Sam Pack's Five Star Ford Carrollton

Professional and pleasant After being contacted by Reuben Krause via USAA's Car Buying Service, we decided to take a look at the vehicle that Reuben had. Reuben was excellent, After being contacted by Reuben Krause via USAA's Car Buying Service, we decided to take a look at the vehicle that Reuben had. Reuben was excellent, he assisted us in making our decision rather than appearing to be only interested in selling us a car. There was no pressure whatsoever and none of the 'games' we usually have to put up with at other dealers. Once we got to the finance portion, David continued the same experience with friendly professionalism and no pressure to choose one finance option over another. We highly recommend 5 Star Ford Carrollton and be sure to look up Reuben. More

Worst Service EVER!!! The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that woul The worst customer service experience EVER. I took my car in for a problem and I was told, after waiting for two hours, that I needed a part that would cost over $900 to fix the problem. I was charged over $100 for the diagnosis. As it turns out, Sam Pack Ford-Carrolton misdiagnosed the problem. The problem required a part to be replaced that only cost $270. If I had not gone to get a second (real expert) opinion, I would have had to pay over $600 more than what I needed to to get my car fixed! $900 is a lot of money for me. I’m a military Guardsman and my Guard money is the only extra money that I can afford to put aside every month. It would have taken 3 months worth of Guard duty payments just to pay for a $900 problem that didn’t even exist! I doubt that the “technicians” at Sam Pack Ford even looked at my vehicle. I have visited and contacted Sam Pack Ford-Carrolton four times about getting a refund for the diagnostics I paid for. I waited to speak to a manager for 2 and a half hours today, because a sales associate insisted that the manager was in a meeting. Well, as it turns out, the manager had already left for the day. Sam Pack Ford-Carrolton continues to give me the run around. WORST SERVICE EVER! More

Rude internet salesman I had visited this place for a test drive of a new Ford Edge. I had talked with Miley and Don and had a good experience with them (they were always n I had visited this place for a test drive of a new Ford Edge. I had talked with Miley and Don and had a good experience with them (they were always nice and respectful). After price comparing some, I had a better deal from another place but figured I'd give these guys one more chance before signing. Unfortunetly, Don and Miley weren't in the office so they directed me to Sean Pinegar. When I told him my reason for stopping in, he became hostile, refused to negotiate any further, and literally stood up and walked away from me, yelling back at me to call him later. It was insulting and something I've never experienced at any dealership. I bought my Edge somewhere else that day. More

AMAZING!!!! this is my 2nd time buying in this location the seller reuben krause was the best at it, great time recommended to all my friends and family if you ar this is my 2nd time buying in this location the seller reuben krause was the best at it, great time recommended to all my friends and family if you are thinking of getting a car GO FOR IT!! More

2 year service agreement with the purchase of a Ford F150 We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor We bought our truck almost 2 years ago. Clay, the Service Manager, specifically told my husband if we bought the $200 service agreement he would honor all 4 oil changes even if we didn't put many miles on the truck. We knew we wouldn't be driving it much since we have 3 small children and my husband works from home, so we didn't feel like we needed to purchase that kind of service package. We brought it in for our second oil change at less than 14,000 miles and he told us he would no longer honor what he said. We're still within the two years so we got a free oil change (that cost us over $70). I can't figure out what we pay $200 dollars for. I'm disappointed That Sam Pack Ford was dishonest and didn't honor a ridiculous service agreement. When you spent that much money on a top of a line truck, you expect the people you're dealing with to be fair and honest. More

Mike Munden I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel I emailed Mike Munden what I wanted and in a couple of hours he found the car that I was looking for. Very appreciative! Thank you! Rachel More

Outstanding service on delivery of my 2016 ESCAPE LEASE I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me I was so impressed with the TURNING in of my 2014 ESCAPE lease, at that point I decided to LEASE a 2016 ESCAPE!!!! The people involved in getting me delivery of my 2016 Ford Escape was so smooth and fast.......It was remarkable .........Especially the perfection of MELANIE LUCERO.......I really did get 5 STAR TREATMENT FROM HER!!!! THANK YOU FIVE STAR FORD OF CARROLLTON. LENNY ROSENBERG More

Quick & Easy I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was I worked with Jared and he made this as seamless as possible. I appreciated the prompt responses and the nice facility. The customer service was on point. More

Five Star Experience! Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces Five Star Ford serves up a five star experience time and time again. The newly completed modern facilities are a delight coupled with familiar faces dishing out first class customer service. I'm not sure I can add any additional accolades already bestowed upon Melanie Lucero in previous reviews other than to suggest if you want a great car buying experience put your trust in Mel. More

Fantastic This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the This was the best car buying experience ever. Our sales rep kept looking until she found the car we wanted. Was a pleasure to work with. This is the third vehicle we have purchased from this dealership. Wylie resident More