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Salem Ford
Salem, NH
415 Reviews
At Salem Ford, our team is focused on helping you find the vehicle you want without any hassle or pressure. The sales process will be straightforward and the information provided will be accurate and shared with clarity and candor. In short, we're committed to delivering you a purchase experience that exceeds your every expectation to ensure a lifelong relationship with the Key Auto Group.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 415 reviews
February 16, 2021
Salesman was great to work with! All the staff were friendly. This is about the 5 car I have gotten from this dealership and I won't go anywhere else . They are by far the best.---Stephanie--- friendly. This is about the 5 car I have gotten from this dealership and I won't go anywhere else . They are by far the best.---Stephanie--- More
by smicklon
Employees Worked With
Alex MacKay
February 10, 2021
Always pleasant and professional. All my service appointments have been seemless and quickly processed. The staff are friendly and helpful. Wayne in Service is great to work with. appointments have been seemless and quickly processed. The staff are friendly and helpful. Wayne in Service is great to work with. More
by Brenda
Employees Worked With
Wayne
January 30, 2021
Worked on my car never did a test drive we got the car back and almost got in an accident. They were apologetic but admitted they screwed up they said I needed a break job for a noise in the rear when it back and almost got in an accident. They were apologetic but admitted they screwed up they said I needed a break job for a noise in the rear when it was the bearings they caught it but only after they went back multiple times to look the ,alignment was off Do to wrong selling to put in the machine More
by Paul
Employees Worked With
Wayne
November 24, 2020
Overall service experience went well, vehicle drop off pickup and loaner all went smoothly, all of my concerns with the vehicle were corrected in a timely manner pickup and loaner all went smoothly, all of my concerns with the vehicle were corrected in a timely manner More
by Chrislav629
Employees Worked With
Gerry
October 27, 2020
Having purchased my vehicle from salem Ford 60 broadway salem nh,,i have always had services performed there. The service department has always met my expectations and concerns. When time comes to purchase salem nh,,i have always had services performed there. The service department has always met my expectations and concerns. When time comes to purchase another vehicle i plan on purchasing there again and continue relationship. More
by Charles
Employees Worked With
Alex MacKay
October 21, 2020
I purchased 2020 Expedition on Thursday, October 15th. I was at the dealership for almost 4 hours. The first 2 hours were spent test driving the vehicle and going over its features. The salesman also demons was at the dealership for almost 4 hours. The first 2 hours were spent test driving the vehicle and going over its features. The salesman also demonstrated the self parking feature. The next 2 hours were spent waiting for the financial representative so I could sign papers. I was told there was someone ahead of me. When they finally left, I was told it would be just a few minutes more. Then I saw a woman and child come of the office and was told, that’s his mom. Why was he visiting with his mom knowing I was waiting? At 8:15pm when I was ready to go, he comes out and tells me the system was down and could I come back in the morning to sign everything. Why didn’t that get suggested in the first place? It would have saved me 2 hours. I went back at 10am Friday morning to sign all of the paperwork. As I started to review before signing I realized the wrong city, state and zip code was on every document. They had a copy of my license with the correct address. But apparently it wasn’t checked. More time spent waiting for the document and forms to be reprinted. Now, on Thursday night I was told that having the dealership run to the registry would take about a week. When I called to check on the status I was told that they didn’t know when the registration would be ready. I asked the sales manager why I was lied to about the timing? He didn’t have an answer. I was excited about picking up my new vehicle this week, but now I really don’t know when I will be able to pick it up. More
by denise2809
Employees Worked With
Mike Saltman and Kyle, Alex MacKay
September 23, 2020
Will never deal with this place ever again. They prove Will never deal with this place ever again. They prove the stereotype correct. Never go to the dealership for service. just don’t bother go anywhere Will never deal with this place ever again. They prove the stereotype correct. Never go to the dealership for service. just don’t bother go anywhere else. More
by Shane
Employees Worked With
Some lady
August 07, 2020
Get a spare key and have it programmed Called in advance so that i make sure they had the key .Key was cut and programmed really fast, the dealership is clean and spacious , and very friend Called in advance so that i make sure they had the key .Key was cut and programmed really fast, the dealership is clean and spacious , and very friendly personnel . More
by hmutindwa
Employees Worked With
wanda,scott peterson
