Salem Chrysler Dodge Jeep Ram

Lack of communication between service advisor and mechanic My communication for this repair was with Julie. Took Jeep Liberty to this dealership because all doors locked, windows wouldn't work, speedometer, li My communication for this repair was with Julie. Took Jeep Liberty to this dealership because all doors locked, windows wouldn't work, speedometer, lights, back hatch (window) was not closing due to locking mechanism not unlocking. They replaced the bcm. When I went to pay I checked everything it was there for just to find the only working door out of 4 was the drivers door which I was able to unlock and lock manually before it was taken there. When I talked to Julie on the phone she told me the doors could be locked and unlocked manually which was not the case. I told Julie this was not acceptable that I needed the other doors to open. In my opinion this was a safety hazard not to mention an inconvenience only having one door. She said she would call me back after checking with the mechanic. She called me later in the afternoon to let me know they did get the passenger front unlocked and operational...but the back doors were seized and they couldn't do anything with the back doors at all. What??? Taking it back to my mechanic. In closing please do not share my personal information..thank you. More

Enjoyable buying experience! After visiting a couple other dealers in the area, I believed I had already made up my mind. I figured I would stop at one more before making a final After visiting a couple other dealers in the area, I believed I had already made up my mind. I figured I would stop at one more before making a final decision. I met Trevor upon entering the dealership and from the beginning he was friendly and enjoyable to deal with. Zach also assisted in the sales process, so we did not have a bunch of back and forth negotiating. I was very pleased with the amount given on my trade in and they got the exact model I wanted from another dealership on the same day! Next time you are looking for a new vehicle, stop in and talk to Trevor! You will be happy you did! More

How every car purchase should be There is a reason I once again drove over an hour and go through all the red tape bs to get a truck bought in Ohio, inspected and registered in PA. Th There is a reason I once again drove over an hour and go through all the red tape bs to get a truck bought in Ohio, inspected and registered in PA. That reason is salesman Bill Powell. I’ve purchased 2 out of my last 3 trucks off Bill and it’s clear to me that the 1 time I didn’t I should have!! I emailed him from work this morning telling him what kind of truck I wanted, budget and monthly payment. Drive home 3 hours later in the truck I wanted with the payment I expected. Will never buy anywhere else again! More

Awesome experience. Had an amazing salesman named Bill Powell that helped us find the perfect vehicle for us. He went above and beyond to accommodate me. I would recomme Had an amazing salesman named Bill Powell that helped us find the perfect vehicle for us. He went above and beyond to accommodate me. I would recommend him and the dealership to anyone looking for a car. The selection was great. The staff was helpful, polite and all around enjoyable to work with. They made a repeat customer when they sold us our SUV today. More

Great Experience Very friendly staff, easy going, attentive and didn’t try to up sell me. Purchasing was a smooth hassle-free transaction. We will be back when purchas Very friendly staff, easy going, attentive and didn’t try to up sell me. Purchasing was a smooth hassle-free transaction. We will be back when purchasing again. More

Vehicle purchase As with most people, I really dislike the whole car buying / car salesman experience. However, after doing months of research on the vehicle I was thi As with most people, I really dislike the whole car buying / car salesman experience. However, after doing months of research on the vehicle I was thinking of purchasing and comparing ratings and pricing of various car dealerships, I picked out a car and and decided on Wally Armour of Salem. Dave Stamp was very helpful and personable. Super nice guy without the car salesman slickness! I did not receive any of the pressures that I have gotten at most dealerships. They let ME decide if I wanted the vehicle and I didn't feel pressured into adding any extras. They gave me options, and let me choose what I wanted. I would recommend them to anyone who is as gun shy as I am in buying a new vehicle. More

Excellent Service After being turned down at so many other car lots it was nice to be finally approved at Wally Armour. Justin was an awesome salesperson and did everyt After being turned down at so many other car lots it was nice to be finally approved at Wally Armour. Justin was an awesome salesperson and did everything possible to get us in a vehicle. More

Vehicle purchase Have worked with Wally Armour before and they was great then and even better when we went the second time. Walked in knew what we wanted Justin was gr Have worked with Wally Armour before and they was great then and even better when we went the second time. Walked in knew what we wanted Justin was great showing us all the details of the car we wanted. AJ was great getting us in to fit our budget and something dependable. Haley was fast and a huge help In getting our down payment taken care of. Would recommend the Wally Armour Salem team to everyone, You guys rocked!!!! More

Excellent salesman My husband thought he would surprise me with the best birthday gift ever thanks to Trevor I got my dream car he helped with all the questions we had g My husband thought he would surprise me with the best birthday gift ever thanks to Trevor I got my dream car he helped with all the questions we had got us the best deals and even made a new friend. Trevor is the best salesman I’ve ever worked with in my life he never once pressured us into anything Wally armour in Salem asked for Trevor tell him Misty sent u More

Bill Ewing, amazing saleman My husband and I were looking for a used car and was so happy with the outcome. We had an amazing salesman Bill Ewing that was patient and very nice f My husband and I were looking for a used car and was so happy with the outcome. We had an amazing salesman Bill Ewing that was patient and very nice from start to finish. He made our visit comfortable and easy going. We will be back and we will definitely send customers to wally armour delerxxxx with Bill! Thank you so much ! More