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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,695 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,695 reviews
October 02, 2025
Around the end of June my clutch system in my car broke (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same (I have a dual clutch), so I got it repaired here. The work was not done to the manufacturers recommendation (to fix both clutch systems at the same time) while it was still under warranty. It ran well up until around August 8th (just under only 6 weeks after). August 15th it broke down again, due to the exact same reason. My car is now no longer under warranty and they are trying to charge me 4k for work that they didn’t fix right the first time! It’s now almost October and I still don’t have my car back!! Please save your money and time!! Go somewhere else!! More
by Alexis.rioux12
Employees Worked With
September 30, 2025
I cannot say enough good things about my experience at this dealer. Everyone from Jared Wingard(sales), Alexandra (accessories), and Mike(financing) were an absolute pleasure to deal with. They clearly ad this dealer. Everyone from Jared Wingard(sales), Alexandra (accessories), and Mike(financing) were an absolute pleasure to deal with. They clearly advertised any dealer add on's, they offered a fair trade in value, a competitive interest rate (beat USAA pre approval), and they did not try to play any games or hide any costs or fees in the deal. Once you are close to closing the deal they bring in Alexandra to go over any and all add on options you could want. She was very informative but also not pushy at all in trying to up sell you on anything. She lays out the items and the benefits (with visual examples on site) and leaves it completely up to you on what you may want to add. I spent weeks shopping around at both Ford and GMC, came close on deals at other dealerships but they all ended up trying to sneak things in or flat out lie. I could not be happier with the transparency, service, and overall friendliness at Sam Pack's Five Star Ford in Carrolton! If you are in the market make sure to Call and ask for Jared! More
by Chris R
September 22, 2025
Jared Wingard took excellent care of my needs. He was timely and very professional. Everyone at the dealership has been very friendly and totally upfront. Garett Tidman in the service dept. is th He was timely and very professional. Everyone at the dealership has been very friendly and totally upfront. Garett Tidman in the service dept. is the one I had been seeing for the last five years. He has always treated me well. Now when it was time to buy a new vehicle. Jared Wingard stepped in More
by Kimbaig47
Employees Worked With
September 18, 2025
David Baldovin helped me out and did an amazing job! The whole team was great throughout the process and hooked me up with a Ford F-150. The whole team was great throughout the process and hooked me up with a Ford F-150. More
by e19marquez
September 17, 2025
Great people at this dealer . Service was great , the advisor kept me informed on all things being done in a timely manner. Service was great , the advisor kept me informed on all things being done in a timely manner. More
by csmith01
Employees Worked With
August 28, 2025
This was the best car buying experience I have ever had. David Baldovin worked with me over the phone to make the deal. When I arrived at the dealership, there were no surprises. I will definitely be using David Baldovin worked with me over the phone to make the deal. When I arrived at the dealership, there were no surprises. I will definitely be using Five Star Ford and David again. More
by David G
Employees Worked With
August 18, 2025
This is the fourth vehicle I have bought. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. As usual, the purchase experience was excellent. Trey, Jared, Alexandra and Mike in Finance were all professional, friendly and very knowledgable. They made me a great deal with no back and fourth hassle. My Expedition was completed and ready for delivery as promised. I recommend Five Star Ford to everyone I visit with. Everyone in the service department has always been very accommodating as well. My business also buys all of our fleet vehicles from Trey. They take care of us with helping keep our fleet rotated and has the trucks we need in short order. Dennis Moser. Arch Energy Group, USA. More
by froggy4455
Employees Worked With
August 18, 2025
Everyone at the dealership was some helpful and kind. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. There was a detailed explanation of all car features before leaving the lot. Also getting signed up for the Ford app.. More
by Doug.roach
August 15, 2025
We can’t say enough about the exceptional service's that SamPack’s FORD of Carrollton, Tx. - RJ Rebolloso; and Jared W.; has made available for us. He’s attentive to their customers requests; immediately of SamPack’s FORD of Carrollton, Tx. - RJ Rebolloso; and Jared W.; has made available for us. He’s attentive to their customers requests; immediately offering a complete and well thought out deal for us. Actually sounded, almost too good to be true. He meticulously explained how this well executed plan would work for us all. What a wealth of knowledge - that they have about their products and the workings of their business. They’ve gone above and beyond in caring for our needs, from our first contact with them ! We’ve purchased multiple vehicles from them, through the years. We strongly recommend RJ R.; and Jared W.; along with the rest of their team of workers, …that makes Sam Pack’s Five Star FORD Carrollton, TEXAS ~ our highly respected, and recognized automotive dealership!! More
by TReid
August 14, 2025
We had a major mechanical issue with our truck. Vince identified the issues and quickly assed what was needed and the service team needed to repair the problems. Vince tolerated a very antsy client Vince identified the issues and quickly assed what was needed and the service team needed to repair the problems. Vince tolerated a very antsy client with patience, professionalism, and calm. He'll be our Service go to at Sam Pack! More
by bward10
Employees Worked With
