Salerno Duane Ford - Service Center

I brought a Jeep Liberty 2012 in for heater problems. I was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system was quoted $2000 for the repairs. Terrence the Service Advisor said they need to replace the heater coils, change the thermostat and flush the system. When I asked him if there is a less expensive alternative Terrence suggested to change the thermostat and flush the system for $500. I agreed to do that. Upon picking up the car (and up to today, three weeks later) the car’s heater still does not work. Cold air comes in when I request hot air. I called Terrence back and asked them why they changed the thermostat and flushed the system, charging me $500 when the heating still does not work. He said he had to speak to his boss and did not have an explanation. Whats more he said the technicians could never be sure whats wrong. This is perplexing to say the least because I expect the folks at this dealership to be professionals and to know how to diagnose a problem. The diagnostic itself was $150 so for that kind of money I expect the mechanics to know their stuff. I feel like I was robbed of $500. I recently leased a new Grand Cherokee from this dealership but I will never go back there either to lease or to repair a Jeep vehicle. I am very disappointed with the service provided. More

No calls back Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my pr Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my problem. More

Bad Experience While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and didn't seem to care who was in the waiting room. She gave me the run around and had to wait hours for my car. I've been using Salerno Duane for years and know most of the service staff and they are great. Disappointed this time. More

Great overall experience Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeab Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeable. I would not hesitate to recommend to anyone. More

Keep Maddness After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and he was able to secure me a parking spot. I was told by the Jeep service department that it would take a week for my vehicle to be even looked at, my car had issues with water coming in and I was fearing the possibility of mold growing in my vehicle and the damage it would cause. I took it upon myself to drive to the dealership and see if I can attempt to get someone to help me. Anthony was my angel sent from God not only did he help me secure parking but he also took my car in and fixed the issue before the end of business day. More

Service repair I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not working correctly. First visit they claimed they updated software and fixed it. They did not. Second visit I was told it was both of my key fobs that went bad. Both at same time on same day went bad? Was told that they were reprogramming new fobs for me. Was handed old fobs because they don't have new ones in stock. Going for third visit to try to fix. Was lied to each time about the repair that wasn't done. Service director Ray Gambino told me to ask for him on visit. He was never there during my two hour wait. More