Salerno Duane Chrysler Jeep - Service Center

Service was quick and efficient! Very accommodating and understanding! The staff was able to schedule me in very promptly and I received my car back in less than a week. I am definit Very accommodating and understanding! The staff was able to schedule me in very promptly and I received my car back in less than a week. I am definitely going back to have my car serviced and maintained at the Salerno dealership in Summit, New Jersey. More

I love dropping my vehicles with the Salerno-Duane service team. I am trust them to check for any safely issues and address any of my concerns. They are a very pleasant 7:00 morning crew. Thank you service team. I am trust them to check for any safely issues and address any of my concerns. They are a very pleasant 7:00 morning crew. Thank you More

everone hear passes the buck instead of handling the customers issue still waiting to hear about the power steering gear from customer care customers issue still waiting to hear about the power steering gear from customer care More

You will get a my detailed review in due time, I have contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and contacted Pissed Consumer, the Better Business Bureau and also MOPAR corporate line. What most of you did and treated this BROWN guy was horrible and very unprofessional, starting with the front rep Kaitlin ( whom when I was ready to pay shuffles herself to the back with my invoice at hand as to which I heard her say “ is he gonna be able to afford it?!” And a reply “we will see” - to the front lead / manager and ending with the sitting duck partner to whom I have left a message to which this associate has ignored. You do not represent MOPAR nor the Jeep Brand and it’s professional legacy in any way at all. If you want to continue this thread , please acknowledge your unprofessionalism and if you have family working there than I can see how quality has affected it because of nepotism. Also, it would be nice if you train your reps to make sure they notate when a customer calls specially when I am bringing $$$ 700 dollars to your hands with service and parts request. I called in regards to this over a month and instead I got utter disarray of professionalism or lack of. In conclusion: when a customer asks for a discount because YOU dropped the ball, please don’t ignore and pass it on. Sincerely Mr. Lopez. More

Several events since 2016 acquiring cars in this Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer p Several events since 2016 acquiring cars in this efficient and successful dealership and the dark side of the pessimistic desire to solve customer problems has this service department, frustrating and fatal service. More