Sam Pack's Five Star Ford Carrollton

Melanie was amazing, she kept her word on everything!!!! She made our experience the best ever. I will always use Melanie in the future as well as refer customers to her. She's professional, kind, honest, he She made our experience the best ever. I will always use Melanie in the future as well as refer customers to her. She's professional, kind, honest, her work ethic is beyond words. I just love working with Melanie. I can't say enough about her. Five Star is lucky to have her. Thank you Melanie!!!!! More

Great people and great service Melanie Lucero was very responsive and did exactly what she said she would do in a friendly timely fashion. She was able to be patient and very helpfu Melanie Lucero was very responsive and did exactly what she said she would do in a friendly timely fashion. She was able to be patient and very helpful when I was trying to decide between models makes and pricing. NICE JOB! :-) More

Melanie is Fantastic! During my time with Melanie Lucero at the dealership I can say that she treated me extremely well. Melanie is experienced, knowledgeable and made my During my time with Melanie Lucero at the dealership I can say that she treated me extremely well. Melanie is experienced, knowledgeable and made my experience very comfortable. At no time did I feel the pressures other dealers try and impose such as pushing or high end tactics. She made the experience easy. Over the years I have never been to another dealer like Sam Packs in Carrollton. Melanie took the time to spend with me and that made me feel like I was treated like a humanbeing and not a sales number. I am extremely happy with her level of service and I will be letting people know of this great experience. Can't say a bad thing about the experience with her! Not one! More

Best car buying experience yet. We have been looking for a vehicle for our growing family for a few months now, so I have dealt with many sales people recently. I can honestly say, M We have been looking for a vehicle for our growing family for a few months now, so I have dealt with many sales people recently. I can honestly say, Melanie Lucero was the most professional sales person I worked with. I also appreciated that she was not trying to force me into a car, but focused more on service. First, she made sure the vehicle was a good fit for me and my family and second, she ensured that it was show room ready. Many other dealers will sell you a used vehicle "As-Is" and that is exactly what you get. Melanie made sure that our Expedition was as nice as possible before we left the building, paying attention to every detail. Great job. I will look to Melanie for help on any future vehicles. More

A VERY HAPPY CUSTOMER FOR LIFE! I'm very glad my husband encouraged me to shop again at Sam Pack's Five Star Ford-Carrollton. It was a wonderful experience from the moment I called I'm very glad my husband encouraged me to shop again at Sam Pack's Five Star Ford-Carrollton. It was a wonderful experience from the moment I called Dennis White. Melanie Lucero followed up with me and worked very hard until she found the vehicle for me. I am a happy customer! I was treated with courtesy, respect and professionalism. Dennis White's team is awesome! More

Great Melanie treated me with utmost respect and consideration. She was very professional but still friendly. When anyone is shopping for another vehicle, I Melanie treated me with utmost respect and consideration. She was very professional but still friendly. When anyone is shopping for another vehicle, I will definitely recommend them to talk to Melanie. More

Greatest Place on Earth!! I would like to simply say that this dealership is marvelous. From day one I had nothing but great service. I was in an accident a week ago and cont I would like to simply say that this dealership is marvelous. From day one I had nothing but great service. I was in an accident a week ago and contacted my dealer that I bought my first car from and was blown off. I then contacted Melanie Lucero and she was perfect from start to finish. Within 48 hours she had me the perfect car and I was signed sealed and delivered in a matter of moments. So if you are looking to buy a new or used vehicle please go to Sam Pack's Five Star Ford of Carrollton and ask for Melanie Lucero you will not be disappointed!! More

F-350 overall experience was excellent, the largest issue regarding this purchase was the inability of the dealership to accept a check to pay for the vehic overall experience was excellent, the largest issue regarding this purchase was the inability of the dealership to accept a check to pay for the vehicle. I decided the best course of action for this purchase was to write a check at the time of purchase to pay in full for the new vehicle. There was some issue with the finance department to process the check, I had the bank call to verify funds in the account, but that still wasn't enough, I had to go to my bank and get a cashiers check to replace the check I had already written. When I am spending between $60-70k on a truck the last thing I want to do is have to double that amount on my books for even a day due to the manual check being out of my control and drawing a cashiers check. That was the inexplicable experience about this whole thing. Both Melanie and Brandon were great through the process, it's just hard to wrap my mind around this situation. It will have to be fixed before I make another purchase. More

Buying my new ford Melanie Lucero and the Sam pack five star ford team treated me with so much respect and kindness. They put their heads together and worked on my paper Melanie Lucero and the Sam pack five star ford team treated me with so much respect and kindness. They put their heads together and worked on my paperwork to get me finance and they did not stop until they had me approved. Sam pack five star ford will have my business from here on out and I will recommend everybody to Sam pack five star ford. More

Excellent service. Drove to Dallas from Austin after talking to Melanie on the Phone. The vehicle was ready, and it was just the way it looked online and as described by Drove to Dallas from Austin after talking to Melanie on the Phone. The vehicle was ready, and it was just the way it looked online and as described by Melanie. paperwork was quick, minimum drama. In 30 mins We were on our way back to Austin. Awesome service. Thank you. More