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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,655 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,655 reviews

October 17, 2014

Best selection by far with best prices Their inventory by far is the best in Texas. We had so many cars to choose from it was amazing, even though we found a used one that was perfect for u More

by jamison.hurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Richardson
Oct 19, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Jennings Bryant thanks you for your business and 5 star review. We all appreciate your business and hope you are enjoying your new car. Thank YOU!

September 30, 2014

Very helpful and honest Service was awesome and everytime I have called I have had everything taken care of. Best first car purchase experience. When I left the dealership I More

by Potterjeremy1989
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz
Oct 01, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Michael Krantz would like to send his sincere thank you for choosing him and Five Star Ford Carrollton. Congratulations on your first car purchase and welcome to our family. We look forward to seeing you again.

September 29, 2014

Excellent Employees I had to take my focus to the shop, I want say how friendly, caring, knowledgeable Garrett in service is. I want to say that RJ, Jorge are two b More

by Amberbou1
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Rj
Sep 29, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for recognizing both our Service and Sales Teams. It really is our customers that make us a top DFW Ford Dealer. We truly appreciate you and your loyalty. Thank YOU!

September 24, 2014

David Keen was the Best I had purchased a truck from David a couple of years ago, he was a fantastic. I found a truck on line, so I went to see David. He found the truck and More

by destewart1425
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Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 28, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for returning to Five Star Ford Carrollton and David Keen for your recent purchase. We appreciate your business and most definitely your loyalty.

September 18, 2014

Love my Fords and 5Star!!!!!!!! I have bought 6 vehicles from this dealership in the last 18 years so I would say that I am extremely happy with them and also I would highly recomme More

by ponka.thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Cheryl Wheeler - One of the big reasons we keep coming back!, Kirk Pack, Brandon Matthews
Sep 21, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for your continued loyalty and commitment to Ford. Cheryl Wheeler and our team appreciate your 18 years of business. Thank YOU!

September 15, 2014

Best Dealership Ever David Keen is the best vehicle salesman ever. I have just purchased my second truck from him. He helps me with picking out the right vehicle for me, More

by terose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 18, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you terose for reviewing your purchase experience with David Keen, Michael Pisanik and Clay Young. Your loyalty is truly appreciated! Enjoy the fun you will surely have in your Ford F150 Raptor. Thank you for your business.

September 09, 2014

David Keen is the greatest! I have bought 5 vehicles from David. He Always helps me get into the next truck. I put 326,000 miles on the last Ford f-150. Ford is the best running More

by doneright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 14, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Mr. Sackett for another opportunity to help you with a Ford Truck. David Keen and all of us appreciate your loyalty! 326,000 miles is a pretty good example of Built Ford Tough!!

September 04, 2014

So glad I found him I have been with Jonathan for so many years , he always takes care of me. I am so glad I found him at Carrollton five star , I really thought it was t More

by Meowdice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
August 20, 2014

Great Guy! Carl was very helpful with buying my first car, helped me get the car i wanted and even tired to lower down the price. Thank you Carl with helping me More

by matthewmendoza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Teachout
Aug 21, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Matt for sharing your experience at Five Star Ford in Lewisville with Carl Teachout. Congratulations and enjoy your first car!

Aug 25, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations on your first car and thank you for choosing Five Star Ford Carrolton.

August 14, 2014

Great buying experience. I contacted the dealership via Sam's Club by phone and told David that my last vehicle took 3+ hours at the dealership and I did not want that again. More

by softball77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Matthews
Aug 18, 2014 -

Sam Pack's Five Star Ford Carrollton responded

Thank you for this review of David Keen and Brandon Matthews. Enjoy your new Ford Truck and please let us know if we can help you in the future.

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