Sam Pack's Five Star Ford Carrollton

Lots of Fords in the world: Raj. Petal made ours Special Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We d Raj was straight forward, knowledgeable, and was so honest in his assignment of our needs. His recommendations gave us the vehicle we needed.... We drove away in the right Forde....VERY pleased with the buying experience. Thanks, Raj. More

No service at all I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need t I have taken my car for the third time and still my car has not been fixed. My first time I went with out a appointment , I was told that I need to make a appointment , so I took my car back to my house I make a appointment for 8/08/2015 when I arrive I was told that I have to leave my car for 3 or 4 days I say ok but them the told me that I have to fine me a ride home because they do not have no one to take me back to duncanville my house. This is a very inconvenient for me . My car is Not that much to just the passenger window and the driver seat not working properly, everyone. Think it may be a blow out fuse. So you see it would not taken them so much time. Just to look at the car is not nothing major. I think if you make a appointment , and you take time to be there on time at least they can do is lookong at the car. I have to travel at least 45 minutes to the 5 Star dealer . It should be 1 Star dealer . sorry to said. This this is my second and last time I will be doing business with this dealer , Iam very disappointed . Luis Acevedo a very dissatisfied customer. More

Great experience. Would happily go back. Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work e Came in off the street after visiting their site online looking for a 2015 Mustang on their site. Was promptly greeted by Carl and we got to work evaluating my trade and looking at and then test driving the car. Good golly that is a good car, and I ended up saying yes. Negotiating was easy on the sales perspective, and once back in finance I worked with David. That process was easy and very friendly. Overall, I wouldn't hesitate to recommend them if you are looking for a new Ford, and personally I will return there when I'm in the market again in a couple years. More

Excellent experience My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into My visit was a wonderful experience and I would gladly go do it again. It felt like I was in control and didn't feel like I was being pressured into buying a car. Melanie was very helpful and we found my car almost instantly. She got it all detailed and certified and ready to roll out within the hour. I'm very glad I chose this location. More

Overall experience was great and Melaine, outstanding. Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Financ Our saleswomen was great. I would visit this dealership again to deal with Melanie Lucero only!!!!! Sales Manager can work a deal for ya!!!! Finance Manager Michael Pisarik. Clay Young best service advisor Ford Dealers could have. More

Return customer Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying exp Excellent dealership to purchase a new or preowned vehicle. Repeat customer, my salesman as well as Finance dept. made a very enjoyable car buying experience. More

Excellent Service. My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service My Mother and I bought cars from Valentino, we are very pleased with our purchase. We received a warm welcome,friendly faces and professional service from him and his assistant. Thank you. More

Easy Dealing with my Excellent Salesperson Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I wou Alan was an excellent sales person. He was extremely helpful and not pushy at all. I told him what I wanted, what I expected from him and what I would not tolerate. He took all of that and was professional and friendly. I will be buying more cars from him. More

Ford Convert My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to My whole family are Toyota people, but I liked the look of the 2015 Ford Focus, and after a month of researching I went in to buy my car. I talked to Jared over the phone first, and agreed to buy the car from him after talking to other dealers in the area. He was the only one who sounded like he enjoyed his job over the phone. Jared greeted me immediately as I was walking out of my old car. He was knowledgeable, friendly and has a good sense of humor that made me feel comfortable as I test drove my car. Alexandra (Alex) was very enthusiastic, and explained all the options I could get with my car without being pushy. What impressed me the most was the financing department. I have been on other car buying adventures with other people, and financing always takes 30 minutes to an hour with the financing people trying to pressure you into warranty after warranty, or trying to convince you to lease. Justin showed a clear pricing break down, explained one warranty option that would benefit me the most, and I was out of there in 20 minutes with my new Ford Focus. My experience with this dealership was refreshingly simple and hassle free. More

Amazing customer service, very helpful and memorable experie Everyone I met at five star had a very good attitude very polite friendly and professional and I enjoyed my overall experience and will be a continued Everyone I met at five star had a very good attitude very polite friendly and professional and I enjoyed my overall experience and will be a continued costumer for time to come. More