Sam Pack's Five Star Ford Carrollton

More than we expected This was the 3rd vehicle in a row that we've purchased from Five Star Ford in Carrollton and there will be more. Melanie Lucero was great! Good info, This was the 3rd vehicle in a row that we've purchased from Five Star Ford in Carrollton and there will be more. Melanie Lucero was great! Good info, great deal and no pressure. Mike May was a huge help too. The purchase process and financing was easy, and we never felt pressure to buy anything we didn't want. We'll be back! More

Reuben Krause is the man! Let me put it this way, if you just want to buy a car go elsewhere. Now, for the ones that want the best vehicle purchase experience, then theres Sam Let me put it this way, if you just want to buy a car go elsewhere. Now, for the ones that want the best vehicle purchase experience, then theres Sam Pack Five Star and Reuben Krause! This man is the rock star of all car salesman, and he will go above and beyond to make sure you get what you really need and wan. He helped me with my Ford Transit order from the first day I went to the dealer to the day I picked it up and even after to make sure I got everything we agreed on. And then theres Alan Rosner, probably the best fleet manager in the country! Thank you both for making the whole vehicle ordering process perfect! Its good to know that I have a dealer and a salesman to trust for all my vehicles purchases from now on. No other place I am going. Thank you! Juan B. Sepulveda More

Great staff and super deals!!! We have purchased many vehicles for more than 15 years from Sam Pack's. Their commitment to sales and service is undeniably the best in the metropl We have purchased many vehicles for more than 15 years from Sam Pack's. Their commitment to sales and service is undeniably the best in the metroplex. It is the only dealership for our family! More

Great Experience! Reuben Krause, my Sales Consultant, has gone "above and beyond" even 30 days after the sale. During the sales process he listened, asked questions, l Reuben Krause, my Sales Consultant, has gone "above and beyond" even 30 days after the sale. During the sales process he listened, asked questions, listened and asked more questions to determine exactly what I wanted and the price range. He didn't try to sell me a King Ranch when I'm thinking SXT. Reuben found what I wanted at a sister dealership, we closed the deal, did the swap and I took delivery the next afternoon. Window tinting was perfect, but the rest of the "make ready" was not to my satisfaction. Reuben suggested another make ready or detailing when my license plates arrived. All promises have been kept and I will give Reuben a genuine "THANKYOU" for treating me with courtesy and respect! More

Great Experience!! My husband and I both bought a car at Sam Pack's Five Star Ford last week and had a wonderful experience--it was even fun!! Our sales person, CHANDLE My husband and I both bought a car at Sam Pack's Five Star Ford last week and had a wonderful experience--it was even fun!! Our sales person, CHANDLER CENTER was a pleasure to work with. He listened to us, found us exactly what we wanted and never applied ANY pressure. He was generous with his time and always made us feel like he was glad to see/talk with us. He was patient, knowledgeable and personable. I would highly recommend him to anyone--and I will! The management, Justin McCarroll and Kirk Pack, was also superb. They were very friendly and also refrained from pressuring us in any way. They were very informative and gracious. Richard, the tech guru, was VERY helpful to me, a non-techy. He was patient and a wealth of information. It was an all-around great experience and we love our cars!!! More

best experience ever!!! When I got to the dealership Melanie greeted me so I felt like I belonged at that dealership, everyone at the dealership was very friendly and helpful When I got to the dealership Melanie greeted me so I felt like I belonged at that dealership, everyone at the dealership was very friendly and helpful with everything. Everything was so easy and fast, they mad sure I was comfortable and that if I had any questions they would answer them for me. They gave me a great deal at the dealership on the price of the car and they interest rate for the loan. More

Sam Pack's gave us the best car buying experience. The car buying experience is never usually a good experience; so much waiting and pressuring salespeople. However, our experience at Sam Pack's Five S The car buying experience is never usually a good experience; so much waiting and pressuring salespeople. However, our experience at Sam Pack's Five Star Ford was at the other end of the spectrum. My wife and I saw a used car we liked on cargurus.com that was at Sam Pack's Five Star Ford which is what brought us in. When we got there we went straight to the vehicle we were interested in. It was about an hour and a half from closing time on a Saturday night, so we really didn't think we'd be buying that evening, just looking. No one swooped in on us like has happened at other dealerships, so we went in where we were met by David Keen. David got the keys, and we test drove the car. He was very friendly, personable, and not pressuring at all. In fact, when we finished our test drive and said we like it, he jokingly asked another employee, "They like this car. Do you think it'd be okay to sell it?" David was great through the whole process. I can't speak highly enough about him. We needed financing so we got it in-house. The process was standard. We told them what monthly payment we wanted and they got as close as they could. They didn't do like I've seen some dealerships do and change the price but keep the monthly payment on target by lengthening the loan terms or other shady tactics. Everything we agreed upon up front (vehicle price, trade-in offer, etc.) was exactly what was on the contract when we got to the finance guy in the back, Michael. He was great too. He was friendly and quick as well. When we were through in financing and went back up front, the car we bought was mostly ready. I say mostly ready because it wasn't washed and still had sticker residue on the windshield. Since it was so late on a Saturday, the wash was closed, but David told us to return when we could and they would run it through the wash and get it completely clean for us. He did make sure it had a full tank of gas, though. David even helped us move some cargo we had from our trade to our new car. When it was all said and done, it was about 30 minutes past closing. If David was at all ready to go it didn't show. He was very patient and helpful. Obviously, we were very pleased with our transaction at Sam Pack's. As long as they continue to treat people the way we were treated, we will be returning customers. More

awesome!! I went to the dealer trying to look for a 370z that they had. I was a first time buyer I dealt with Melanie she helped me through the whole process. S I went to the dealer trying to look for a 370z that they had. I was a first time buyer I dealt with Melanie she helped me through the whole process. She got me approved with a good Interest rate and a low down payment. I thought the process was going to take a long time. I was so wrong they work fast over there I was in and out and ready to drive my new car. They really know what they are doing at this dealership. If your going to deal with anyone there deal with Melanie she is the most sweetest person and she definitely has a bunch of experience in making the customer feel welcome and she tries to work with you the best she can. More

Fantastic Experience Melanie Lucero at Five Star Ford in Carrollton, Texas was our Sales Consultant and she is wonderful. She was so very friendly and knowledgeable, she Melanie Lucero at Five Star Ford in Carrollton, Texas was our Sales Consultant and she is wonderful. She was so very friendly and knowledgeable, she simply made our car buying experience a delight. And Brandon Matthews in Finance was also wonderful, and made the whole process go so easy, Thank you so much, and we love our new Ford Escape! More

Best Car Purchase To-Date! My husband and I knew exactly what we wanted - Make/Model/Color/Package options, etc. And we were trading in a vehicle that we researched the trade-i My husband and I knew exactly what we wanted - Make/Model/Color/Package options, etc. And we were trading in a vehicle that we researched the trade-in value on. Melanie Lucero worked on our behalf to find the vehicle and call us with the price to make it worth our while to drive from Caddo Mills to Carrolton to make the deal!! We explained we want the best deal and don't like to play the games. They made the purchase as streamlined as possible, giving us the deal we wanted, the trade-in amount we asked for and Justin McCarroll even stepped in to help process paperwork so we could get home in a timely manner. If you are someone that does your homework and knows what you want, I would recommend this route!! Easy as pie and we will definitely give them first shot when going to buy our next vehicle!! I feel we both came out winners! More