Bill Crispin Chevrolet Inc. - Service Center

Fantastic Service Ive always had a great experience with Bill Crispin. Very professional and they treat me right. I bought my 2013 Camaro from Bill Crispin and they Ive always had a great experience with Bill Crispin. Very professional and they treat me right. I bought my 2013 Camaro from Bill Crispin and they always took care of me. I unfortunately had a accident and the car was totaled. When I was in the market for a 2016, Bill Crispin did not have any in stock so being the impatient person I am, Victory Chevrolet In Milan had 2 in stock. So Just drove to take a "look" and ended up driving away with a black 2SS. All was pretty good, no complaints till at about 22,000 miles I developed a shake. Kinda like driving over the ruble strips on the road, just no sound. And My car when taking off felt like it was missing/ starving for fuel. very noticeable issues. sometimes so bad, wife did not like to take it anywhere. So I took it to Victory. I wanted to take someone for a test drive but I guess the whole place was on lunch. I explained my problem and I'm thinking from the start and the next phone call with Victory, wasn't going well. The service writer was kinda rude. So after a week, I was called and told that this is all "NORMAL"...A week??. I kindly told him I spent $50K on a car and these issues are not "NORMAL". I mean would you spend 50K on a car and 20000 miles later have a issue that felt like the engine was missing , or riding on rumble strips when in cruise? I always have to accelerate, or decelerate to make the vibration go away. Clearly they didn't test drive it right, or just ran it hard... I had explained that I had read on line that other dealerships were seeing this same problem and the trans had to be flushed. He told me they don't read the forums and that GM reps told them that this was a normal issue. So in the end , Victory cared less about fixing my problem. They got what they wanted, just sold me a car.. So I picked up my car from Victory, and drove straight over to Bill Crispin's. I explained to Shelly (hope that's spelled right) of what my issue was, and if they couldn't duplicate it, please call me, Id pay out of pocket to take a mechanic for a ride. I know time is money. My appointment was on Friday morning, so I dropped it off Thursday afternoon. They took it in Friday and that day I got a call (wow 1 day) . Their mechanic hooked the laptop up, and test drove and wala, there is a problem. There is a service bulletin for this issue (I guess Victory don't read the service bulletins either?) And the trans has to be flushed out, and once done, I drive 200 miles, and if issue persist, the next step will be taken. I picked my car up on Tuesday and I am doing the test runs. So I am very happy on how Bill Crispin took care of me, ill never go anywhere else to buy a GM car, or have my car worked on, and Id recommend anyone reading this, even if you have to drive a few extra miles (or even a lot!), and you want to be taken care of after you buy a car and not just before. Go to Bill Crispin's, buy your vehicle here, and never worry that your issue wont be handled the way mine was using anyone else. Thank you guys! More

Excellent personal service Our family has been a customer at Bill Crispin Chevrolet for over 10 years now. The personalized customer service is what keeps us going back. Every s Our family has been a customer at Bill Crispin Chevrolet for over 10 years now. The personalized customer service is what keeps us going back. Every staff member is courteous and respectful. They take extra care to make sure our vehicles are well maintained. We could not be happier with the service from Debbie and her staff. More

Excellent customer service I can't say enough great things about this dealership. Shelly helped with my service to my Impala. She is very efficient and friendly. I got a new I can't say enough great things about this dealership. Shelly helped with my service to my Impala. She is very efficient and friendly. I got a new rental while they worked on my vehicle. It was even done early. My husband and I will only buy and service with this dealership because of the people; fantastic!! I believe the salesman we bought from, Jim Hilton, and the service people, both have our best interests in mind. You have a customer for life! More

Cispin Chevrolet top service in my neighborhood. The Dealership was THE BEST for the purchase of my Silverado. They understood what I needed and were able to put together the purchase with my needs/r The Dealership was THE BEST for the purchase of my Silverado. They understood what I needed and were able to put together the purchase with my needs/restrictions at the top of the transaction. Routine service and maintenance has been an EXCELLENT experience. Matt understands that I need to wait for my vehicle rather than drop it off, and makes the process as rapid as possible while being thorough and with a full explanation of what was done and what will be due and when. Having visited other local dealerships I can't say enough about the qualities that set this dealership apart from the others and make it shine! More

I went in for an oil change and came out with a new Equnoix Debbie Crispin, Shirley Cofield, and Randy Carpenter made me a deal that I couldn't resist. I am so grateful and definitely will tell everyone to buy Debbie Crispin, Shirley Cofield, and Randy Carpenter made me a deal that I couldn't resist. I am so grateful and definitely will tell everyone to buy a car from Bill Crispin. I went in for an oil change, Shirley offered me a deal on leasing and I want to say thank you More

Clean, Courteous and Trustworthy Have had my car serviced by Crispin Chevrolet and have had nothing but a great experience. John helped with a problem every step of the way and neve Have had my car serviced by Crispin Chevrolet and have had nothing but a great experience. John helped with a problem every step of the way and never left a question unanswered. I highly recommend Crispin Chevrolet for every aspect of your vehicle experience. Starting with the purchase, general service and any other car issue. Thank you Crispin Chevrolet for making the entire car experience an easy and pleasant one! More

Excellent Service Department I had an appointment scheduled for a Front End Alignment and a Fuel System Injection Cleaning on my 2006 Chevy Equinox. Everything was done to my sati I had an appointment scheduled for a Front End Alignment and a Fuel System Injection Cleaning on my 2006 Chevy Equinox. Everything was done to my satisfaction and also done in a timely manner. After my appointment, I test drove a Chevy Trax LTZ. What a nice vehicle! I will buy another Chevy vehicle in the future!! More

A personal recall repair experience with Crispin Chevrolet I received three recall notices on my Chevy Malibu beginning in June. I started placing calls to Crispin about scheduling the repair work then and f I received three recall notices on my Chevy Malibu beginning in June. I started placing calls to Crispin about scheduling the repair work then and first talked with Dominique (sp) who politely explained that they weren't able to get the parts and would call me when they did. This continued on thru the summer months and during this period of time, I also talked to Kim and Eric and found all three staff members to be extremely courteous and understanding of my problem, but unable to help. My phone calls were promptly returned. Repairs of two of the recalls were made last week. In actual scheduling, I dealt with Eric who was very efficient, and I found all three staff members to be extremely courteous, resourceful and helpful to me. I strongly feel that I received excellent staff quality of personal attention and service from Crispin in this difficult situation. Constance Strait More

Pontiac Vibe Recall We called Lafontaine in Dexter about our Vibe recall and they said they couldn't do it because they didn't have the special tool needed for the fix. We called Lafontaine in Dexter about our Vibe recall and they said they couldn't do it because they didn't have the special tool needed for the fix. We got in touch with Bill Crispin Chevrolet and Eric told us to bring it in. It was done later that day. Thank you, Eric and Bill Crispin Chevrolet. More

I always thought that car dealerships were impersonal and expensive, but the service consultant (Randy) went above and beyond what was asked, AND I received a great deal on the services provided! I will defi expensive, but the service consultant (Randy) went above and beyond what was asked, AND I received a great deal on the services provided! I will definitely return in the future. More