Salem Ford

New F-150 This is our third vehicle that we have bought from Salem Ford. Our salesman Matt Pina is always courteous and never presents a "used car salesman" l This is our third vehicle that we have bought from Salem Ford. Our salesman Matt Pina is always courteous and never presents a "used car salesman" like behavior. We have walked out of other Ford Dealerships due to this behavior. Also the Finance manager and the Senior Sales managers all behave very professionally and do not push but work with us to accomplish what we want. More

Sevice manager never responded to email request First let me start out by reminding you that we have a fleet of vehicles, 6 Fords, 2 Toyota and 1 Chevy. All of our Fords except for our LCF have been First let me start out by reminding you that we have a fleet of vehicles, 6 Fords, 2 Toyota and 1 Chevy. All of our Fords except for our LCF have been purchase through this dealerships along with the Ford Premium extended warranties. I thought to myself when I left yesterday after we spoke just you how disappointed I was with the way you and the dealership handled our recent service request. You blaming others and telling me that it’s only been three weeks in with all the changes happening at the dealership really wasn’t professional. That is not my issue that is yours to be handled internally. What happened to the KEY mission statement “Provide an exceptional experience to our customers and employees” ?I drove the vehicle straight up to Boyers Truck Equipment where we had the ladder rack installed and they proceeded to tell me that a couple of the clips on the headliner where already broken when they took it down. They continued to tell me that the antenna has been stripped and could not be tightened. That’s likely the reason we got the vehicle back with a loose antenna. They replaced a foam seal and remounted the ladder rack and stopped the water leak. After being charged $200.00 by Salem Ford to have “The Water Doctor” tell us the windshield needed replacing and that not being the case. We now have broken clips for the roof liner and a stripped antenna. More

Great Service (as always) Took my Explorer in for its 45000 mile service and it came out like new. Service department went over the entire vehicle and found -- and fixed -- se Took my Explorer in for its 45000 mile service and it came out like new. Service department went over the entire vehicle and found -- and fixed -- several small problems I hadn't noticed during regular use. More

Prices are way to high I will not go back to Salem Ford, which is a shame, because the gentlemen I work with is fantastic. It’s to bad the company charges the highest prices I will not go back to Salem Ford, which is a shame, because the gentlemen I work with is fantastic. It’s to bad the company charges the highest prices I have ever paid, if you ask me he is to good for this company. More

I went in because my rear window was moving slow to a stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said stop, I figured the motor was dying. Wayne, the tech, called me saying that he had called out for a part number. When i picked up the truck, he said they greased it and it worked fine. So there was no part number? Did they even call? $130 for some grease? More

NOT GOOD Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i s Had 11:00 scheduled appointment NEVER told if I did NOT tell them I needed it ASAP they would do whenever after 3 phone calls last on at 4:30 when i said NOT to do anything I went to get car and they had started working on it. Was given the service for Free but not happy screwed up my whole day off. And lied to when I called at 2:00 was told was being worked on and would be available soon More

efficiency - ride back to work Helped fix a side mirror I negotiated with deal on purchasing a new car - the team is understandable and delivered accurate results, highly recommend Helped fix a side mirror I negotiated with deal on purchasing a new car - the team is understandable and delivered accurate results, highly recommendable team More

Great dealership. Great service dept went above and beyond for me. Very friendly environment. Kid friendly. Excellent repair. Very organized. Full inventory. Respectful. Etc etc beyond for me. Very friendly environment. Kid friendly. Excellent repair. Very organized. Full inventory. Respectful. Etc etc More

They had the vehicle I saw online and I bought it, was a good experience . Phil in the credit department was really nice and affable. good experience . Phil in the credit department was really nice and affable. More

its very nice and clean.. i like that service it good , i recomended to other people every time in my work and family .thanks for us . god blessed you foever. i like that service it good , i recomended to other people every time in my work and family .thanks for us . god blessed you foever. More