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Saint J Subaru
St Johnsbury, VT
866 Reviews
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866 Reviews of Saint J Subaru
March 25, 2025
I’ve been a loyal customer of St. J Subaru, having purchased two vehicles and spent thousands on service over the years. Unfortunately, my most recent experience was incredibly disapp J Subaru, having purchased two vehicles and spent thousands on service over the years. Unfortunately, my most recent experience was incredibly disappointing. After purchasing a Certified Pre-Owned Subaru last year, I expected a higher level of customer service. When I brought my truck in for an issue, the General Manager was extremely disrespectful and accusatory. Instead of offering any support or even basic courtesy, he immediately dismissed my concerns and refused to take responsibility. Not once did he apologize for the issues I was having—he only focused on denying any help. I was told the vehicle was in perfect shape and covered under a 3-month, 3,000-mile warranty, yet they refused to cover the $282 battery replacement. To be fair, the rest of the staff were great to deal with, but the GM’s attitude completely soured my experience. I expected better from a dealership I’ve trusted for years. As a loyal Subaru customer, this has seriously made me reconsider ever returning to St. J Subaru. More
by Michael G
Employees Worked With
Michael Huntington
November 04, 2024
Dan Mitchell is a low key, respectful, and knowledgeable sales person. We heartily recommend him. Dan is a credit to this company's team. Sylvia Stark, in finance, assisted us well in making wise choices sales person. We heartily recommend him. Dan is a credit to this company's team. Sylvia Stark, in finance, assisted us well in making wise choices for protecting our new purchase, a CrossTrek Subaru. As a first-time Subaru buyer, we could not be more pleased with our experience. Lyonel & Sharlene Tracy, East Haven, Vermont More
by NatchezTrace
Employees Worked With
Dan Michell, Sylvia Stark
March 12, 2024
Really awesome dealership to go through. They made everything as simple as they possibly could so that I could go in and leave with my vehicle.Matt Robinson was a wicked awesome salesmen and They made everything as simple as they possibly could so that I could go in and leave with my vehicle.Matt Robinson was a wicked awesome salesmen and helped me with any questions that I had. I'm really happy i chose saint j subaru dealership! More
by littletondeliveryAlex
Employees Worked With
Matt Robinson , Cole Kilby
February 01, 2023
Matt did an amazing job helping us through the Sales process. Financing went smoothly and we were treated like valued customers through the whole experience! I am so happy with my new Subaru Forester an process. Financing went smoothly and we were treated like valued customers through the whole experience! I am so happy with my new Subaru Forester and I would recommend the team at St. J Subaru to anyone looking for a quality vehicle and a quality buying experience! More
by Dmt929
Employees Worked With
John Martin, Matt Robinson
November 27, 2022
It has NEVER been easier to buy a car! I bought my last two Subarus from Twin City but when I called to trade in my Crosstrek for something bigger, the gentlemen on the phone literally lau I bought my last two Subarus from Twin City but when I called to trade in my Crosstrek for something bigger, the gentlemen on the phone literally laughed at me when I asked for quotes, including my trade, without coming into the dealership. Matt Robinson at Saint J did NOT laugh at me and worked with me over the phone and e-mail to sell us a beautiful Forester Wilderness completely remotely! To seal the deal I simply brought my Crosstrek in, signed the paperwork, got our new keys and drove away in our new Forester. GREAT CUSTOMER SERVICE!!! More
by Marcey H
Employees Worked With
James Edwards, Matt Robinson
October 05, 2022
The St Jay Subaru team is fantastic. My salesman, Jerry, found me exactly what I was looking for and worked hard with his team to get me the best price. Service Department is always a p My salesman, Jerry, found me exactly what I was looking for and worked hard with his team to get me the best price. Service Department is always a pleasure to deal with. More
by jschartner
Employees Worked With
Jerry Schartner , Chris Matte, Kevin Fontecha
April 22, 2022
I recently purchased a brand new Forester. I drove from Middlebury to St J knowing of the reputation they had. I was not disappointed, Chris and everyone else I dealt with were very friendly I drove from Middlebury to St J knowing of the reputation they had. I was not disappointed, Chris and everyone else I dealt with were very friendly and helpful.. I would recommend St J subaru to anyone. More
by spaquett
Employees Worked With
Chris
February 15, 2022
Nick and Josh were excellent to work with. They hit the price point I needed and had all paperwork prepared to make the visit efficient They hit the price point I needed and had all paperwork prepared to make the visit efficient More
by Conman
Employees Worked With
Nick Lussier and Josh C.
