Sam Pack's Five Star Ford Carrollton

Best Buying Process Ever ! Jose provides the service you are looking for when buying a new truck. He followed up before and after the sale. I was so impressed the way he handl Jose provides the service you are looking for when buying a new truck. He followed up before and after the sale. I was so impressed the way he handled the whole process. This is the way buying a new truck should be! More

Great Expierience As always I was very impressed with the professional way all Sam Packs people handle themselves. They always bend over backward to make sure you are p As always I was very impressed with the professional way all Sam Packs people handle themselves. They always bend over backward to make sure you are pleased with you purchase. That is why I keep coming back. RJ and Jerrod did a great job. More

Smooth and enjoyable transaction. Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I n Everyone I dealt with was considerate of my needs and opinions while I shopped for a new car. There was no trying to sway me to anything more than I needed. I had a fairly strict budget, and that was respected by everyone. The dealership is beautiful and the waiting areas are comfortable which make your time here seem shorter than it is even on a very busy Saturday. More

Great prople to to work with from sales to finance. Very honest and friendly staff, Chandler and Michael made this experience very smooth and easy. to to work with from sales to finance. Very honest and friendly staff, Chandler and Michael made this experience very smooth and easy. More

Very smooth experience! Very honest and friendly staff! Melanie was terrific! She lives up to her word. She made this experience very smooth! I will definitely be returning f Very honest and friendly staff! Melanie was terrific! She lives up to her word. She made this experience very smooth! I will definitely be returning for my next purchase! More

Trustworthy Service Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need rig Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need right away and made a point of getting me exactly what I wanted. Even after I signed my contracts, she made sure to follow up and check that everything was in place and that I was happy. Justin was great when I went in to finance. He was very open and honest, doing his very best to help me understand everything. They both made a real effort to help me out and it was greatly appreciated. More

Very smooth transaction I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great transaction all around. More

Most effortless car purchase I've ever made I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at any dealership. Their representative, Chandler Center, was knowledgeable and a very professional sales person. More

Professionalism at it's Best! Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation wi Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation with correct and informative answers. She represents your dealership with the utmost professionalism and courtesy. Melanie is an asset that should be rewarded to the highest degree of involvement. I feel very lucky to have been involved with her instead of all the normally offensive "sales people" that dealerships have come to be known for. When she decides to change her responsibilities, having her as an instructor or trainer would do your store well. More

Time consuming Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a credit score of 785. The first evening = 3 hours, second evening (finance) = > 2 hours. We scheduled a return appointment the same week for installation of tinted windows and Skylink and were told "it will only take an hour." We left the dealership 2 hours later. Despite the lengthy process we feel Five Star is friendly and fair. We will continue to do business with them. More