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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,655 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,655 reviews
February 28, 2015
It was a very painless process to purchase my new Ford Focus Five Star Ford made it easy to purchase my new focus and it was a really easy experience. Mel and the entire team were very pleasant and it was a no Five Star Ford made it easy to purchase my new focus and it was a really easy experience. Mel and the entire team were very pleasant and it was a no brainer to purchase my new car here! More
by NewTexan
Employees Worked With
Melanie Lucero
February 27, 2015
Up front, straight arrow customer relations. Melanie answered all questions and did all possible to locate the desired car. She used the tools available in the dealership to help me determine wh Melanie answered all questions and did all possible to locate the desired car. She used the tools available in the dealership to help me determine what car I wanted. I would feel confident to recommend her to anyone including friends. More
by RussW
Employees Worked With
Melanie Lucero
February 27, 2015
Brought 3 trucks in three months We are from out of town and when we needed trucks we came to Melanie. She was sweet and honest and that is all we needed. She worked with our budget a We are from out of town and when we needed trucks we came to Melanie. She was sweet and honest and that is all we needed. She worked with our budget and found exactly what we needed at great prices. There is nobody like her in Dallas. There is no other like her and the people of Sam packs More
by Tao
Employees Worked With
Melanie Lucero
February 27, 2015
Good friendly service She was very nice and friendly. got me in my truck in about an hour. So far the truck is running great. I will come back if I need another vehicle. She was very nice and friendly. got me in my truck in about an hour. So far the truck is running great. I will come back if I need another vehicle. More
by lechaney
Employees Worked With
Melanie Lucero
February 23, 2015
2015 Escape = Happy Buyer I worked with David Keen in sales. David was able to get me in a car I wanted, at a good price, and in a quick turnaround. Mr. Keen, as well as the de I worked with David Keen in sales. David was able to get me in a car I wanted, at a good price, and in a quick turnaround. Mr. Keen, as well as the dealership, did an excellent job so far. Art Ontiveros in the Finance area did a good job explaining everything. I recommend David keen and Five-Star Ford for your next car-buying experience! More
by Homesdfw
Employees Worked With
February 19, 2015
2015 Mustang Overall I am happy with my purchase and Michael Krantz in sales. I am not happy that Alexis ordered the 2 front bucket seats in leather and neglicted Overall I am happy with my purchase and Michael Krantz in sales. I am not happy that Alexis ordered the 2 front bucket seats in leather and neglicted to order the backseat in leather. Now I have to return at a later date to have the backseat installed with the leather seat. As much as the seats cost I would expect better service. It is an inconvenience to me and now I have to miss more time from work because of this huge oversight. More
by lmannion
January 29, 2015
Great Experience Mike was awesome to work with. I would recommend him to anyone looking to buy a car and feel comfortable in the process. He did a great job. Mike was awesome to work with. I would recommend him to anyone looking to buy a car and feel comfortable in the process. He did a great job. More
by Jason
Employees Worked With
Michael Krantz
January 27, 2015
The Best Buying Experience!!! Working with David Keen at Sam Pack was a FIVE STAR experience. He did a great job with helping us find the car we were looking for and was extremely Working with David Keen at Sam Pack was a FIVE STAR experience. He did a great job with helping us find the car we were looking for and was extremely knowledgeable. We normally dread the thought of looking at new cars at a dealership, but not anymore. David Keen made it a very pleasant experience and was very considerate of our time and requirements. We will be recommending David Keen at Sam Pack to our family and friends. THANK YOU!! More
by Sandy
Employees Worked With
January 18, 2015
Great buying experience! It was the first time I have ever bought a car from a dealership, and Jennings made it a great one! Couldn't be happier with the deal and the car! It was the first time I have ever bought a car from a dealership, and Jennings made it a great one! Couldn't be happier with the deal and the car! More
by serpent_1977
January 10, 2015
A wonderful dealership After years in an SUV, I made the decision to switch to a car for better gas mileage and an updated vehicle overall. Jennings Bryant was extremely pa After years in an SUV, I made the decision to switch to a car for better gas mileage and an updated vehicle overall. Jennings Bryant was extremely patient while I asked for all options, and he took the time to explain financial difference between leasing and purchasing. I am happy to have reached a decision on a lease for a new 2015 Ford Fusion. The car is fantastic with the price and all options I was looking for when I cam to Sam Pack's dealership. If you're looking to buy a car, the helpful staff in Carrollton are the place to start...and yes, they are open during construction! More
by mads678
