Sam Pack's Five Star Ford Carrollton

Mike Munden I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel More

Outstanding service on delivery of my 2016 ESCAPE LEASE I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me delivery of my 2016 Ford Escape was so smooth and fast.......It was remarkable .........Especially the perfection of MELANIE LUCERO.......I really did get 5 STAR TREATMENT FROM HER!!!! THANK YOU FIVE STAR FORD OF CARROLLTON. LENNY ROSENBERG More

Quick & Easy I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was on point. More

Five Star Experience! Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces dishing out first class customer service. I'm not sure I can add any additional accolades already bestowed upon Melanie Lucero in previous reviews other than to suggest if you want a great car buying experience put your trust in Mel. More

Worst experience I've ever had at a dealership Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The first diagnosis was that my door actuator and service ports were to blame. Then I get a call saying that they were mistaken and it was actually something much bigger. After having my vehicle for six days, their final diagnosis was that my compressor was the problem and it would be $1,000 to fix. I refused to believe that because the compressor is the heart of an A/C unit and should be one of the first items checked. How could you make the first diagnosis without checking the compressor? That doesn't make sense... How could I trust that this diagnosis was correct? In addition, the car was poorly put back together. Things were not screwed in and were not aligned as they should have been. I ended up taking my vehicle home and fixing it in less than a hour. The compressor was not the problem. It was the evaporator temperature sensor. The compressor and the sensor are a huge difference in price and makes me question their diagnostic motives. Not only didn't they get it drastically wrong but there is another issue on how I was treated. My initial point of contact was Oscar and he was wonderful. Then I had some other rep (don't remember his name) and he was incredibly dismissive and rude. It was obvious that anything I said was discounted because I am young and female. Note: I do most of my own maintenance and the only reason I took my car to a dealership was because I was traveling and limited on time. Then the manager (again the name escapes me) called me and didn't really care about what and why this had happened. All he cared about is what I was willing to pay for. Needless to say, I will not be returning to the dealership. More

Fantastic This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the third vehicle we have purchased from this dealership. Wylie resident More

Exemplifying Customer Service with a Big Smile I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me wh I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me which is why I found the perfect SUV. :-) More

short and everything i asked for Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it did not feel like a pressure type transaction. Best experience I've had buying a new truck. also I was not stuck there all day, three hrs. max. Alexandra was also very helpful and non pressuring. More

Wonderful Experience!! I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, so I had a lot of questions going into this situation. With the help, and patience from Michael May, Melanie Lucero, and Michael Pisarik, I was able to confidently walk out of Sam Pack's Ford with not only a new Ford Escape Titanium, but with a big smile on my face. Everyone hears about how awful the process of buying a car can be, but this dealership provides you with the absolute BEST customer care I have ever seen. Thank you for your service!!!!!! More

Definitely 5 Stars Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Pur Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Purchased my first truck at a great price. Thanks Sean!! More