Sam Pack's Five Star Ford Carrollton

Outstanding Service I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned t I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned to head back the next morning. I called around to 3 other Ford dealerships and explained my situation only to be told that they were too busy. All I was looking for was someone to "plug" the truck in and let me know what the issue was so that I could get back to San Antonio to get it fixed without breaking down. When I called Sam Pack I could tell that they were busy, but Vincent said that he could squeeze me in at 1:30 that afternoon and take a look. After being there an hour not only had they identified the problem, but they had already fixed it as well! I greatly appreciate Vincent taking the time to listen to me and going above and beyond. More

great experience Reuben Krause is a no non sense, good guy. Not a pushy sales guy. I let him know what i wanted exactly and he delivered at a fair price. no haggling. Reuben Krause is a no non sense, good guy. Not a pushy sales guy. I let him know what i wanted exactly and he delivered at a fair price. no haggling. Will continue to purchase vehicles from this guy. would recommmend him anytime to family or friends. More

Poor customer service and dissappointed in manager Mike May I stopped by on friday to check out their used lot looking for an F150 Truck. I've spent almost an hour with sales representative CJ Baker, and he wa I stopped by on friday to check out their used lot looking for an F150 Truck. I've spent almost an hour with sales representative CJ Baker, and he was really friendly and helpful with trying to find a truck to fit my needs explaining different features available-this was all done in the rain and both of us were soaking wet. I really appreciated CJ's effort and we finally found a vehicle that i was interested in. I made an offer on the F150 and it was not within expected price range that the dealer was expecting and we couldn't get to an agreement in term of pricing. As i was walking out, CJ stopped me and ask if he can ask his manager to give me the best price possible, this is when Mike May was involved. Mike started walking towards me while i waited in the parking lot and immediately said "There must be a problem since we seem to be from different worlds". That's right, not a "hello, my name is ..." or "hi, how are you doing?". Maybe Mike was too busy to deal with customers or i am not his regularly customer "type" and do not worth this time that day. I explained to Mike that i see there are some specials going on and made an offer on a F150, and if it does not meet the price he was expecting, he can simply deny the offer and we'll be on our way. Mike replied "the answer is No, and you should keep looking". At this point, i can feel Mike is not willing to work with me nor try to negotiate any further so i left the dealership. I'd offered $31k for the F150 and according to my research, this should be enough to drive a used F150 off the lot, maybe not this specific vehicle but this is where a little negotiation skill comes into play. I've explained to CJ that i was planning to take a F150 home and after spending an hour in the rain should be good indicators that i was serious and willing to work with the crew to get a good price; something we both can agree on. Unfortunately, Mike's attitude and customer service was sub-par, his unfriendly demeanor resulted in a very disappointed potential customer. More

Best car buying experience hands down I've never had such a flawless, quick car buying experience. I felt valued as a customer not just a means to someone else's end. I got exactly what I I've never had such a flawless, quick car buying experience. I felt valued as a customer not just a means to someone else's end. I got exactly what I wanted and for the price I wanted. The customer service was impeccable. I'm definitely a customer for life! More

Don't worry about the service, it's gonna' be a 10. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. I have the only experience I need with the dealership service department. In my many years of using Sam Pack's Five Star Ford I have used only Clay. No need to change. More

I WILL BE BACK My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range My sales consultant was Jared Wingard and he was 3 steps in front of me during this whole sales process. I didn't need to tall Jared what price range I wanted to be in but one time! I only had to tell Jared I wanted "more options" but one time! Jared went to the back office and came back out and offered me the Titanium model in my price range, no back and forth.. I was so greatfull my 19 year old daughter purchased her first car while we were there. I have purchased somewhere in the neiborhood of 10+ vehicles is the past 15 years between me, my wife and 3 daughters. And the last two we brought home yesterday were both leases, so I WILL BE BACK in a few years.... Thank you Jared! More

My new bronze fire Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my Came to ford, for a service on my truck. Took the time to walk with Makena through the lot. We took a test drive, and next thing I know I'm trading my truck for a new 2015F150. I leaving now and I want to say I got the truck because it's nice or maybe because the service was nice. Either way I'm leaving a happy customer thanks to Makenna More

Great sales manager Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my inter Sean Pinegar assisted me with my purchase. He was upfront with information, extremely responsive to my questions and super efficient prepping my internet purchase so that my time at the dealership was not wasted. These guys know how to sell cars the right way. More