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Salerno Duane Ford - Service Center

Summit, NJ

4.7
144 Reviews
Call Service Center (908) 277-6780

144 Reviews of Salerno Duane Ford - Service Center

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May 15, 2024

I am new to Ford and new to Salerno-Duane. This was my first experience and Carrier was AMAZING. Friendly, helpful, great communicator. This is now my go-to dealership. More

by Matt K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 21, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5-star review! We are delighted that our team was able to exceed your expectations and make purchasing your new car a pleasant experience. Your satisfaction is our greatest reward and we are here for you every step of your automotive journey. We look forward to working with you again and we hope you enjoy the new vehicle!

May 13, 2024

Nice, clean, friendly, helpful. Should have better entertainment in waiting area. Otherwise, a positive experience More

by 24robf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 14, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 4-star review. We’re glad to hear that you're happy with your service. We're looking forward to serving you again!

May 07, 2024

Everyone is friendly and helpful and the car was done in great time. They go the extra mile. Thanks to Heather too! More

by prince6a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Salerno Duane Ford responded

Thank you for sharing your feedback and for taking the time to leave us a five-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

May 02, 2024

Very good service , Heather does a great job. Have the car serviced there every time. More

by panoslt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5-star review. We appreciate your continued business and we look forward to the opportunity to serve you, or any friends and family you might refer, in the future.

May 01, 2024

Carrie and the team were great. I was kept well informed throughout the entire transmission replacement process. More

by WYuk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2024 -

Salerno Duane Ford responded

Thank you for your feedback and 5-star review! We appreciate your business and you taking the time to share your experience. We look forward to working with you again in the future!

April 16, 2024

Excellent, friendly service. They ordered the missing part and did the repair promptly. They even got an exemption for my warranty coverage. More

by AARON
Recommend Dealer
Yes
Employees Worked With
Chris Laurent
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for sharing your experience and for the 5- star review Aaron. It means a lot to the whole team, and we’d love to have you back very soon.

April 10, 2024

Had an unfortunate warranty issue with my new xx, but Salerno Duane quickly diagnosed the issue and had me back on the road the next day. Can't say enough about the service department!!!!! It is the only More

by KATE.LINDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Salerno Duane Ford responded

Thank you for the feedback and for the 5- star review Kate. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

April 01, 2024

Heather has always been helpful and friendly. Of not for her I probably wouldn't have come back after Salerno put an aftermarket part in my vehicle and charge me for OEM. More

by bobpresti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2024 -

Salerno Duane Ford responded

We really appreciate you taking the time to leave us your 5-star review Bob. It means a lot to the whole team, and we’d love to have you back very soon.

April 01, 2024

Sales Dept good Service is a disaster, my truck has been in there 4 times every time the issues have not been corrected. No Loaners and they take days to even get the truck in the shop. Can not even be re More

by jason@integratedtechsolutions
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2024 -

Salerno Duane Ford responded

We are very sorry to hear about the issues you're experiencing with your vehicle. We pride ourselves on providing our customers with truly great products that are built to last, and it's concerning to read this feedback. We would appreciate the opportunity to speak with you directly to better understand your situation and see what more we can do to help. If you're available to talk, please reach out to management at your earliest convenience.

March 21, 2024

Very good service, Special Thanks to Heather & Lou! Hope You guys Liked the Donuts. Filler More

by renald1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2024 -

Salerno Duane Ford responded

Thank you for the 5 star review and the donuts! We appreciate your business and the recommendation.

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