Salem Ford

Love Salem Ford!! We have always bought our trucks here. We always deal with Matt Pina. He is so knowledgeable and easy to deal with. A fun buying experience with him. We feel we get a fair shake here and We always deal with Matt Pina. He is so knowledgeable and easy to deal with. A fun buying experience with him. We feel we get a fair shake here and wouldn't even think of shopping elsewhere. Go see Matt...you'll love him!! Chris and Chris Methuen.MA... More

I was greeted immediately when I came in for a scheduled appointment. Updates were provided, as well as, delicious cookies in the waiting room. Fast and friendly service! appointment. Updates were provided, as well as, delicious cookies in the waiting room. Fast and friendly service! More

Very easy buying experience Dealing with salesman Josh Bowen is a very good experience. He is knowledgeable and makes the purchasing experience move smoothly. Third vehicle we h Dealing with salesman Josh Bowen is a very good experience. He is knowledgeable and makes the purchasing experience move smoothly. Third vehicle we have purchased. More

Wayne was fantastic, great steward for the service dept. I was very happy with the personal treatment I received from Wayne, he was cordial and professional. I am however disappointed that on my 30,000 mile I was very happy with the personal treatment I received from Wayne, he was cordial and professional. I am however disappointed that on my 30,000 mile check up, work was done that I don't believe needed to be done. I did agree to have my tires aligned from the 30,000 mile checklist while I had my vehicle in to address a recall. When the analysis came back AFTER the work was completed, there were 2 points that were minimally off on the alignment and I was charged in full for the alignment. I would have expected a call just to inform me of the lack of severity, or the lack of urgency in completing the alignment and allow me to address my own level of risk in choosing to go ahead with the adjustment. I understand that I signed the paperwork prior to leaving the stop and that represents my go ahead... ethically however, I do feel very strongly that Salem Ford is and should be held responsible to educate and inform prior to the completion of work that is in the "not urgent" category and empower the customer to make a purchase decision based on fact. More

Service Call Back Appt on Tuesday Oct 15th radio not sync with station. Service Dept put back to factory settings. Input my info after. Radio worked OK but told if prob Appt on Tuesday Oct 15th radio not sync with station. Service Dept put back to factory settings. Input my info after. Radio worked OK but told if problem comes back would need a new memory card. Problem came back after shutting off car. Called Service Rep (Gina) THREE times and never returned my call. Wed Oct 16th called her 2 time, never called back. Finally talked to Wayne and he agreed to have them look into a memory card on an appt to have GPS system updated on Tuesday 22nd, He could not say a card was in stock My son went there on Tuesday to look at a SUV for his daughter .They saw one but the car shook at 60 miles, so Salesperson said would have it fixed and call my son back. That never happened ...told my son don't buy there. More

Great service Perfect place to buy a Ford. Great car people that know customer service is number one. Ask for Matt Pina he is a great guy. Perfect place to buy a Ford. Great car people that know customer service is number one. Ask for Matt Pina he is a great guy. More

Dishonest dealings & poor communications The staff has very poor communication with each other. When a deal is made and paperwork is signed, it is disheartening to call to find out when you w The staff has very poor communication with each other. When a deal is made and paperwork is signed, it is disheartening to call to find out when you will be picking up your vehicle and have the salesman tell you that in order to pick up the vehicle we need to give them additional money if we want the item completed which was promised by them to fix. I felt like I was dealing with a whole business of dishonest people. Due to this fact, I informed them that our deal with them was null and void and we would not be purchasing the vehicle from them. After this, I would never recommend Salem Ford to anyone to purchase a vehicle. More

Outstanding Service Matt demonstrated to me that buying a car doesn't have to be difficult or loathsome. For starters, he greeted me before I entered the building. I'm in Matt demonstrated to me that buying a car doesn't have to be difficult or loathsome. For starters, he greeted me before I entered the building. I'm in the customer service industry and I can detect if someone is genuine or not. Therefore, I was immediately put at ease. The transaction was straight forward without any glitches. When it came to negotiating the price, I was not put off by the shannagains that exists in many dealerships. It was certainly worthwhile traveling to Salem Ford to land such OUTSTANDING SERVICE. It takes a team to WIN over a customer, and I was treated as a valued customer by ALL. Thank you Matt and Salem Ford of New Hampshire! More

Very patient, worked with our budget Dave and Frank did a fabulous job working with my husband and me in purchasing our new Ford Escape. Though we came in at 6pm and they close at 9pm, th Dave and Frank did a fabulous job working with my husband and me in purchasing our new Ford Escape. Though we came in at 6pm and they close at 9pm, they made us feel comfortable by taking their time, not rushing us into our decision, and staying within our budget. We will definitely be using Salem Ford for future cars! More

Awesome sales Very happy josh Bowen great sales man painless no pushing very happy ...service desk sucks. I bought a truck that had issues after a few days I called Very happy josh Bowen great sales man painless no pushing very happy ...service desk sucks. I bought a truck that had issues after a few days I called and they took it in rite away. After a day they told me it was gonna be a few days so they gave me a truck off there lot to drive. There service desk sucks and seems to have no communication with sales department or the customer but over all definitely would go back. More