Sam Pack's Five Star Ford Carrollton

2014 Escape Titanium lease 7/5/14 My wife and I visited this dealership on the recommendation of Jerry Reynolds,"The Car Pro". We were greeted by Melanie Lucero and after informing her My wife and I visited this dealership on the recommendation of Jerry Reynolds,"The Car Pro". We were greeted by Melanie Lucero and after informing her of Jerry's recommendation she took us to see Trey Russell. Trey is the contact person for The Car Pro listeners. Melanie then took us to the Escapes available on the lot. I had originally thought I would want an SE, but after seeing the Titaniums and being so well informed and shown the technology available with this upgrade I knew this was what I wanted. We found one on the lot that had everything we wanted and after a test drive we went back to see Trey for pricing. The entire process, from entering the lot to getting the lease priced to fit our needs to the final financing experience with Brandon Matthews, was a truly enjoyable experience. I love my Escape and will definitely come back to this dealership for future leases or purchases. More

Awesome Truck Buying Experience!! 7/4/14 Found a truck (Ford F-150) online that we were interested in, spoke with Sales associate Melanie Lucero who confirmed the vehicle was availa 7/4/14 Found a truck (Ford F-150) online that we were interested in, spoke with Sales associate Melanie Lucero who confirmed the vehicle was available. Went to dealership where Melanie was waiting for us with the vehicle keys and all the answers to all our questions. We located the perfect vehicle for my husband and signed all the paperwork and were on our way home in just over an hour. I can tell you this was the best vehicle buying experience we have ever experienced. Melanie and the other Sam Pack's Five Star Ford associates were absolutely wonderful. I would definitely recommend this dealership and Melanie to everyone I know that is interested in purchasing a vehicle... Thanks for a smooth and seamless truck buying experience!! Melanie you ROCK!! Jeff & Sharon Howard Dallas, TX More

New car purchase Decided to purchase newer model Escape. Purchased 2010 at Sam Pack and went to other dealership to check out prices prior to going back to Sam Pack i Decided to purchase newer model Escape. Purchased 2010 at Sam Pack and went to other dealership to check out prices prior to going back to Sam Pack in Carrollton. Had contacted Melaine Lucero prior to visit. Told her color and type of car. She had two ready for me to look at. Visited with Mr. Pack. (very nice touch and he is a very genuine man) Melaine presented best offer, then went to talk to Mike in Credit, He was very knowledgeable, helpful and felt I was in good hands. Purchased vehicle exactly what I wanted for what I consider a fair price. Melaine took me out and synced my phone with car, explained all features, answered all my questions and Mr. Pack once again came out to talk with us prior to leaving. Even though it was getting close to closing time prior to making our deal, we never felt rushed or made to feel hurried. I have a very great comfort zone with Sam Pack Ford. i feel they are giving me the best deal, not trying to rip me off and I will definitely refer friends and family to Sam Pack Ford and most probably purchase my next vehicle from them in a few years. I have purchased Fords from other dealerships in the past and never have felt the comfort zone I feel with Sam Pack Ford. More

Great dealership! Melanie was great! She really took care of us. She made sure we knew everything about the car. She was very proactive with making sure we were gett Melanie was great! She really took care of us. She made sure we knew everything about the car. She was very proactive with making sure we were getting what we wanted and not just getting a sale. Great experience!! More

Do not buy here- They said they would fix a problem before I bought the car-They didn't--the whole car fell apart and say said oh-well looked like they put a band-aid They said they would fix a problem before I bought the car-They didn't--the whole car fell apart and say said oh-well looked like they put a band-aid over the whole car. I had purchased many car from them and they couldn't fix what they said they would.. I guess they coudn't is why it fell apart. More

Worst new car experience but love the Ford Explorer Sam Pack Ford in Carrollton is where I purchased a 2014 Ford Explorer Base. I then had leather and custom wheels added to arrive a nice looking SUV th Sam Pack Ford in Carrollton is where I purchased a 2014 Ford Explorer Base. I then had leather and custom wheels added to arrive a nice looking SUV that I get compliments on 7 months later. Alex Sagcal was my salesman and a really knowledgeable and service oriented guy who represents Sam Pack better than they deserve. I had to return to the dealer or Alex would pick-up my SUV on 4 occasions. One to get the leather installed, One to get wheels right (ordered chrome, aluminum corrected). I observed my new SUV closely and noticed dings to the body after being in the service stall which were not there when I arrive. I complained and they fix them only to find later that my Garman GPS was missing after being in the body shop where I was addressed as "what'cha need man". I was so elated to leave this place that I never wanted to return, so when I discovered my GPS missing, I decided it was not worth it to have to deal with the low-lifes that work there. If you are a proud and accomplished Black Male, beware.....you will draw haters that work for the dealer and your new vehicle will be scarred in so way....just a fact!!!! While I love my Explorer, I will never buy a Ford product again. I keep a Benz or BMW for the wife, now I know why! I live in Plano and will get my SUV service in Frisco. More

Superbly Stellar Service! My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It ta My recent experience at Sam Pack's Five Star Ford in Carrollton was EXEMPLARY!! As a veteran salesman, business owner, and entrepreneur myself, It takes a lot to impress me. From the first day I inquired about Ford F-150 pricing in September 2013, to the day I drove off the lot in my brand new Platinum in March 2014, and even continuing TODAY.. I have been met with the utmost professionalism and care by this stellar team. I would consider them a network of truly passionate and dedicated worker bees, all striving for the same collective mission in excellence. Not only did my salesman Jack Verver assist me in my very meticulous requests for my new truck, but he was the most patient and helpful in my very long six month buying process. I was in very specific financial boundaries, and he met me exactly where I wanted to be without violating the integrity of service and quality I was asking for. Because I am a GAF certified roofing contractor, I qualified for the X-PLAN pricing, which is a very nice discount. Knowing that he was taking a loss on profit margins with my sale, Jack continued to offer me the "Royal Treatment" and red carpet service. I must have visited their showroom a dozen times browsing options and colors, and test driving several different trucks. I got to know pretty much ALL of the staff at this location and I can say the same thing about every one of them. They all acted like they were individually there to serve me, even though Jack was my official salesman. I am so happy I made the decision to go with Ford for my buying experience. I invested in a $54,000 with some nice rebates and discounts.. and I feel that I have received an incredible deal on everything that has been presented to me thus far. I've been back a few times since then and everyone is always so friendly and welcoming, even offering to wash my new truck when I return. I know many of them by first name now, and consider them my Ford family. WOW Ford.. you've really set the "Golden Standard" of service and salesmanship!! All this and I haven't even mentioned a word about how amazing and technologically advanced my new Ford F-150 Platinum is. This truck is #1 in comfort, style, durability, gas mileage, tow capacity, and engine performance. Bravo! I would highly recommend this dealership to anyone interested in purchasing a new vehicle. They will treat you like family that's for sure!! More

Melanie is awesome! Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helpe Melanie went above and beyond to make sure I got the deal I really wanted. Going in I had several options I wanted to compare and contrast, she helped me through all the comparisons and ultimately helped me land the one I really wanted. Hands down the best car experience I have ever had. Thanks Melanie!! More

Expediant! From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was wa From the moment I saw the truck on line I was impressed of the information I received about it. I went in the next day and there it was like it was waiting for me. I was test driving it in no time after being greeted by Melanie. Too good to be true with her help I was driving my used truck in a short time and thanks to the guy who acquired the financing for me (can't remember his name) " Top notch team!" More