chandler for keeping us in mind and making this whole process so smooth and easy for our family. We will be returning to see Chandler when we are in need of another car and strongly recommend that others do as well. More