Sam Pack's Five Star Ford Carrollton

Great Experience We had a great car buying experience at Sam Pack's Five Star Ford of Carrollton. We came in, made the deal, paid for the car and were out in less tha We had a great car buying experience at Sam Pack's Five Star Ford of Carrollton. We came in, made the deal, paid for the car and were out in less than 2 hours. Everything we were told by our sales person (Rueben) over the phone was true. No switches no omissions just the plain simple truth. Alexandra made buying accessories fun. Nothing was unreasonable and she was very professional. Brandon made short work of the paperwork and cut a fair deal on extended warranty. We have never bought an extended warranty before but with all of the new technology, we knew we needed it. More

Patient Sales person that listens Jess was extremely patient and listened to my daughter to what her needs were for her first car. She showed her several different models to make sure Jess was extremely patient and listened to my daughter to what her needs were for her first car. She showed her several different models to make sure she was completely satisfied with the new car. Since they did not have the exact color she wanted, Jess found it elsewhere and had it ready to go for her the next day at the dealership. I would highly recommend Jess if you are wanting your car buying experience to be with someone who really listens to what you are looking for and going that extra mile to make sure you are 100% satisfied with your actual purchase. More

Melanie did an excellent job & all services were impressive Melanie was very calm and made the car buying experience somewhat relaxing for what I expected to be an intense experience, she also addressed any of Melanie was very calm and made the car buying experience somewhat relaxing for what I expected to be an intense experience, she also addressed any of concerns I had. There were some very minor blemishes on the truck I purchased, Melanie and Alexandra handled all of these very quickly and the truck looked 100% perfect when I picked it up a couple days later. Brandon provided excellent swift financial services that were transparent and completed very fast. Overall service was excellent. More

New Ford F-150 Purchase I cannot begin to express how wonderfully I was treated at five star ford in Carrollton. Everyone I talked to was kind, honest, and trust worthy. I ha I cannot begin to express how wonderfully I was treated at five star ford in Carrollton. Everyone I talked to was kind, honest, and trust worthy. I had been shopping for truck for a couple months now, and this was the first dealership which did not push or pressure me. They let me make all my choices, and I never felt like they "needed to convince me" to make a purchase. I would highly recommend David Keen, Jared Wingard, and Justin McCarroll to anyone else going to this dealership. (Five star, how about a pay raise?" Thank you, Five Star Ford, for placing me in the truck of my dreams! More

Jared is the best Jared made the car buying process so easy. He always responded quickly to our questions and gave us honest responses. I would recommend him to anyone Jared made the car buying process so easy. He always responded quickly to our questions and gave us honest responses. I would recommend him to anyone and use him again in the future. More

New Truck Purchase Melanie has been very knowledgeable in not just this purchase but others as well. She always goes above and beyond the call to try to satisfy my need Melanie has been very knowledgeable in not just this purchase but others as well. She always goes above and beyond the call to try to satisfy my needs. I would definitely recommend her to anyone interested in a Ford product! More

great This was my 2nd go around with Sam Pack and Melanie. Service was excellent, her and her team made this new car buying stress free. It is a great team This was my 2nd go around with Sam Pack and Melanie. Service was excellent, her and her team made this new car buying stress free. It is a great team to work with. More

VERY POOR and EXPENSIVE buying experience I have been looking for a Jeep for my son who’s about to turn 16 and needs a car to drive to/from school and work. I found what appeared to be a nice I have been looking for a Jeep for my son who’s about to turn 16 and needs a car to drive to/from school and work. I found what appeared to be a nice Jeep at Five Star Ford in Carrollton. The salesperson contacted me and told me vehicle was in very good condition with low mileage and no damage whatsoever. I live in Austin, so I put down a $2500 down-payment and flew to Dallas on Saturday to finish the deal for this vehicle and drive home to give to my son on his birthday next month. It turned out that the car had been abused. It had dents in the rear door, paint was flaking off, it had all types of electronics that didn’t work, tires were missing chunks of tread, rims were scratched and missing the center caps, spare tire mounting hardware was missing, the window tint on every window was torn and flaking off, the CB Antenna fell off when I drove it. It was a mess, the dealer told me he didn’t realize it was in such poor shape and was sorry. I had already spent $300 to fly there, plus Uber, then ended up doing the same go get home. I ended up losing about $800 and a full day due to the dishonesty of this dealership. Since I refused the sale, they were unable to immediately refund the down payment. Please avoid using this dealer if you are looking for a fair deal, especially if you are remote, as I was. More

"WILLING TO COME TO MY HOUSE TO PICK US UP!!!" Mr. SEAN PINEGAR, Internet Manager came to our house to give us a ride to the CAR DEARLERSHIP we were in a car accident and did not have any transpor Mr. SEAN PINEGAR, Internet Manager came to our house to give us a ride to the CAR DEARLERSHIP we were in a car accident and did not have any transportation . He was willing to come to our house to pick us up made our car buying experience great.. Thanks also to Mr. DAVID BARRAGAN for getting us a great deal and payments we could handle. God Bless !! everyone at Sam Pack Ford in Carrollton for giving us the best Christmas ever... December 2016. Thanks Donnie & Shirley... More

Five Star Experience I have been looking for a new or used truck for over a year. I contact Sam Pack Ford in Carrollton because I've heard good things about them. Reuben K I have been looking for a new or used truck for over a year. I contact Sam Pack Ford in Carrollton because I've heard good things about them. Reuben Krause was my sales guy. Wonderful man. He really listened to what my needs were and helped me narrow down what would be a good fit. I wanted the payments to be under a certain amount; he got pretty dang close to it. Good experience all around. I highly recommend Sam Pack Ford in Carrollton. Asked to speak to Reuben. You won't be disappointed. Also, the Business Manager, David Barragan, really made the finance end of the deal a pleasant one. He took the time to explain the contract and showed a personal interested in my questions. Great guy. More