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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,655 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,655 reviews
May 19, 2015
Best ever experience! Bought a new 2015 F-150 and Melanie Lucero and Dennis White are the best. The F&I rep did a great job also! Do not hesitate to deal with these two g Bought a new 2015 F-150 and Melanie Lucero and Dennis White are the best. The F&I rep did a great job also! Do not hesitate to deal with these two great people!! This is the fifth F-150 and the 12 vehicle I have bought from Dennis. Been buying there for the whole family since 1996. More
by keithnjulie
May 19, 2015
Great service! We needed a truck and had a trade in, my husband dealt with Melanie Lucero and not only did she help us get a good deal but was also quick and efficie We needed a truck and had a trade in, my husband dealt with Melanie Lucero and not only did she help us get a good deal but was also quick and efficient! We were there less than an hour! We are very pleased with Sam Packs Five Star Ford and have used them quite a bit over the years and are always satisfied with their customer service and overall performance! More
by Trish
Employees Worked With
Melanie Lucero
May 18, 2015
Great customer experience I chatted online & came into the dealership. I'm glad I did. I haven't bought a car in a long time & it didn't take all day. I got to the dealership a I chatted online & came into the dealership. I'm glad I did. I haven't bought a car in a long time & it didn't take all day. I got to the dealership at 6pm & walked out at 8pm. I would recommend Sam Pack ford if you are looking. More
by Tracey 72
Employees Worked With
Melanie Lucero
May 17, 2015
Quick and Easy I new what truck I was looking for and found it on the Internet at FiveStar. Melanie came up on the chat line and answered a few questions. Within abo I new what truck I was looking for and found it on the Internet at FiveStar. Melanie came up on the chat line and answered a few questions. Within about thirty minutes we had a deal working and credit approved. I live about 200 miles away in Austin so it was super convenient to get everything done on line. Melanie had all the paperwork ready and the truck was detailed when I came to pick it up. I was in and out and headed back to Austin faster than you can whistle Dixie ! Great job everyone!!! More
by Nick
Employees Worked With
Juston Emmett, Melanie Lucero
May 17, 2015
Third car purchase from Five Star in Carrollton Splendid service again from Melanie Lucero and Brandon Carr! The Fusion(hybrid) SE model we test drove had features we did not want (making for highe Splendid service again from Melanie Lucero and Brandon Carr! The Fusion(hybrid) SE model we test drove had features we did not want (making for higher price we did not want either). While on our drive our sales folks found a Fusion(hybrid) S in the same color that we could refit with a leather seat option (the one higher end feature we did want). Perfect custom made solution to meet all of our criteria: options and price. More
by Ford Jet Guy
Employees Worked With
Brandon Carr, Melanie Lucero, Brandon Matthews
May 17, 2015
Great Service My experience of Sam Pack's Carrollton in my 20+ years going to them has been excellent! Clay Young is the most helpful, kind, and knowledgeable servi My experience of Sam Pack's Carrollton in my 20+ years going to them has been excellent! Clay Young is the most helpful, kind, and knowledgeable service advisor around! His service team has been wonderful in all the years we have been coming to Sam Pack's in Carrollton. More
by brown mule
May 12, 2015
Tony Lewis is a fantastic sales person! Tony helped me with my purchase of my F150. He was very patient with me. I wanted to test drive two cars when I went in. I got the best price aroun Tony helped me with my purchase of my F150. He was very patient with me. I wanted to test drive two cars when I went in. I got the best price around town! More
by krikytails2
Employees Worked With
Tony Lewis
May 12, 2015
Kevin Moody Thank you Kevin for helping me out with service for my truck. Very professional and I was in and out in a short time. I appreciate that very much! Thank you Kevin for helping me out with service for my truck. Very professional and I was in and out in a short time. I appreciate that very much! More
by krikytails2
Employees Worked With
Kevin Moody
May 11, 2015
Great Car Buying Experience! We have been loyal Sam Pack's Five Star Ford customers for 5 1/2 years now because of how their sales team treats you like family and how their servic We have been loyal Sam Pack's Five Star Ford customers for 5 1/2 years now because of how their sales team treats you like family and how their service department gives you exceptional quality and value. Melanie Lucero made the whole process as smooth as silk. Mike May had a great deal on a certified used truck that was perfect for our needs, and Melanie took the time to answer all of our questions and concerns. No pressure sales, no gimmicks, just honest people and great vehicles! More
by Tracy D
Employees Worked With
Melanie Lucero, Mike May, Brandon Matthews
May 10, 2015
My new car We had the best car buying experience with Tony Lewis today. He answered all my questions and made me feel happy that I was dealing with someone who w We had the best car buying experience with Tony Lewis today. He answered all my questions and made me feel happy that I was dealing with someone who was curious and very professional. He is a valued asset to your company and I hope hes there when I buy my next one. Thanks again Tony More
by steve202066
Employees Worked With
Tony Lewis
