Sam Pack's Five Star Ford Carrollton

I’m writing this from the heart. This was the first time I made a purchase with complete confidence — and that’s entirely because of Jerid. He’s not a salesperson; he’s a genuinely This was the first time I made a purchase with complete confidence — and that’s entirely because of Jerid. He’s not a salesperson; he’s a genuinely good human being. There was no sales pitch, no pressure — just honesty, respect, and sincerity. He treated me like someone who mattered, not just a customer. He held his word and never tried to convince me — and it was purely because of his character that I moved forward with the purchase. More

I don't understand how any auto dealer can get away with such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer s such terrible customer service in their service department - OR - how Jerry Reynolds of CarPro can give them such high praise - when their customer service is so terrible! The customer service provided by any Nissan Dealer, and many others, is far superior to that of 5 Star Ford! My Nissan Dealer schedules appointments that are real appointments, and they have a "quick service" line for simple service such as oil changes. You can schedule the time and they will meet you at your appointment, take your car in, complete the oil change and have your car out in 30-60 minutes. At 5 Star Ford that doesn't happen! They schedule your appointment, and have no one meet you at your appointed time, and when you finally do get a service rep, they tell you "we don't have a "quick service" line for oil changes - if you decide to wait, it will be several hours to complete your oil change, or we can give you a ride home and come and pick you up when your car is available - so plan on wasting the day with us waiting on your oil change to be completed!" This week, when I arrived at my appointment, my service agent did not meet me at the appointment. One of the other service agents said "I'll text him for you." After waiting 15 minutes for my service agent to arrive - I left, never to return - for service, or for purchase of a Ford vehicle! This has been my experience - every time I've visited 5 Star Ford for oil change service on my Ford! Never again! And... I warn you... if you care about prompt customer focused service... look elsewhere - probably Nissan, or Honda, or Toyota! And... forget... the advice of Jerry Reynolds of CarPro! None of it is true!!! More

I really enjoyed doing business with this dealership they were very honest the price online that you see is what you get. What I mean by that is a lot of dealers will mark their prices down then have 3-5000$ were very honest the price online that you see is what you get. What I mean by that is a lot of dealers will mark their prices down then have 3-5000$ worth of dealer adds that you don't know about till you are talking about pricing. These guys know what the real value add on a truck is bed liner and tint no one cares about the other junk. I would definitely recommend buying from these guys More

Incredibly smooth and streamlined buying process! Hunter put in a great deal of effort to make sure I had all the information I needed, and he answered any questions I might've had. Certainly, team m Hunter put in a great deal of effort to make sure I had all the information I needed, and he answered any questions I might've had. Certainly, team members like that make the usually stressful process of buying a car all the much easier and relaxing. More

Joshua went above & beyond even bringing the car up so we didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star tre didn’t have to be in the heat! Very kind & thoughtful. Outstanding service from beginning to end!l! I would highly recommend Joshua & his 5 Star treatment of his customers! More

Josh is the best sales guy I’ve ever talked to hands down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!! down! Got me out of my Buick and into a beautiful 2025 Escape! Thank you Josh! You’re the best!!! More

I've never had such an easy time buying a car! ! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to ge ! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it! More

My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and hel Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful. More

Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you. service department, sales department and finances department, Thank you. More