Sam Pack's Five Star Ford Carrollton

Great Service I went to this dealership several months ago because it is close to my house. I was randomly assigned to Jose Garcia and he was very patient with me I went to this dealership several months ago because it is close to my house. I was randomly assigned to Jose Garcia and he was very patient with me as we drove an Explorer and an Edge and compared them with my current car regarding size and cargo space. I returned to this dealership after I researched the type of features I wanted on my new car and found that they had several in stock. Again, Jose was very patient with me and allowed me to drive the car to my house to see how it fit in my garage. The Ford Friends and Neighbor pricing was in effect and I was ready to pay that price for the car but they still provided me with $500 in rebates which I wasn't expecting. The financing paperwork was painless and quick and the low Ford financing rate was icing on the cake! I am very pleased with the service I received during the selection and financing of my car. More

Best Dealership Period I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, managemen I have been using five star ford in carrolton for years. I have tried other dealerships and each one has let me down. From service, sales, management they are the best. Melanie is an outstanding sales person and for the 3rd time she has picked exactly what we told her we were looking for. Also big thanks to Trey Russell and Dennis White More

First time buyer I had a wonderful experience from start to finish. I am a first time buyer and Melanie was so helpful every step of the way. I absolutely love my new I had a wonderful experience from start to finish. I am a first time buyer and Melanie was so helpful every step of the way. I absolutely love my new vehicle and I will suggest this dealership location to everyone I know that is interested in purchasing a Ford. More

HappyBirthdaytome We were looking for a new 2016 Ford Explorer in Platinum White to replace my 12 year old 2003 Ford Explorer Limited. My husband.wanted me to get one We were looking for a new 2016 Ford Explorer in Platinum White to replace my 12 year old 2003 Ford Explorer Limited. My husband.wanted me to get one with an 3.5L Eco Boost engine but this was not offered in the Limited version. We knew that it was offered in the Platinum version which was way more expensive, but there were none available at any Ford dealership at this time. Reuben Krause, our Sales Consultant, pointed out that the Explorer Sport offered this engine and was just a notch down from the Platinum version. There happened to be an Explorer Sport in Platinum White on the lot which had every thing we wanted plus more options than we dreamed of. It is a really sweet vehicle. What we liked about working with Reuben was that he was not pushy but assured us he would give us a great price on the new car. We asked about what we might get for a trade in on our 12 year old Explorer with Ceramic White finish and was in mint condition with low mileage. Reuben worked with the Sales Manager, Bobby Richardson, to get a great price for the trade in and on the new Explorer. .They were very interested in my old vehicle. We still were not ready to make a snap decision to buy the new car. We wanted to think about it over the weekend. Reuben said he would give us a call the following Monday to follow up on our decision. Reuben called back, but we asked for a little more money on the trade-in of my old vehicle. He talked it over with Bobby and they accepted our offer. We picked up our new Explorer that night with no hassles. Reuben spent time going over the options on the car and how to use them. It was a fabulous experience. We would definitely recommend working with the staff at Sam Pack Five Star Ford Dealership. Reuben is a great Sales Consultant to work with. More

Enjoyable, stress free experience Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, Car pro recommendation excellent! Reuben Krause was the best sales person we have ever had. Financing with Brandon Matthews was extremely efficient, painless, and timely. Best buying experience!!! Thanks More

Working a deal I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the I am buying a 2015 loaded Ford Focus from Sam Pack. The team was super helpful, easy to work with and so nice! From the salesman to the manager to the finance department, everyone is working hard to get my deal done. More

Don Wagner is THE BEST! My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put cou My husband and I recently bought me a new Edge Titanium and I LOVE it! Don W. has sold us our last 3 vehicles, my father in law his Escape and put countless friends into something new. His customer service, patience and understanding is exceptional. Thank you Don for always making our experience painless and quick. We received white glove service all the way through our process, working with Don, Trey and our finance guy David! Thank you Sam Pack Carrollton for taking care of us, our family and friends! Our car buying loyalty is definitely with you guys! More

Very bad experience. I received a call from Sean Pinegar telling me that they wanted to help me to get out of special financing and into traditional financing. Because the I received a call from Sean Pinegar telling me that they wanted to help me to get out of special financing and into traditional financing. Because the experience I had with this dealership two years prior was so good I decided to see what they could do for me. I was very up front with what I could and could not afford. I came in on Saturday October 31, 2015 with my ex husband Harry Cooley who had referred me two years ago. We worked with Sean and Mike Munden. I was offered 2015 Focus with 0 down 0 percent for 72 months with a payment of 298.00 per month. Both men shook my hand, congratulated me and asked me to give them a good survey. I of course said absolutely and sat down to wait to sign all the paper work. At this time a very nice young woman came over to offer me tint for my windows and security system for my new car. I declined at the time and she like the others shook my hand and congratulated me on my new car. After waiting for an hour Sean came to me and said they needed a supervisor signature and that it would be Monday before I could have the car and he promised to personally deliver it to me. I received no call so I called him Monday morning and for the rest of the day got nothing but excuses and run around. Tuesday morning I was told they were waiting for a phone call from Ford. My ex husband finally called to complain and at around 4:00 pm I get a call from Sean telling me that although I was approved I would need a 3000.00 down payment. So basically these gentlemen did not have the authority to make the offer they made then strung me along for two days before telling me they would not honor the deal they made. To me that is bad business and shows no integrity. I will not be returning to this dealership again. I am not angry that they could not get me approved I am angry because they made a deal that they would not honor and the dealership obviously has no intention of honoring either. Jessica Nichelson More

Outstanding customer service David is awesome!!! My wife and I did not even know we were looking for a car we were selling a truck. David contacted us about purchasing our vehicle. They had such a g My wife and I did not even know we were looking for a car we were selling a truck. David contacted us about purchasing our vehicle. They had such a great selection of vehicles that we had no problem picking out the right one for us. A matter fact we got two vehicles thanks to David fonzy and the guys at five star Ford A plus all the way around. If you're looking for a vehicle this is the place to go. Easy atmosphere great people. More