Sam Boswell Honda - Service Center

Friendliest and most professional staff with good attitudes. Best service in the South Worth a visit to check them out attitudes. Best service in the South Worth a visit to check them out More

First of all, I'd like to start by stating that the Sales Staff is wonderful to work with as is the service department for the most part, which is why I've purchased so many cars at this dealership. My issu Staff is wonderful to work with as is the service department for the most part, which is why I've purchased so many cars at this dealership. My issue is their customer service in terms of policies with obvious manufacturer defects or procedures. Here is the issue. I have 2021 Honda HR-V with an odometer/fuel gauge that has stopped displaying or which displays all garbled and unreadable, which is a very common if you read any of the HR-V forums online, but my car is just out of the 36,000 mile warranty (which I would not know because I have no odometer!), and apparently, Honda dealerships do not repair issues related to obvious manufacturer defects outside of the warranty range without an official recall from Honda corporate or a huge diagnostic/repair fee. So basically, I have a 2021 Honda HR-V with no fuel gauge and odometer, which leaves me no way to tell how far we've driven, and no way to repair this obvious manufacturer' s defect other than "out of pocket" or waiting for an official recall, which could be years down the road. I communicated with Honda corporate over the phone, but was given the very political answer about three times stating "Sir, I don't see any recalls for that issue", which means, "Sir, we have no plans to fix it and are going to deny knowing about the problem, even though it appears to be a common issue on the HR-V Forums". By making this post, I hope that it helps others having the same issue by providing information for them that this issue is not as uncommon as they will make it sound, and that it is obviously a known issue with the HR-V. Below is just a couple of the links to HR-V forum's with threads about this mysterious issue that Honda has never seen or heard of, and a recent NHTRA number (with synopsis) for this mysterious issue that has apparently never occurred before in a Honda HR-V. The thread includes pictures from other individuals having the same Honda service experience that I am: https://www.hrvforum.com/threads/display-flickering-showing-and-not-showing-milage-gas-gauge-time-temp-etc.42064/ https://www.hrvforum.com/threads/odometer-display-issue.41522/ March 5, 2021 NHTSA ID NUMBER: 11399291 Components: ELECTRICAL SYSTEM NHTSA ID Number: 11399291 Incident Date March 5, 2021 Consumer Location BEL AIR, MD Vehicle Identification Number 3CZRU5H37KG**** Summary of Complaint CRASHN 0 FIREN 0 INJURIES 0 DEATHS 0 THE DASH GAUGE INCLUDING THE FUEL GAUGE BLANKS OUT DISPLAY INTERMITTENTLY IN COOLER WEATHER WHILE DRIVING. SEEMS LIKE A SAFETY CONCERN SINCE WHEN THIS HAPPENS THE FUEL GAUGE READS BLANK. THERE ARE MULTIPLE COMPLAINTS ONLINE FROM PEOPLE TALKING ABOUT THE SAME CONCERN. 1 Affected Product 2 Vehicle MAKE MODEL YEAR HONDA HR-V 2019 More

There Customer Services Is So Outstanding It’s Unbelievable!!! There shuttle Service Is Great ! I Kilt Two Birds With One Stone lol ! I recommend them to the fullest Unbelievable!!! There shuttle Service Is Great ! I Kilt Two Birds With One Stone lol ! I recommend them to the fullest More

Is just ok service, just ok? Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Brought my car here today for a recall service and a warranty service. Ten days have elapsed between me coming into the dealership and my appointment. Despite two email confirmations of my service appointment, a service advisor (Carla) said it was my responsibility to check before arrival that the parts had come in. Really? Then she (Carla) told me I didn’t have a confirmed appointment because my service advisor was not here that day. She never even checked to see if my parts had come in. They had. She refused to help me and pushed me off on to another service advisor who could not find any of my paperwork from “my” service advisor. Then he tried to explain that this was my fault for not communinicating with “my” service advisor about scheduling service on his day off, but they would “try to work me in”. Eight hours later I was told that my car was ready. Really? They were supposed to wash it, but it looked like they only threw a bucket of dirt water on it. I asked the service advisor to have it washed again and he said, it was ok, and that’s as good as it gets. Really? A one year old Accord covered in dirt-water was as good as it gets? He told me there was nobody to wash it and that I would have to wait (over an hour now) to have it washed. I hope it is better than, “ok”. I hope my recall and warranty service are better than “ok”. Sad that today at Sam Boswell “ok” seems to be good enough. I have been purchasing Honda’s here for almost 30 years and this piss-poor service is definitely NOT ok! I guess I will have to take my business elsewhere, because when I expressed my displeasure all the could say, was “ok”. Really? More

Odyssey experience follow-up On August 5, 2015 our 2015 Honda Odyssey miraculously survived a potential accident on Ross Clark Circle in Dothan, AL. The details of that near miss On August 5, 2015 our 2015 Honda Odyssey miraculously survived a potential accident on Ross Clark Circle in Dothan, AL. The details of that near miss were submitted yesterday. During a visit with the service department, an alignment checkup was recommended based upon the abrupt maneuvering and sliding that occurred. The alignment was checked and corrections were necessary. We thank Josh Beene and Isaac Helvin for there timely and professional assistance. Harriet Honda is fully operational again. More

I have been using a different dealership for my service. until last month when that dealership could not work me in for an oil change.upon calling Sam boswell Honda service department I was told to come in until last month when that dealership could not work me in for an oil change.upon calling Sam boswell Honda service department I was told to come in and they would do my oil change that day....best change I have ever made!!!! Carrie Williams and Matthew Gasko are the best employees at any service department that I have visited. They are professional and courtious. Every thing they did that day was with friendleyness and not only did I get great service, they also washed my CRV. Believe me I will keep using there service department. More

I just left the dealership for having a part put on my car and was helped by Carrie Williamson, who kept a smile.on her face throughout my visit and went above and beyond great customer service to help me car and was helped by Carrie Williamson, who kept a smile.on her face throughout my visit and went above and beyond great customer service to help me with my car. She is an asset to Sam Boswell completely ensuring my customer satisfaction was met and exceeded, something of which presently is hard to find.anywhere. She should.definitely be acknowledged for her wonderful.customer service skills. Thank you so much Carrie I will recommend Sam Boswell to my friends and return myself. More