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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,672 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,672 reviews

May 01, 2025

Jared Wingard made the entire process very simple and customer-friendly. He went above and beyond. More

by chadhouser
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulatiosn, chadhouser, on your new vehicle from Five Star Ford Carrollton. We're so pleased that Jared Wingard made the entire process simple and customer-friendly for you. We truly appreciate you recognizing his efforts and we hope you stay in touch at 972-242-6415. Let us know how we can help you enjoy your Ford. Thank you, Trey Russell, General Manager

May 01, 2025

Great Place to buy a car or truck! Ask for David and you will get great customer service, follow-up and attention to all your needs. The whole place had a warm and friendly vibe! More

by Jharrell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David with the Pink shirt
May 02, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Jharrell, for shopping at Five Star Ford Carrollton. David will appreciate your recommendation. Don't hesitate to reach us at 972-242-6415 should you have additional questions about your purchase. We are here to help you enjoy your ride. Best regards, Trey Russell, General Manager

April 28, 2025

Danny is the man, I’ve been buying vehicles from him for a few years now and it’s always seamless. More

by masongill1997
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Sam Pack's Five Star Ford Carrollton responded

masongill1997, Congratulations on your new vehilce from Five Star Ford Carrollton. We're so pleased that Danny once again provided you with a great experience. We'll be sure to let him know about your recommendation. Please don't hesitate to contact us at 972-242-6415 or stop by if you ever need any assistance. Thank you for your loyalty! Best regards, Trey Russell, General Manager

April 26, 2025

I had a amazing day at Sam's pack Ford over at Carrollton Texas. I got exactly the vehicle I need and love. With some amazing new add ons thanks to the great Alex from parts. And my awesome sales Karla. Who More

by Navyrob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2025 -

Sam Pack's Five Star Ford Carrollton responded

That's absolutely fantastic to hear, Navyrob! We're so thrilled you had such an amazing day at Sam Pack Ford Carrollton. Karla, Alex, and I are focused on ensuring you love driving your Bronco Sport Badlands. We truly appreciate your recommendation and are so happy you felt like family. Enjoy your awesome new ride and please stay in touch at 972-242-6415. Best regards, Trey Russell, General Manager

Apr 28, 2025 -

Navyrob responded

Thank you Trey, I want to make some changes on my contract. I thought I was getting 100k warranty but it's only for 60k for $3800 is way too high. I would like to get this revised and move all together and add gap insurance. And I also would like to remove all the parts accessories. The cost comparison to the Ford parts website are far much cheaper then the prices I was quoted on the sheet by Alex. If you can just do the premium window tint for $299 and the Ford bronco sport weather mats that will work just fine. If your finance manager can revise this and sent me the contract I can sign it by via DocuSign if all possible. Please let me know. Or if I need to come by in person. Have any questions please give me a call.

April 18, 2025

We received a very good service and assistance from Terry when buying a pre owned car. More

by Alejandra Figueroa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Alejandra, for shopping at Five Star Ford Carrollton. Terry and our team remain available at 972-242-6415 should you need vehicle advice. We are focused on helping you enjoy your purchase. Best regards, Trey Russell, General Manager

March 31, 2025

Excellent customer service true the entire team. great service,help me true the entire time while I was in the dealership More

by Cortez109
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Cortez109, on your purchase at Five Star Ford Carrollton! We strive to create a positive environment for all our customers. We appreciate your recommendation and look forward to hearing from you in the future at 972-242-6415. Thank you, Trey Russell, General Manager

March 27, 2025

They were very friendly and accommodating. It was super easy to get to them and everyone I spoke to was very friendly. More

by kim.r.dupree
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, kim.r.dupree, on your new vehicle from Five Star Ford Carrollton. We are dedicated to helping you fully enjoy your ride. Stop by or call 972-242-6415 for automotive advice any time. Thank you for your remarks and business! Take care, Trey Russell, General Manager

March 27, 2025

Just bought my 7th truck from Sam Pack, and once again, the experience was top-notch! Jared, Adam, Reuben, and Tommy are the Super Bowl MVPs of this dealership! They worked at my pace—I didn’t want to spen More

by Janean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy lee
Mar 28, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Janean, Thank you for the wonderful feedback! We're proud of Jared, Adam, Reuben, and Tommy's ability to quickly and effectively address your vehicle needs. We appreciate your continued business and look forward to helping you with your 8th deal at Five Star Ford Carrollton. Reach us at 972-242-6415. We appreciate you! Sincerely, Trey Russell, General Manager

March 26, 2025

The entire staff was incredible from the beginning to end of buying my Ford Bronco. RJ, Jared and Luis made the buying process a joy. Highly recommend buying at this store! More

by Rach
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Rach, on your new Bronco from Five Star Ford Carrollton. It's wonderful to know that the team povided you with such exceptional service from beginning to end. We strive to make the buying process a joy for all our customers. Thank you for your recommendation and please call with technical or care questions at 972-242-6415. Best regards, Trey Russell, General Manager

March 20, 2025

Avoid Dealing with Raj Patel at Sam Pack's Five Star Ford Carrollton I had an incredibly disappointing experience with Raj Patel, the sales manager at this dealership. Initially, the salesperson was helpf More

by jithesh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raj Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Roy Elhachi
3.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Ibarra
3.0
This rating includes all reviews, with more weight given to recent reviews.
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