Sam Pack's Five Star Ford Carrollton

Pleasant Purchase Experience I have been using this dealership for at least 20 years and my purchase today was one of the best. Melanie Lucero and Dennis White answered all my que I have been using this dealership for at least 20 years and my purchase today was one of the best. Melanie Lucero and Dennis White answered all my questions and there was no pressure put on me to buy therefore making this purchase enjoyable. More

Great Service! I bought a used Silverado for a great price. My sales representative (Carl Teachout ) was hard working, friendly and honest. The car buying process i I bought a used Silverado for a great price. My sales representative (Carl Teachout ) was hard working, friendly and honest. The car buying process is definitely not fun but this dealership's sales and management team make the process comfortable and easy. I WILL be coming back for future purchases! More

Buying Made Easy!! I have driven nothing but Ford trucks for my entire adult life, This is the first NEW truck I have purchased, and the Sam Pack team did an outstandin I have driven nothing but Ford trucks for my entire adult life, This is the first NEW truck I have purchased, and the Sam Pack team did an outstanding job. The staff is well trained, and geared to customer satisfaction. My experience started and ended with my sales associate, Carl Teachout. He was able to quickly ascertain my needs, and get the right vehicle to meet them. To personalize my truck, Alexandra Benvenuto had the right accessories, and security solutions to protect my investment. The finance was handled by David Barragan, who did the pain staking task of running through the different payment options available, and allowed me to make the choice which best suited my finances. To finish the process, it was back to Carl and delivery of my vehicle. He took the time to go through the technology and accessories unique to my truck, to help familiarize me with its operation. Overall, this buying experience was the basis of building a relationship for the future. I will always drive a Ford, I will now buy them from Sam Pack's Five Star Ford in Carrollton, TX. where the buying, is truly made easy!! Thank you, Steve Tufts Frisco, TX. More

Awesome, to say the least! This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not This is the 2nd time we came to Sam Pack's Five Star Ford in Carrollton. Last year Melanie was very concerned about choosing the RIGHT CAR for us, not just any car. She did that! We went home with an '08 Ford Fusion & loved it every day we owned it! One year later Melanie contacted us about possibly trading up. We were kinda skeptical because we loved the '08 Fusion so much, & definitely did NOT want higher payments! We decided to just go look, to see what she had in mind. Well, we rolled outta the parking lot that day in a Brand Spanking NEW 2016 Ford Fusion for LOWER PAYMENTS than the '08!!! Thank you Melanie! She got her Manager & Justin in Finance involved & they worked an unbelievable deal for us. (They also gave us grilled hot dogs & Cold drinks while we waited) Thank you Melanie for caring about us & our lives & our happiness!!! We love our NEW car! More

Changed my mind about dealerships Michael Krantz was so helpful and detail oriented. He made the whole process smooth and quick. I would definitely recommend him and this dealership fo Michael Krantz was so helpful and detail oriented. He made the whole process smooth and quick. I would definitely recommend him and this dealership for anyone looking for a good deal on a used or new car. More

Great car buying experience! Melanie has helped my family with 3 vehicles already. When I spoke to my dad about needing a vehicle, he knew exactly who to call. She found me exactl Melanie has helped my family with 3 vehicles already. When I spoke to my dad about needing a vehicle, he knew exactly who to call. She found me exactly what I was looking for. A GREAT LOOKING car for a great price. This is the only dealership I will buy from, from now on. Melanie was so helpful. There is a reason my family has bought what is now the 4th car through her. I'm sure when my mom needs a new ride in a year or so, she will be the one selling our family a fifth! More

100% Satisfied!!! Sam Pack's Five Star Ford of Carrollton, is FIVE STAR and is NOT my local dealership! I travel to Carrollton, Texas from San Antonio, Texas at 4am to Sam Pack's Five Star Ford of Carrollton, is FIVE STAR and is NOT my local dealership! I travel to Carrollton, Texas from San Antonio, Texas at 4am to purchase my vehicle and had to be back as soon as possible! I couldn't be more satisfied from the moment I arrived, to the moment I left the dealership! Mr. Jeff Long greeted me at the door and processed my deal through financing with Mr. Matthews within an hour and I was on my way! Not only were they fast, but professional and courteous, I would definitely go back and purchase from this dealership again, thank you! San Antonio, Texas Mario Cuevas More

Buying was exciting My wife and I bought our first new car in over 25 years and really enjoyed the experience. The event was broken into three sessions. First and intro My wife and I bought our first new car in over 25 years and really enjoyed the experience. The event was broken into three sessions. First and introduction to a salesperson, Allan Johnson, then and we gave him a list of 3 different vehicles we were interested in. He let both of us drive each one, and each time we would find a park to sit in the shade while he explained the features of that particular vehicle. After finishing the test drives we headed for home and to the car we were going to trade. During the drive home we decided which one we wanted and let Allan know. He began the paper work. When we returned we gave him the keys to our car for appraisal and within 10 minutes the sales Manager Mike Munden sat with us to explain the deal they were prepared to make. When he shared the particulars with us I knew we had a great deal as I was informed before we began our visit with knowledge. We then met for less than 15 minutes with Brandon Mathews their finance guy and signed the papers. And both he and Mike said that we had a 4 step and that was to meet with Richard who would provide technical training on all of the high tech features in our car. And he knew his stuff. We left and went to dinner and when I checked my e mail I had two e mails thanking me for our business and a call from the sales manager asking that I call him anytime I have a problem Amazing and evidently with the 0% financing they were slammed yesterday and still found time for us.....we had a blast. Thanks to the entire team Oh yeah forgot about Alexandria who we spent 10 minutes with regarding additional options that we might want. Each person had a piece of the puzzle and each knew something specific that they needed to transfer to us. Much Gratitude I may not wait another 25 years to buy our next car. Philip V.G. More

Been Buying Here For Years! I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership b I have been buying Fords here for many years and I have always been impressed with the customer service! Anyone can sell you a car from a dealership but not everyone is willing to go the extra mile when a problem arises. I have purchased cars from David Keen who is a true professional and takes a personal interest in me and my family and Justin McCarroll who ALWAYS goes over and above to help in any way possible! People know me by my first name which shows me they actually care about what they do. I also know Chandler and Raj. They are great as well! Can't go wrong purchasing a vehicle here. I have referred many of my friends and family here and they have always been happy I sent them there. Remember, you can buy a Ford any any dealership, but this one will take care of you! Don't let the construction steer you away! More

Great deal by great dealership Mike Munden was a no BS straight shooter and I appreciated it. I'll buy my next one from him, nice guy and very fast transaction. He valued my time Mike Munden was a no BS straight shooter and I appreciated it. I'll buy my next one from him, nice guy and very fast transaction. He valued my time as much as his. More