Salerno Duane Ford - Service Center

It was a very pleasant experience. Everyone helped resolving my car problem. I would recommend this service center to other ford owners Everyone helped resolving my car problem. I would recommend this service center to other ford owners More

)n FRIDAY AUG. 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to g 16, 2024 I could not start my car due to an ignition key problem. Not only was Heather Nicastro courteous & polite but she efficiently proceeded to get me the help I needed. She is a credit to your Dealership More

Amazing service. This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the fu This was my first time choosing Salerno after several poor experiences at other dealerships. I have no complaints and will be using Salerno in the future! More

Very poor communication and unfriendly staff. Purposely ignore phone calls when you’re inquiring about vehicle. Purposely ignore phone calls when you’re inquiring about vehicle. More

SD Ford service does not answer their phones. If a call goes to voice mail, the call is not returned. My service involved two recalls, so there was NO charge. Look a few questions down. Y If a call goes to voice mail, the call is not returned. My service involved two recalls, so there was NO charge. Look a few questions down. You don't provide a 'not applicable' choice. Just an example of their not putting themselves in your customer's shoes. More

Great service, work was done very fast. They explained things clearly. Would go there again They explained things clearly. Would go there again More

Carrie is wonderful. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. Pleasant to deal with, flexible, works all the angles to get you in and out as fast as possible. Managing expectations about delays, arranging rides. She is a fantastic front face for the organization. More

Carrie was professional and awesome in her ability to make our situation work in the most seemless way possible make our situation work in the most seemless way possible More

Keith always explains whatever repairs need to be done and what are just things to watch. Excellent service and communication. and what are just things to watch. Excellent service and communication. More

The team did a great job finding my issue and making sure it was fixed. it was fixed. More