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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,655 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,655 reviews
June 14, 2015
GREAT PLACE TO BUY BOUGHT TWO CARS FROM THERE DENNIS AND MELANIE ARE VERY HELPFUL AND GREAT SALES PEOPLE ALSO GARRET IS GREAT SERVICE PERSON HELPFUL LOVE THIS PLACE BOUGHT TWO CARS FROM THERE DENNIS AND MELANIE ARE VERY HELPFUL AND GREAT SALES PEOPLE ALSO GARRET IS GREAT SERVICE PERSON HELPFUL LOVE THIS PLACE More
by phog
June 12, 2015
Melanie Lucero was terrific She had been watching the chat app late last Friday night and got some information to me even though the chat app disconnected us. Excellent persevera She had been watching the chat app late last Friday night and got some information to me even though the chat app disconnected us. Excellent perseverance there. I was very hard to reach during the trip that weekend that took me through the Dallas area on Sunday and back through on Tuesday. Even though I had terrible cell phone reception and limited opportunity to see e-mail, she still worked at contacting me and was willing to stay late Tuesday night to show me the car I wanted to look at. And there was NO way she actually knew I was really coming until it was already past her usual quitting time that day. She went the extra distance for me and my wife. I'll bet she does for you, too. More
by Q Johnson
Employees Worked With
Melanie Lucero
June 08, 2015
Happy customer My experience started with calling about a vehicle I saw on an auto website. I called and spoke with Melanie and she was awesome! She went to make su My experience started with calling about a vehicle I saw on an auto website. I called and spoke with Melanie and she was awesome! She went to make sure the vehicle was still on the lot and grabbed the keys and held them until I got up there to test drive. Melanie was really helpful and was able to make me a great deal. I will be sending people her way from now on! More
by TXPEBBLES32
Employees Worked With
Melanie Lucero
June 04, 2015
Bitter Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard convers Sales staff top priority is making a sale. Professionalism is definitely not the employees top priority as many of the employees will be heard conversing with each other with rather vulgar vocabulary. Service department had left a bitter taste in my mouth every time I went in or even talked on the phone. They are always correct and you are an the sucker who doesn't know what you are talking about. Would not recommend the sales department. Would DEFINITELY not recommend service department. More
by SP
Employees Worked With
Other Employees :
Kevin Moody
June 04, 2015
2013 Ford Escape Transmission issues before 60K miles We dropped off our vehicle at Sam Pack Five Star Ford in Carrollton right after it closed for the evening. We did receive a call the next morning stat We dropped off our vehicle at Sam Pack Five Star Ford in Carrollton right after it closed for the evening. We did receive a call the next morning stating that it would maybe take a day or two to even diagnose the issue and that the service could take up to 2 weeks. They also mentioned it would be around $100 for diagnosing the issue. We were not given the option for any type of courtesy vehicle as Clay mentioned that they have not done that in over 10 years now. They should provide some kind of rental reimbursement then I would think for a car that is roughly only 2 years old and having transmission issues. Will not return here for service again or for future purchases. More
by dreem24
Employees Worked With
June 02, 2015
Great salespeople I saw a used Chevy truck on their website that I was interested in, and while I was looking at it online, Melanie Lucero, logged in and started asking I saw a used Chevy truck on their website that I was interested in, and while I was looking at it online, Melanie Lucero, logged in and started asking if there was anything she could do to help me. After talking to her, I ended up going to the dealership and met with her. She was very polite and showed me the vehicle I was inquiring about. After test driving the vehicle, she was very helpful in getting me the price I was wanting to pay, and help get me the finances I needed. I was very satisfied with all the transaction and help I received at this dealership. More
by First Sarge
May 30, 2015
Another great car buying experience! David Keen and the whole staff at 5 Star, especially Kevin Cunningham are the best. Every part of buying, financing, and maintaining my Ford is arrang David Keen and the whole staff at 5 Star, especially Kevin Cunningham are the best. Every part of buying, financing, and maintaining my Ford is arranged to be convenient and fair to me. I have bought over 25 cars from David Keen over the last 22 years, and Kevin has always been my service advisor-great job! More
by Fordguy1
May 26, 2015
Great Auto buying experience from beginning to end We visited 5 dealerships in our search for a car. We've done the car search many many times and usually resign ourselves to encountering the prevalen We visited 5 dealerships in our search for a car. We've done the car search many many times and usually resign ourselves to encountering the prevalent lack of professionalism and the "pushiness". Our solution? We either walk out or we ask for a ridiculous price on the car we are looking at (essentially the dealer will pay for the bad experience with a huge markdown) and the dealership will show us the door... which is where we wanted to go in the first place :-) We encountered 2 good dealerships... one was pretty good and the other was excellent. The "excellent" was Sam Pack's Ford of Carrollton. Jose greeted us and immediately turned our search into his search. The focus was to find the "right" auto... no matter how many we had to look at. I think I was ready to settle and end the search because I was tired, but Jose was ready to turn it in to an all day affair, if need be, in order to find the right automobile for us and I really appreciate that. That's hard to find. I also appreciate the transparency when it came to the price. They didn't ask me what I wanted my payment to be and they didn't start haggling with a piece of paper containing payment figures that resemble my mortgage payments. They showed me the price of the car with rebates applied and shaved down to something reasonable... go figure! Then we could talk about how we wanted to pay for it... tradein/downpayment/financing... what a concept. All in all it was a great experience. The free hotdogs and chips didn't hurt either (Memorial day treats). I want to thank Jose and Justin for all their help. Keep up the great work! --patrick f More
by pfitz
Employees Worked With
Jose (sales), Jose Garcia
May 22, 2015
Excellent My best car buying experience. I was able to apply for financing online and requested the specific car that I wanted. The same day after 1-2 calls to My best car buying experience. I was able to apply for financing online and requested the specific car that I wanted. The same day after 1-2 calls to confirm other information I was approved, and everything was I. Order to make my purchase. The next day I walked into the dealership right to the finance office, signed all paperwork and was handed the keys in less than 30 minutes. Excellent experience, great customer service and superb convenience. More
by Preston
May 22, 2015
Another happy purchase! I purchased a vehicle from Brandon Carr back in November last year and was so very pleased with the way he handled my whole experience that I chose to I purchased a vehicle from Brandon Carr back in November last year and was so very pleased with the way he handled my whole experience that I chose to go back and ask for him recently when my husband needed a car. Once again, he made our experience a great one! My little Toyota Rav4 that I purchased last year is still doing very well and the Chrysler 200 we just purchased for my husband, drives like a dream! Thank you Brandon, for not being the "typical" car salesman! I will be back at the end of the year to purchase my new car from Brandon! More
by Dawn Griffin
