Sam Pack's Five Star Ford Carrollton

Trustworthy Service Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need rig Throughout the entire process of buying a car, Melanie was true to her word, followed up promptly, and was always friendly. She understood my need right away and made a point of getting me exactly what I wanted. Even after I signed my contracts, she made sure to follow up and check that everything was in place and that I was happy. Justin was great when I went in to finance. He was very open and honest, doing his very best to help me understand everything. They both made a real effort to help me out and it was greatly appreciated. More

Very smooth transaction I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great I knew how much money I could spend and what I was looking for. It was the easiest purchase of my life. The whole thing was fast and smooth. Great transaction all around. More

Most effortless car purchase I've ever made I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at I've purchased over 30 vehicles for myself and my company over the last 30 years. This was by far the easiest and quickest purchase I've ever made at any dealership. Their representative, Chandler Center, was knowledgeable and a very professional sales person. More

Professionalism at it's Best! Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation wi Melanie greeted us on our way inside with a smile and "How can I help you?". She adapted very well to our questions and responded in each situation with correct and informative answers. She represents your dealership with the utmost professionalism and courtesy. Melanie is an asset that should be rewarded to the highest degree of involvement. I feel very lucky to have been involved with her instead of all the normally offensive "sales people" that dealerships have come to be known for. When she decides to change her responsibilities, having her as an instructor or trainer would do your store well. More

Time consuming Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a Our experience with the dealership was very positive however we do not feel the buying process should have taken as long as it did for a couple with a credit score of 785. The first evening = 3 hours, second evening (finance) = > 2 hours. We scheduled a return appointment the same week for installation of tinted windows and Skylink and were told "it will only take an hour." We left the dealership 2 hours later. Despite the lengthy process we feel Five Star is friendly and fair. We will continue to do business with them. More

Best to date. In my life, I have had limited car buying/leasing opportunities. I have had one other memorable dealership, but I was only there for their service dep In my life, I have had limited car buying/leasing opportunities. I have had one other memorable dealership, but I was only there for their service department. Sam Pack's Five Star Forde of Carrollton is by far the best in Texas. I cannot wait for all their construction to be complete so I can visit their service department. I picked up my first lease vehicle from them on Friday. It was the best experience I have had EVER on a Car Lot. They really do live up to their "five Star' name!! More

Easiest purchase ever I submitted a request for quote and was immediately contacted by Jared Wingard asking me if I had more questions, what I was searching for, etc. I ha I submitted a request for quote and was immediately contacted by Jared Wingard asking me if I had more questions, what I was searching for, etc. I hadn't planned on stopping by when I did, but without making an appointment, Jared was right there showing me what was available. Once we narrowed things down, Jared made the application process seamless and unlike many dealerships I've been in, I wasn't required to hang around forever. Brandon Matthews, the business manager kept the momentum going and we got through everything easily. More

Greedy. Incompetent. Unprofessional. Liars. DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to DO NOT GO HERE! Don't risk it. Go to the other dealers. I took my car in for recalls came back with a broken horn. Then they wanted me to pay $300 to fix something they broke. More

Hands Down- Best car buying experience I ever had! I have bought several cars in the past from other dealers with high pressure sales people and spending hours to finalize the deal. At 5 Star Ford it w I have bought several cars in the past from other dealers with high pressure sales people and spending hours to finalize the deal. At 5 Star Ford it was a very pleasant experience. Melanie and Brandon were very professional, listened to my needs, and I was in and out in record time. I left there feeling like I had met two new friends. I drove off with a smile. More

Professional and Unmatched Service! Always accommodating and efficient! Very happy with the expedient and friendly service provided by Melanie and Oleg - we love working with you guys an Always accommodating and efficient! Very happy with the expedient and friendly service provided by Melanie and Oleg - we love working with you guys and look forward to every transaction! More