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Salerno Duane Ford - Service Center

Summit, NJ

4.8
145 Reviews

145 Reviews of Salerno Duane Ford - Service Center

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May 10, 2023

Very easy process to get service for my vehicle. The online scheduling calendar was easy and flawless; I showed up at the agreed-upon time and they took my car immediately. Did the service while I w More

by SteveW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Caliguari
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2023 -

Salerno Duane Ford responded

So happy to hear that we were able to make your service experience such a good one! Appreciate all of that great feedback! Thank you for taking the time to review us. :)

May 02, 2023

The staff at Salerno Duane are very professional and attentive to their customers. I have never had any complaints and the service has been quick. The staff have always made sure I understood everythi More

by Rivera Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 23, 2023

Great service, very polite and always willing to help. Schedule maintenance is easy to set up. More

by Jams Perez
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sosunov
March 23, 2023

Salerno is always ready to help and they are very professional and courteous i have been going there for years keep up the good work More

by STEVEWYRWA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Baccaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Sosunov
February 28, 2023

I don't do this but you won't leave me alone untill i right something so theres your 15 words More

by PAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2023

Recall service was not done at 5pm although I drop off the car at 8:45am More

by NICOLASMEILHAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Feb 27, 2023 -

Salerno Duane Ford responded

Very sorry to see you were not happy with your experience. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

February 10, 2023

I have been trying to get my heat fixed for 1 years and it still isn’t after a number of time being at the dealer and a lot of money. More

by dj20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Nicastro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Samantha Hanlein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Carrie Howard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2023 -

Salerno Duane Ford responded

Sincerest apologies that you left our service center feeling that way. We value our customers and their trust in us is very important to me. Please feel free to reach out to me to discuss further if needed. I would be happy to discuss the situation and any services to your vehicle. Thank you so much for your business and your time. Rich Hoffman, Service Director, Service Director, Ext: 3112

January 31, 2023

E b we Ryan you bb s y j v h n r h u g More

by GETBY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2023

We had a wonderful experience with Salerno Duane Ford Service Dept. Carrie was super knowledgeable and an absolute pleasure to deal with. We had a horrific experience with Liccardi Ford/Lincoln Service More

by TandD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 27, 2023

Heather was extremely helpful and accommodating. Truck was repaired in a reasonable amount of time. More

by Michael.pate.cefm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Nicastro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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