Salem Ford

This complaint is on the customer service or lack thereof that I received at Salem Ford. This is fairly long but bottom line is that I told the dealership that I wanted to purchase a vehicle and they sold i that I received at Salem Ford. This is fairly long but bottom line is that I told the dealership that I wanted to purchase a vehicle and they sold it out from under me without my knowledge. On Tuesday, July 14, 2020, we drove 4 hours from upstate New York to see a cargo van at another dealership. That wasn’t what we were looking for so we did a Google search and found a Ford Transit 250 at Salem Ford and went there. Spoke to Franklin Colon and he let us take a test drive. He was very friendly and we really liked the van. We left around 3:30pm and after talking about it, we decided to buy the van and called Franklin and told him so and we would drive back to Salem the following Tuesday to purchase the van. We asked if a deposit was required and he said no; we asked if anything else was needed and he said no and that all could be taken care of next Tuesday. He didn’t say anything about securing the deal with a signature but immediately emailed the credit application for me to fill out. On Wednesday, July 15, 2020, I emailed all the requested documentation to Franklin for him to forward to the credit department and he did not reply back confirming receipt as he said he would do. On Thursday, July 16th, I had not heard from Franklin so I called the dealership and spoke to Dave Riordan and he informed me that Franklin was off but for me to email him the application which I did. On Friday, July 17th I did not hear anything and by the time I called, they had already left the office. On Monday, July 20, 2020 I called to make sure that everything was in order because I would be driving 4 hours the next day to pick it up. Franklin was not available nor was Dave but the poor guy that answered the phone informed me that it was already sold over the weekend and the General Manager (Dan) was actively searching for a replacement but he was going to sell what he finds to us for the same price. Apparently, I was supposed to sign something committing to purchase the van but NOBODY ever said that was required. I tried to talk to Franklin but it went to voicemail. Tried to talk to Dan but it went to voicemail. I called a while later and the dealership phone rang 3 times and went to voicemail. (REALLY???? Gotta love caller ID). I called using another phone and they picked up immediately. When I asked to talk to Dan they asked who was calling and it went to voicemail. I cannot believe the lack of professionalism, communication or caring that was shown by this dealership. To not tell me that a signature was required when I committed to spending $27,000 and to then sell it to someone else and not have the decency let me know about it is beyond the pale. I will be buying a Ford Transit 250 Medium Roof 148 WB but I will NOT be buying it from Salem Ford. More

Went into Salem Ford, purchasing my first vehicle I must say I will definitely be sharing my experience with others. Excellent customer service, very knowledgeable, very organized. They definitely deserve t say I will definitely be sharing my experience with others. Excellent customer service, very knowledgeable, very organized. They definitely deserve these 5-star!!!! More

Just wanted to say thank all again to Dan and his team for the excellent customer service! Can’t say enough. They go above and beyond. for the excellent customer service! Can’t say enough. They go above and beyond. More

Dan has always taken care of me. Bought 3 cars from him and it’s always been great. Highly recommend him to anyone looking for a new or used vehicle. You won’t be disappointed. and it’s always been great. Highly recommend him to anyone looking for a new or used vehicle. You won’t be disappointed. More

Anyone looking for a new or used car I highly recommend Dan to anyone. I have purchased 3 cars from him and always leave satisfied. Dan to anyone. I have purchased 3 cars from him and always leave satisfied. More

Dan Lagrange and Josh went above and beyond getting my family into the perfect car!! We couldn’t be more happy with the custom service!! Thank you both for all your hard work!!! We’ll definitely be back i family into the perfect car!! We couldn’t be more happy with the custom service!! Thank you both for all your hard work!!! We’ll definitely be back in the future! More

Dan LaGrange helped my mom find the perfect car for her. And took such great care her! Her hooked her up with brand new suv that she absolutely loves! Thanks so much dan!!! I will be sending friends your wa And took such great care her! Her hooked her up with brand new suv that she absolutely loves! Thanks so much dan!!! I will be sending friends your way! More

Excellent service, friendly staff, went in for a 60K service and they took care of me in a timely manner, even let me come pick my vehicle up after close. Wanda was great and really helpful service and they took care of me in a timely manner, even let me come pick my vehicle up after close. Wanda was great and really helpful More

Had a great experience with Salem Ford. They had the Best price around by thousands. The whole sales transaction was completely stress free and a breeze. My Man Franklin got it done! price around by thousands. The whole sales transaction was completely stress free and a breeze. My Man Franklin got it done! More