Salinas Valley Ford - Service Center

$230. 00 for an oil change and new wiper blades. I will not be returning. 00 for an oil change and new wiper blades. I will not be returning. More

My 2022 Ford F-150 was subject to two Ford recalls, a defective wiper motor that could fail at any time and result in a crash, and a problem with the parking lamps on the truck. Salinas Valley Ford where defective wiper motor that could fail at any time and result in a crash, and a problem with the parking lamps on the truck. Salinas Valley Ford where I purchased the truck refused to even order the replacement wiper motor, telling me that contrary to the Ford recall notice from February 2023, they would not replace the motor until it actually failed. Fortunately I have Cypress Coast Ford in my area and they ordered the replacement wiper motor and let me know when it arrived so I could schedule a service appointment. When I arrived I was helped by Ricardo Rodriguez who was aware of the recalls for my truck and quickly processed the repairs. I picked my truck up the following day and the wiper motor was replaced and the needed work for the parking lamp recall was done and they had my truck detailed - it was cleaner than when I picked it up new from Salinas Valley Ford. This was the second time where having had no success with Salinas Valley Ford I was able to go to Cypress Coast Ford and get the needed warranty and recall work performed. Cypress Coast Ford is a lot further from my home but in the future I will be going there for everything needed for my truck. More

Loyal Ford owner for 30 years. That adds up to $200 for my broken F150 on trade in for a $37,500 truck. Joke right? Not. That adds up to $200 for my broken F150 on trade in for a $37,500 truck. Joke right? Not. More

Will NEVER go here again I will never buy parts or a vehicle from this dealership EVER due to the three bad experiences I have had with the service department. Exceedingly poo I will never buy parts or a vehicle from this dealership EVER due to the three bad experiences I have had with the service department. Exceedingly poor workmanship, exceedingly poor problem resolution, and a don't care attitude. They did not complete work requested on one visit, on another visit they preformed work that they "assumed" I requested, even though I had given them written instructions and they did not call to verify. They assumed I wanted work that I did not request and I assumed I was dealing with professional, intelligent people, so much for assumptions. NEVER AGAIN! More

Owner of Salinas Collision Repair The owner(s) of this dealership owns Salinas Collision Repair down the street in the Salinas Auto Center. My car was towed to SCR because I had no op The owner(s) of this dealership owns Salinas Collision Repair down the street in the Salinas Auto Center. My car was towed to SCR because I had no options. Salinas Collision Repair went from giving me a $4000 estimate to $6800 in total. Then when I returned to shop with my A/C broken, they refused to repair it until they received money from my insurance to pay additional cost. The A/C unit is located behind the damaged fender they were suppose to repair. They are holding my vehicle hostage (bumper and parts removed) So I cannot even get it back. This is negligence. They do not answer emails and calls go to voice mails. They are closed on weekend, and refused to help me on my last attempt (Friday afternoon) My car has been there since Tuesday am. This should be illegal. More

Outstanding Service Department Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in Well first of all i don't speak English, but a friendly young girl that works in the service department asked my wife if she needed help. We came in because my car had a clutch recall. This young guy by the name of Anthony Andersen helped me. my wife needed loaner Vehicle he offered to give her one while they worked on her fiesta, to me that speaks on its own. Someone going out of there way to help a customer. Excellent service would definitely recommend it More

VERY NICE DEALERSHIP. COMPLETELY SATISFIED. More