Salt Lake Valley Chevrolet - Service Center

Made an appt for oil change a week in advance. My vehicle yes not a Chevy and I specifically asked to make sure they had the oil filter in stock as I have experienced this problem with this dealer My vehicle yes not a Chevy and I specifically asked to make sure they had the oil filter in stock as I have experienced this problem with this dealership before. I was told it was on order and would be here the next day. I've been waiting 2.5 hours and was just told they had to order the filter and it just arrived. 3 hours for an oil change is unacceptable. Will not be a return customer. More

The reception employees were quick to respond to my service needs and kept in touch the entire time I was waiting. I stepped away to grab a bite close by the service center and received frequent messag service needs and kept in touch the entire time I was waiting. I stepped away to grab a bite close by the service center and received frequent messages updating me and asking if I had any questions or concerns. I would recommend their help to anyone looking for great service. More

Recently, I had to take my 2020 Chevrolet Malibu in because the check engine light came on. I didn’t think they could get it fixed so quick but they did an excellent job it’s fixed so I’m back up and r because the check engine light came on. I didn’t think they could get it fixed so quick but they did an excellent job it’s fixed so I’m back up and running again and I really do appreciate the great job that the team in the shop has always done. salt lake Valley Chevrolet does a great job every time I bring my car in for service or whatever I need to have done to my vehicle. I miss Gus Paulos Chevrolet, but Salt Lake Valley Chevrolet is living up the name that Gus Paulos started. I bought my 2020 Malibu from Salt Lake Valley Chevrolet. Because they are a name you can trust. More

I made an appointment 2 weeks in advance for my Blazer's first oil change and tire rotation, because we were travelling through Salt Lake. We arrived for our appointment at 1:30 pm, and asked for the shutt first oil change and tire rotation, because we were travelling through Salt Lake. We arrived for our appointment at 1:30 pm, and asked for the shuttle because we had waited to have lunch until we got there. Plan was to grab lunch while the Blazer was being serviced to save time to get back on the road to WY. The service advisor checked me in, and said the shuttle would be 10-20 minutes, and he would come get us in the waiting area. We went to the waiting area, and waited for an hour and 45 minutes, no shuttle driver ever showed up. The service advisor came to give us the paperwork and said we were ready to go, we said something about the shuttle driver, and he said "Oh, I don't know where he is, he's not answering my calls" Well, that doesn't sound like a reason to be concerned. With an appointment, almost 2 hours waiting on an oil change is unacceptable. After we left, I was looking at the receipt, which noted that the tires were not rotated because they couldn't find the wheel lock. No one asked about,or called me since we sat in the waiting room the entire time. The wheel lock was in the glove box, so they didn't look or care to find it. Not to mention, its a CHEVY dealership, they don't have wheel locks for their own vehicles? Since it was the complimentary oil change and tire rotation, they are charging Chevy for the service visit, which seems fraudulent to me, since the service was not performed completely. When I tried to complete their survey, it wouldn't accept my one-star rating and told me the survey wasn't valid anymore. How convenient. Guess that keeps the reviews up if you don't accept the true reviews. This dealership needs to hire more people or book less appointments to actually give service to customers. Very poor representation for Chevrolet, who I am going to contact as well. More

I had to bring my vehicle here because the dealership where I bought my GMC messed everything up. Tim was awesome to work with and I really appreciate the work they did to get my engine fixed. where I bought my GMC messed everything up. Tim was awesome to work with and I really appreciate the work they did to get my engine fixed. More

I had a great experience with the service department, especially with Tim who addressed the issues that were caused by the other dealership that totally messed up my trucks engine. especially with Tim who addressed the issues that were caused by the other dealership that totally messed up my trucks engine. More