Sam Pack's Five Star Ford Carrollton

A respectful car buying experience Great group of workers at 5 star Carrollton. I bought my first ever new vehicle, 2015 Ford F150, from 5 star. I worked with Jason Acker and he was so Great group of workers at 5 star Carrollton. I bought my first ever new vehicle, 2015 Ford F150, from 5 star. I worked with Jason Acker and he was so helpful. I wanted a very specific truck that was very hard to get a hold of at the end of the year and he spent weeks looking and trading vehicles to obtain my truck. He checked in with me a couple times a week to let me know about new developments in our search. He worked very hard to meet my very specific demands and was always pleasant and happily willing to answer any and all questions I had. When he got the truck on the lot he did not pressure me at all to buy it that day. In the actual buying experience we had negotiated a price for the truck and he stuck to that number. He is a good honest salesman who you can trust. I also worked with Dennis White. My family has bought used cars from Dennis at 5 star before and he is an honest, straight shooter. He worked with us through out the process of buying the F150. When he gave his word that he would give us a certain amount for a trade in he stuck to that quote and gave us that number.Finally in finance I worked with David Barragan. A really great guy who answered all of my questions and broke everything down easily so I could read and understand everything that was on my contract. When he talked with me about extended warranties, he did not pressure me in to buying something I didn't need like he had to make a quota. He was just honest and made recommendations based off of his own advise. I am very pleased with the way I was treated. I will definitely go back to 5 Star Carrollton and work with Jason and the staff again for any other car buying needs. More

Unicorn 2015 F-150 Lariat Sport FX4. The truck I wanted proved to be difficult to find and it was labeled the "Unicorn". It was located in transit from the f 2015 F-150 Lariat Sport FX4. The truck I wanted proved to be difficult to find and it was labeled the "Unicorn". It was located in transit from the factory to another dealership. Josh Worley and Mo Dandan took action to secure the truck for me. When I picked it up there was a pink and purple Unicorn sitting in the front seat. I appreciated the comedy and now my daughter has a new stuffed toy Unicorn. More

As always, exceptional service and customer care! My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer My service representative is Clay Young, and he always exceeds my expectations when I bring my truck in for service and repairs. I'm a loyal customer of Sam Pack's dealership in Carrollton. I would, and do, recommend them to everyone when the subject is auto related. More

Excellent as always! This is the third vehicle I have bought at Five Star Ford, and the second from Melanie. I can't say enough nice things about all the people I have dea This is the third vehicle I have bought at Five Star Ford, and the second from Melanie. I can't say enough nice things about all the people I have dealt with there over the last 7 years. Melanie straight forward and will do everything she can to get you a good deal. I'm sure I'll see her again when I get ready to buy my next toy. More

Truly the best car buying experience I have ever had I have bought new and used vehicles many times as I get a different vehicle every 3 years or so. I have purchased from many dealerships in the Metropl I have bought new and used vehicles many times as I get a different vehicle every 3 years or so. I have purchased from many dealerships in the Metroplex and to some degree they all have their pitfalls. But my experience at Sam Pack's was much different. They listened to what I was trying to accomplish, showed me all of their inventory for the vehicle I was looking for and didn't pressure me into buying at all. They truly separated themselves from the typical dealership by actually listening to me and what I needed in order to make a vehicle purchase. There was no back and forth all day long and I truly felt that they wanted to earn my business through superior customer service. I will be a continuing customer at Sam Pack's. They even continued to answer my questions for 2 weeks after my purchase! That was a totally new experience for me as well and truly makes them stand out from the crowd! More

Fantastic, easy, did most on line and phone, breezed in and Rueben Krause and Bobby were fantastic. Used a referral from carpro, they were able to terminate the lease on my daughters 2014 focus and put us in a Rueben Krause and Bobby were fantastic. Used a referral from carpro, they were able to terminate the lease on my daughters 2014 focus and put us in a NEW lease on a 2015 escape SE for a great price with window tint, skylink and lease insurance plan for minor dings and stuff. This a great dealership and Rueben is first class all the way. Michael in finance was great also, no pressure, laid everything out. AXE 'EM JACKS!! More

Positive Experience I went in to the dealership to redeem a special offer Ford was having and found everyone friendly and I never felt pressured to do anything more than I went in to the dealership to redeem a special offer Ford was having and found everyone friendly and I never felt pressured to do anything more than my stated purpose. I left with the impression that when I'm fully ready to make a purchase, they would be a top dealership to consider. I also appreciated knowing that Sam Pack is locally owned and not a huge chain of dealerships. That tells me that any money spent there goes to support my local economy. More

Outstanding Service I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned t I drove in from San Antonio Saturday morning and our check engine light came on in the Expedition. We were only up in Dallas for the day and planned to head back the next morning. I called around to 3 other Ford dealerships and explained my situation only to be told that they were too busy. All I was looking for was someone to "plug" the truck in and let me know what the issue was so that I could get back to San Antonio to get it fixed without breaking down. When I called Sam Pack I could tell that they were busy, but Vincent said that he could squeeze me in at 1:30 that afternoon and take a look. After being there an hour not only had they identified the problem, but they had already fixed it as well! I greatly appreciate Vincent taking the time to listen to me and going above and beyond. More

great experience Reuben Krause is a no non sense, good guy. Not a pushy sales guy. I let him know what i wanted exactly and he delivered at a fair price. no haggling. Reuben Krause is a no non sense, good guy. Not a pushy sales guy. I let him know what i wanted exactly and he delivered at a fair price. no haggling. Will continue to purchase vehicles from this guy. would recommmend him anytime to family or friends. More