Salerno Duane Chrysler Jeep - Service Center

RUN from this place ! !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !!! Worst of all, they don't know how to tell the truth. That is the only thing that they seem to be good at, lying. WORST experience ever !!! Additionally, the manager "Allie" is an arrogant jerk who has a smart mouth. It's no wonder he was walking around with a neck brace on, it's because he probably ticked off the wrong customer. Also, if you happen to have a third party warranty, you might as well not consider this place at all because you will be treated worse than a regular customer. I wish I could give a separate rating for the tech who actually did the work because he did a good job but unfortunately that's not possible and he get's lumped in with these other incompetent, lying, obnoxious and deceiving people. RUN, RUN fast and far from this inferior, abominable service department !!! More

Service advisors never call you with updates. Service manager,Allie, did not seem to know how to manage Service manager,Allie, did not seem to know how to manage More

I drive 30 mins to get my 2019 Ram 1500 because of Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the problems I was experiencing wasn’t resolved. The rep Caitlyn said that she would call my third party warranty company for to see if the work was covered and I never received a call back. Asked her if it was easier for me to call and she declined. I want to continue to service my vehicle, but customer service is important. More

They seem to understand my extended warranty and welcome to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away More

Service was not great. There was limited communication from service representatives. When I asked for follow-up info so I could get a second opinion on pricing, they didn’t There was limited communication from service representatives. When I asked for follow-up info so I could get a second opinion on pricing, they didn’t even bother to assist. Kept saying they would send me info but never did. You can tell they only treat you well if they know they can rip you off by having you spend an excessive amount of money on repairs. Wish there was more transparency regarding repair work and pricing. As a customer, I don’t mind paying a little more for better service and quality. More

The people here are real. Intelligent and straightforward. And compassionate. There was a miscommunication in my service and they immediately made it right. Intelligent and straightforward. And compassionate. There was a miscommunication in my service and they immediately made it right. More