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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,678 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,678 reviews

October 06, 2015

Awesome Customer Service!!! I leased a 2014 Ford Edge earlier this year from Sam Pack in Carrollton!!! Wonderful Customer Service-- Even in the snow/ice weather!!! Chris Rocks!!! More

by adagelewicz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Chris Sherman
Oct 06, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thanks for returning and sharing your 5 star review of Chris Sherman, adagelewicz. If we can be of any further help, please do not hesitate to contact Chris. Thanks again for the 5 star review!

October 06, 2015

Chris Sherman is AWESOME!!!! When my grandparents had gotten into a bad car deal, Chris took the time to speak with them and help them get out of the bad car, and into the car tha More

by RandiPennington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Sherman
Oct 06, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, RandiPennington for sharing your thoughts regarding Chris Sherman as he helped your grandparents find a suitable car. If we can be of further help with reviewing the car's features, please have them stop by any time. We appreciate your comments and business.

October 05, 2015

Great sales experience, no pressure! We had a great sales experience! I've purchased several new vehicles, and dealt with many different salesman. Jose Garcia was one of the best yet, h More

by cadude39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kirk Pack, Jose Garcia
Oct 06, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Cadude39, Jose Garcia and our team want you to know how honored they were in helping you find the perfect SUV. If you have any questions about your new Ford Explorer we invite you to call us and we will be happy to assist you. Thank you for choosing Five Star Ford Carrollton.

October 02, 2015

Need a Sales Guy Who Listens? Alan Reynolds was a great help in my car buying process. Alan listened to what I was looking for and respected my budget. Even when I did a 180 on the More

by Teragram
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oct 02, 2015 -

Sam Pack's Five Star Ford Carrollton responded

How exciting you are driving around town in your dream car, Teragram! Alan Reynolds and Kevin Moore send their personal thanks for your business and they look forward to addressing any of your future vehicle needs. Enjoy!

October 01, 2015

very knowledgeable person Alfonzo was one of the most knowledgeable person in the sales room. He was very helpful. I would recommend speaking with him if you want to but a car. More

by Jill P.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alfonso "Fonzy" Pelayo
Oct 01, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Jill for offering Alfonso Pelayo this 5 star review. Your business is greatly appreciated and we look forward to helping you with any future vehicle needs. Thanks!

September 28, 2015

Truck buying made easy! I expected to spend several hours filling out paperwork and haggling over prices. My sales rep, Chandler, handled all of my paperwork and worked hard More

by DevilxxDawg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chandler Center, David Barragan
Oct 01, 2015 -

Sam Pack's Five Star Ford Carrollton responded

DevilxxDawg, Congratulations on your new Ford Truck! It's great to hear you had a good buying experience with us. Please let us know if we can be of any further assistance. Thank You!

September 27, 2015

Hands-down Best in the Metroplex! I purchased a new car on Labor Day for myself and my wife and I just purchased another new vehicle for her today and both experiences were totally has More

by kenreynolds78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Garcia, Mike Munden
Sep 27, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Thank you Mr. and Mrs. Reynolds for trusting us with a second purchase in such a short time. Five Star Ford Carrollton values your business and loyalty. Let us know if there is anything we can ever do to assist you further. Thank you both!

September 26, 2015

These guys are the best in the DFW area! I was shopping around at several dealerships in the DFW area and Sam Packs won my business. Sean Pinnegar is the man to see. He took great car of me. More

by Guadzilla
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Pinegar, David Barragan, Mike Munden
Sep 27, 2015 -

Sam Pack's Five Star Ford Carrollton responded

We could not be the best with out the BEST CUSTOMERS! Thank you Guadzilla for this awesome 5 star review for Sean, Mike and David Your comments and business are greatly appreciated!

September 24, 2015

Car sales done right Sam pack as far as sales goes is a straight shooting enterprise. No gimmicks, games, fuss or finagling., just an honest straightforward buying experie More

by PhillMcKraken
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jose Garcia
Sep 24, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Hello Mr. McKraken, We are truly honored to be your Ford dealer. Your business is much appreciated and we promise to do our very best with any of your future car needs. Your commitment to Five Star Ford Carrollton is a huge part of our growth and we are very thankful.

September 24, 2015

Great place to go I went in to purchase a car. I am excited because it is exactly what I had in mind. These guys are awesome and they do work hard to assist you. I can' More

by god1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Sean Pinegar, Jose Garcia, Mike Munden
Sep 25, 2015 -

Sam Pack's Five Star Ford Carrollton responded

Our team thanks you for the privilege of assisting you on the purchase of your new car. This 5 star review and the acknowledgement to Mike, Justin, Jose and Sean is great appreciated. Enjoy your new Ford!

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