Sam Pack's Five Star Ford Carrollton

Worst experience I've ever had at a dealership Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The Took my car in for an A/C diagnosis. The route that was taken to diagnosis my A/C problem was obviously poor because they had two misdiagnoses. The first diagnosis was that my door actuator and service ports were to blame. Then I get a call saying that they were mistaken and it was actually something much bigger. After having my vehicle for six days, their final diagnosis was that my compressor was the problem and it would be $1,000 to fix. I refused to believe that because the compressor is the heart of an A/C unit and should be one of the first items checked. How could you make the first diagnosis without checking the compressor? That doesn't make sense... How could I trust that this diagnosis was correct? In addition, the car was poorly put back together. Things were not screwed in and were not aligned as they should have been. I ended up taking my vehicle home and fixing it in less than a hour. The compressor was not the problem. It was the evaporator temperature sensor. The compressor and the sensor are a huge difference in price and makes me question their diagnostic motives. Not only didn't they get it drastically wrong but there is another issue on how I was treated. My initial point of contact was Oscar and he was wonderful. Then I had some other rep (don't remember his name) and he was incredibly dismissive and rude. It was obvious that anything I said was discounted because I am young and female. Note: I do most of my own maintenance and the only reason I took my car to a dealership was because I was traveling and limited on time. Then the manager (again the name escapes me) called me and didn't really care about what and why this had happened. All he cared about is what I was willing to pay for. Needless to say, I will not be returning to the dealership. More

Exemplifying Customer Service with a Big Smile I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me wh I must have test driven every car on the lot and never once felt rushed by my Sales Rep. David Fernandez he was so awesome and very patient with me which is why I found the perfect SUV. :-) More

Wonderful Experience!! I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, I will without a doubt be back to purchase a car from this dealership. Being a recent graduate from college, this was my first big purchase on my own, so I had a lot of questions going into this situation. With the help, and patience from Michael May, Melanie Lucero, and Michael Pisarik, I was able to confidently walk out of Sam Pack's Ford with not only a new Ford Escape Titanium, but with a big smile on my face. Everyone hears about how awful the process of buying a car can be, but this dealership provides you with the absolute BEST customer care I have ever seen. Thank you for your service!!!!!! More

short and everything i asked for Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it Called Alan Reynolds and inquired about a certain type of truck and he found what I wanted. Price was good and Justin in finance worked with me and it did not feel like a pressure type transaction. Best experience I've had buying a new truck. also I was not stuck there all day, three hrs. max. Alexandra was also very helpful and non pressuring. More

Definitely 5 Stars Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Pur Sean Pinegar made my car buying experience Great!!! Huge inventory to choose from. Sean was running all over the place to find the truck I wanted. Purchased my first truck at a great price. Thanks Sean!! More

Second purchase from Jerod @ Sam Pack I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to purchase from Jared again. He is a salesperson who let me decide to buy the car. More

Best experience ever!!! As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went a As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went above and beyond to make sure I got what I was looking for. He made sure it was stress free for me. Not once did I feel pressured into something I didn't want. Such a great person to go threw a car sale with! Could not be more happier with my experience here at ford. I would definitely recommend COME SEE DAVID!!!! More

Great Experience!!! I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a roo I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a room. He worked two great deals. I will send others to him. Justin in financing is just a super personable guy and never talked down to us!! More

Melanie Is Awesome! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! More

A WOW of an experience! Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for life. Thank you Bobby Richardson, Jared Wingard and David for a great experience, and a great car. More