Sam Pack's Five Star Ford Carrollton

Extremely Satisfied My experience with Melanie was excellent. I had already been looking for 4 months and went to 15 dealerships. The day I called Melanie I had been to My experience with Melanie was excellent. I had already been looking for 4 months and went to 15 dealerships. The day I called Melanie I had been to 4 dealerships. When I arrived I was so incredibly frustrated! I had a budget that I thought would not support anything I would be happy with. To my surprise she actually listened to me and had 2 vehicles picked out and pulled up to the front for me to look at. It was so nice to have someone take what I was asking for and have it ready for me when I got there. That same day I had called another ford dealership and they pretty much just said not possible. By meeting with her and Raj I ended up getting exactly what I wanted at the exact price I could afford. It was even a $1 less than what my husband said I could spend monthly.:) The best part was I didn't have to spend all day sitting there and going back and forth with them. I would recommend those two to anyone. I am so happy with my 2017 Titanium Escape (which I didn't even think was possible to get). It drives amazing, it is great on gas and is just big enough for my family of 5 with two car seats. I am looking forward to buying my Ford Explorer from her next. More

Very accommodating. Reuben did a great job giving me a great deal and a fair trade. I never felt like I was being given the run around. I kept waiting for a reason to wal Reuben did a great job giving me a great deal and a fair trade. I never felt like I was being given the run around. I kept waiting for a reason to walk out and they never gave me one. It was the car I wanted and a great deal. More

Not bad at all Fast and to the point. Said what they would do and did what they said. Rob is the guy that you want when you walk in the door. Fast and to the point. Said what they would do and did what they said. Rob is the guy that you want when you walk in the door. More

Exceeded my expectations! I was upside down on a recent F150 lease because of a previous trade-in. I bought the truck to two a boat but ended up selling the boat and no longer I was upside down on a recent F150 lease because of a previous trade-in. I bought the truck to two a boat but ended up selling the boat and no longer wanted the truck. I was afraid of carrying too much negative equity into a new car loan but I was quite surprised to learn the deal of a lifetime offered within my payment range including extras such as Gap Insurance, 72 month bumper to bumper extended warranty, window tint, etc.. Now I am thrilled to be the new owner of a beautiful Ford Mustang and love it to death! More

I got exactly what I needed. I traded in my 2011 ford fusion that was killing me at 21% interest and the wonderful guys at sam packs five star ford in carrollton got me in a new 2 I traded in my 2011 ford fusion that was killing me at 21% interest and the wonderful guys at sam packs five star ford in carrollton got me in a new 2016 ford focus at a WAY better interest rate. My credit was horrible but that fought tooth and nail with ford motor credit and got me approved. I truly appreciate the work they did to make me happy. Chad is the man! More

Great Ford Dealer I was able to do all the pricing over emails, I was treated so well when I came into the Ford dealership, was given a fair price on my trade in, no ha I was able to do all the pricing over emails, I was treated so well when I came into the Ford dealership, was given a fair price on my trade in, no hassles. More

Reuben Krause Rocks! Sorry it took so long to write this review, but a road trip in your new Escape sometimes just gets in the way. This is the second vehicle we have pur Sorry it took so long to write this review, but a road trip in your new Escape sometimes just gets in the way. This is the second vehicle we have purchased from Reuben in less then 2 years. He sold my husband a 2015 Mustang before they were in stock. We called Reuben and told him what we were looking for in a vehicle and he presented us with all the options once we got to the dealership. He does not pressure you into buying something you do not want or need. Reuben makes buying a new car fun instead of a hassle. He is very knowledgeable and works hard to get you the deal you want. We will continue to buy vehicles from him as long as we both are around. Five Star Ford has an honest, respectful gem in Reuben Krause. More

Great experience Reuben Krause was my salesman. He was very honest and straight forward. He was focused on helping me get the vehicle I wanted and not trying to sell m Reuben Krause was my salesman. He was very honest and straight forward. He was focused on helping me get the vehicle I wanted and not trying to sell me other vehicles I wasn't interested in. He went the extra mile in providing me with several options to choose from as far as getting a deal done. All around a very friendly atmosphere at the dealership. I'd definitely recommend 5 Star Ford and Reuben to get you a great deal on the vehicle you want. More

Best dealership experience I have had. Reuben Krause was phenomenal and the key reason we decided to purchase our F-150 from FiveStar Ford. I would put the thought of purchasing a new vehi Reuben Krause was phenomenal and the key reason we decided to purchase our F-150 from FiveStar Ford. I would put the thought of purchasing a new vehicle on level with going in for major dental work. Reuben was a joy and blew away our preconceived notions of what we were in for. He was straight forward and a pleasure. I have noticed the last few car buying experiences we have had that the sales person can be lacking in actual information/technical knowledge of the vehicle; Reuben was very knowledgeable throughout and he verified every answer immediately if he wasn't sure by finding out the facts. We were very pleased with our experience with Reuben. He is a friendly, knowledgeable expert in his trade and I felt when we completed our purchase we were treated with integrity throughout the whole process. More

Great experience I had a great experience when I purchased a new Expedition. Reuben K and Mike M helped me find the one with the options I was looking for. They found I had a great experience when I purchased a new Expedition. Reuben K and Mike M helped me find the one with the options I was looking for. They found one at another dealership and had it delivered to Carrollton. I returned a few days later and purchased a CPO Escape for my daughter. Jose G helped me with that purchase. Reuben, Mike, and Jose were professional, friendly, and easy to work with. I will recommend them to my friends. More