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Sam Leman Ford Bloomington
Bloomington, IL
69 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 69 reviews
February 16, 2025
Aside from the great initial purchase experience, the follow up when I had issues has been absolutely abysmal. I had traded in my old truck for a new one for my business. Adam, along with everyone else I follow up when I had issues has been absolutely abysmal. I had traded in my old truck for a new one for my business. Adam, along with everyone else I talked to at the dealership knew this. After having some issues with my truck, it was revealed that my warranty was not valid because I was sold a non-commercial warranty. Basically, I paid nearly $3,000 for a worthless warranty. I ended up having to pay $4,600 dollars to fix the issues with my truck. After multiple conversations with title/financial people at Sam Leman about what the recourse would be -where can we go from here? I have a warranty that I paid for that I can't use. I was assured I could at least get a commercial endorsement (with no additional cost) on my existing "warranty" that would cover the truck for the remainder of the 150,000 mile warranty (I had 110,000 miles on the truck at the time). Ultimately, I got passed off onto the Manager, Josh, who, after listening to my circumstances, has done absolutely nothing. I have called many, many times to which I am "assured" he's not ignoring me, and will call me back. He never calls back. So here I am. I have a 2020 F250 that I effectively paid $7,600 for a warranty for that is worthless, my truck is not covered for any future issues, and Sam Leman Ford couldn't care less about this customer, because in their mind, I'm from out of state and they'll never see me again. The manager, Josh, is basically holding out until I eventually give up "annoying him" by hoping he'll do the right thing and rectify the mistake the personnel in his dealership made in the first place. My take away from this whole experience has been, Sam Leman Ford is happy to take your money and will forget about you after they have it. More
by Kurt
Employees Worked With
Josh Cox
January 24, 2025
Our salesman, Javon, was excellent. He was attentive and patient with our requests. He helped us find the right vehicle for our needs and budget. Would recommend Sam Leman Ford. Ask for He was attentive and patient with our requests. He helped us find the right vehicle for our needs and budget. Would recommend Sam Leman Ford. Ask for Javon! More
by Luke
Employees Worked With
Javonn White
January 10, 2025
I walked in unsure about buying & walked out in love with my new Ford! Jason Codding talked me thru options & helped me get a phenomenal deal on my new Edge. The entire staff is friendly, helpful & knowle my new Ford! Jason Codding talked me thru options & helped me get a phenomenal deal on my new Edge. The entire staff is friendly, helpful & knowledgeable. I absolutely LOVE my new Edge! Thanks Jason! More
by KittyKay
Employees Worked With
Jason Codding
January 05, 2025
Jason Codding is a class act salesman. I would recommend him along with the finance and manager for putting a deal quickly without the games other dealerships do. Sam Leman Ford in Bloomin I would recommend him along with the finance and manager for putting a deal quickly without the games other dealerships do. Sam Leman Ford in Bloomington IL is worth the drive. Thanks! More
by John B
Employees Worked With
Jason Codding
December 30, 2024
We recently bought a new Ford Bronco from Sam Leman in Bloomington, Illinois. I give the dealer a 5-star rating. The primary reason for this rating is because of our salesman, Alphonso. He was outstan Bloomington, Illinois. I give the dealer a 5-star rating. The primary reason for this rating is because of our salesman, Alphonso. He was outstanding! It was amazing how much he knew about Broncos. He was extremely helpful in helping us make our final decision. We drove a 4-door, two 2-door, four and six cylinder. He even recommended that we take one home and drive it into our garage to see how it fit. It was a delightful experience. More
by Dave
Employees Worked With
Alphonso
December 02, 2024
Alfonzo was amazing and so helpful with finding the perfect car. He listened to what I wanted and got me exactly that. I would recommend him as a sales person and this dealership. I absolutely love my perfect car. He listened to what I wanted and got me exactly that. I would recommend him as a sales person and this dealership. I absolutely love my Charger. More
by snh32086
Employees Worked With
Alfonzo
October 25, 2024
I highly recommend Matthew Chasteen! He was very knowledgeable and made the car buying process smooth. He was very down to earth. I will keep Matt in mind for any future purchases! He was very knowledgeable and made the car buying process smooth. He was very down to earth. I will keep Matt in mind for any future purchases! More
by Katie
Employees Worked With
Matthew Chasteen
September 17, 2024
Big Frank was extremely helpful throughout my purchase process! I drove over 100 miles to get to Sam Leman and Frank made sure my trip was worth it! I drove home in a new F150 Lariat! process! I drove over 100 miles to get to Sam Leman and Frank made sure my trip was worth it! I drove home in a new F150 Lariat! More
by Djmac40
Employees Worked With
Frank Covello
September 05, 2024
My experience with this dealer has been a nightmare. In Jan 2023 I bought a 2020 Escape Hybrid with 10k miles. I was warned it was a buyback/lemon but only because they had no parts for the battery dur In Jan 2023 I bought a 2020 Escape Hybrid with 10k miles. I was warned it was a buyback/lemon but only because they had no parts for the battery during the pandemic. I then took it in for maintenance and oil change as required but started hearing noises after TWO inspections. I then went to a Car-X that found multiple issues with brakes that should have been covered by Powertrain Warranty. When I returned car to Leman, I was told it was now undriveable and needed more than $2,000 in repairs. The service mgr does not return calls. Meanwhile Sales tells me my trade in value is $5,000 less than Kelley Blue Book because of all the repairs the car needs. My best advice: Stay away from these guys! More
by Aaron L
Employees Worked With
Rocky Griffin
