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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,639 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,639 reviews
November 20, 2024
Really enjoyed our experience at Sam Pack Ford. This is our second purchase here. We’ve been shopping around for a couple of weeks and ended up coming back to work with Jared because we appreciated This is our second purchase here. We’ve been shopping around for a couple of weeks and ended up coming back to work with Jared because we appreciated his honesty and how he was very up front on pricing and expectations. More
by Kirstiin
Employees Worked With
November 18, 2024
Jared Wingard was great to work with and the process took only about 2 hours. only about 2 hours. More
by ted.kiser
Employees Worked With
November 06, 2024
The entire team at Sam Packs Five Star Ford in Carrollton are the BEST!!! Seth was amazing with selling me the beautiful Escape and before I even got there his Team Lead Reuben was on it making sure I felt c are the BEST!!! Seth was amazing with selling me the beautiful Escape and before I even got there his Team Lead Reuben was on it making sure I felt comfortable and welcomed after a bad experience at Grapevine Ford. Luis in the Finance Department was so kind, patient, and friendly as he helped me navigate the financing. Also, Brett from the Service Team reached out to me to let me know he is there for me with any issues that may arise. I called regarding factory tape etc. being on the back windshield and Brett patiently gave me his number to personally reach out to with questions and to call back when ready to come in. So proud of 5 Star Ford in Carrollton as they truly care. Thank you gentleman for being the best part of Ford! I could go on and on but I am serious they deserve a reward because I have been a lifelong Ford Family and I almost left the Ford family after what happened at Grapevine Ford. However, this team changed my mind and heart. Thank you to each of you…..Seth, Rueben, Luis and Brett! Again, thank you for being the best part of Ford! You just earned a lifelong Ford Customer. More
by Joshua Jones
October 31, 2024
I’ve bought a lot of cars in my life. I’m usually annoyed with the process. But Seth Wright was amazing. He’s spot on with communication and is an authentic person. He’s not one of these I’m usually annoyed with the process. But Seth Wright was amazing. He’s spot on with communication and is an authentic person. He’s not one of these “sales-y” types that wears out their welcome. I never felt pressured. On the contrary, Seth was there to help in any way I needed. He’s been a great help in setting up a custom build order for a new vehicle and then helped me when I needed a quality used vehicle after an accident destroyed my current car. He’s exactly the kind of car salesman that everyone wants, but almost never gets. Someone you can trust and relate to like a real human being. No pressure. Great communication. No bait and switch tactics. Just real business like used to be the norm in my grandparents’ time and is all too rare today. He was very patient with me as I lingered on some decisions. He is top notch and a great asset for the dealership. More
by shelleygeek
October 29, 2024
Seth and the team took great care of me! Definitely coming back for another vehicle Definitely coming back for another vehicle More
by agpollakis
Employees Worked With
October 15, 2024
Everyone was helpful, especially Otilio Hernandez! Already experience I've had in buying a vehicle in a long time! Already experience I've had in buying a vehicle in a long time! More
by M.Nordtvedt
October 08, 2024
They made our vehicle buying the best experience possible from start to finish I would recommend them again in a heartbeat 💓 from start to finish I would recommend them again in a heartbeat 💓 More
by breeichelberger1
Employees Worked With
September 27, 2024
After a disappointing start to my buying experience with this dealership, I was blown away by the sales staff and managers that went above and beyond to make my buying experience great. The general manager, this dealership, I was blown away by the sales staff and managers that went above and beyond to make my buying experience great. The general manager, Trey, along with the sales manager, RJ, are top notch. I loved how easy it was to make a deal over the phone and email and how quick they were to respond. They delivered my vehicle as promised and it was perfect. I will definitely consider them in the future and will recommend to everyone I know. More
by Carrie
September 27, 2024
Richard was a great help and the dealership was very friendly and conscious of my time. friendly and conscious of my time. More
by Taylonowens
Employees Worked With
