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Salerno Duane Chrysler Jeep - Service Center
Summit, NJ
429 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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429 Reviews of Salerno Duane Chrysler Jeep - Service Center
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February 26, 2019
Much better The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loan The service manager Curtis and staff are very nice, but I cannot understand how I scheduled service in advance by 3 weeks and confirmed to have a loaner car, and I am being told that there are no available loaner cars. I’ve been sitting here for over two hours and no loaner car. Don’t promise people loaner cars, especially those who had to take some time off work. I DO NOT RECCOMEND Salerno Duane to anyone. Terrible. Update: Curtis and Bob went out of their way to get me a loaner car and I very much appreciate it. More
by apd123
Employees Worked With
Curtis Thomas, Bob Grilli , Kristina Parrillo
February 16, 2019
Basic maintenance/service, EXCELLENT experience. This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed This was my first time ever using the Salerno Duane - Summit service department (any Jeep service department for that matter) and I was VERY impressed overall. I had a small situation (my own delay/procrastination, not my Wrangler's or Jeep's fault) and needed some last minute help from the service department and they'd delivered 100% in a very courteous and timely manner. The staff is excellent and knowledgeable and all of my needs were met. Highly recommended. Thank you. :-) More
by LS1LT1
Employees Worked With
Kristina Parillo
February 08, 2019
Great Service Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt ver Came in to check out a 2019 Durango GT in red and fell in love instantly. Rafael Rios was very helpful, the process was so quick and easy. We felt very welcomed and had all are needs met. He answered all our questions and concern. Best experience at a dealship ever. Needless to say we walked out as 2 very happy customers with our new vehicle. More
by Norberto29
Employees Worked With
Michael Bendar
January 27, 2019
Customer service The woman who answered the main number went above and beyond. I needed a dipstick for my older car. She said they didn’t have one in stock, but she to The woman who answered the main number went above and beyond. I needed a dipstick for my older car. She said they didn’t have one in stock, but she took a minute to check—and found a Chrysler dealer that did have one. She saved my Saturday! More
by Thank you!
Employees Worked With
Did not get a name
January 02, 2019
3 weeks for a service appointment + stupid You'll wait at least 2 - 3 weeks for a service appointment...drop off your car the day before to ensure they get on it early...communicate with them w You'll wait at least 2 - 3 weeks for a service appointment...drop off your car the day before to ensure they get on it early...communicate with them when they text you and then tell you they haven't touched it when you get there at 3:30pm to pick it up. Too much stupidity and incompetence for my taste. I will not buy another car from them because of their service. More
by Salerno Duane Service Stinks!
Employees Worked With
Kristina Parillo
August 18, 2017
Body shop Made an appointment with Anthony to come in on my lunch break from work get there and he's not there and no where to be found never going back very un Made an appointment with Anthony to come in on my lunch break from work get there and he's not there and no where to be found never going back very unprofessional More
by David and Donna
Employees Worked With
Anthony Valderrama
July 17, 2017
Body Shop Went to the body shop 2 times to get estimate On my Jeep no one there they tell me in the dealership that there's a secretary and a manager down th Went to the body shop 2 times to get estimate On my Jeep no one there they tell me in the dealership that there's a secretary and a manager down there and I only found 2 workers there working don't go there if you want service you won't find help More
by Carlos
Employees Worked With
Anthony Valderrama
April 21, 2017
No quality control on workmanship I took my 2015 Explorer back since the paint on hood was blistering. Just like it has done on the recalled 2012 n 2013. Marcus Rivera was great b4 h I took my 2015 Explorer back since the paint on hood was blistering. Just like it has done on the recalled 2012 n 2013. Marcus Rivera was great b4 he left and Liz was helpful. But when I came back one the third day, not sure how you can strip a hood treat prime and paint and cure in that time frame. But I am not a body shop guy. When I picked it up there was still a spot. Anthony claimed it was dirt and would buff out in 5 minutes. The next day I get a call that he had to repaint the hood. Must of been a big piece of dirt. Go back again to pick up and yes there are still issues. Drip marks along front edge. Still waiting for the car. Maybe if they would do it right the first time I would have something positive to write. I will never buy another car from them and once out of warranty they will not have to worry about seeing me. Every repair takes several visits to get correct. Even oil changes. Still waiting on call from GM. More
by JMac
Employees Worked With
Ray Gambino, Anthony Valderrama
February 24, 2017
Auto body shop I would like to thank Anthony the supervisor for the auto body shop for his over the top customer service. I had no worries while my car was being rep I would like to thank Anthony the supervisor for the auto body shop for his over the top customer service. I had no worries while my car was being repaired. Thank you Anthony More
by Ladyjane55
Employees Worked With
Anthony Valderrama
