Sahara Chrysler Jeep Dodge Ram

Worst Customer Service ever! I bought a white 2018 Dodge Challenger T/A from this dealership in July 2018. Before signing my contract, I gave it a once around and noticed that the I bought a white 2018 Dodge Challenger T/A from this dealership in July 2018. Before signing my contract, I gave it a once around and noticed that the matte black hood had a weird scuff near the hood scoop. I mentioned it and I was assured that they would take it to the shop and have it taken care of. So I went into finance went through the paperwork and asked about the scuff before signing. Again, I was assured that it was out back being taken care of. After hours, I finally finished the paperwork and signed. When they came back with my car, it was dark. I checked the scuff and it appeared to be gone. I went home happy and relieved that it was over. The next morning, I noticed that the spot where the scuff was was now glossy and shiny, on a matte black hood. I called the finance guy and my sales guy and took pictures and sent them to them. They asked me to bring the car in and the service department took more pictures. I never heard back from them so I followed up, they didn’t have an answer. After months, they told me that the 3rd party company that they use to handle the paint used a buffer to buff it out and damaged the hood. They said the company agreed to pay to replace the hood. I was then told that it just needed approval from the GM. I followed up again a week later. I was told there was no longer a GM and without a GM’s approval, the replacement can’t move forward. I followed up almost weekly. Here I am, 11 months since I bought the car. My hood has yet to be replaced, I’ve yet to get a response about the replacement. I’m not calling twice a week, taking time out of my day to do this, only to be told that my calls will be returned. They never are. The worst experience I’ve ever had with a car dealership. They obviously don’t take their customers seriously. Go to another dealership! I’ve never gotten the new car feeling because I’ve been dealing with this issue for nearly a year with no resolution. More

Best experience ever I've lived through a few decades of car buying experiences. As soon as my wife and I stepped foot onto the car lot we were pleasantly surprised by th I've lived through a few decades of car buying experiences. As soon as my wife and I stepped foot onto the car lot we were pleasantly surprised by the upbeat atmosphere of the sales people that were within the area. We were expecting a high-pressure environment but that proved not to be the case. We were treated with respect and the questions that were asked of us about what type of vehicle we might have in mind for our particular needs. Our answers were carefully noted on a checklist. We were shown a couple of types of vehicles in different colors which helped us to become more specific in what we would be in need of. We eventually settled in on a silver Cherokee with leather interior and liftgate so that my wife would not have to struggle getting luggage or grocery bags in and out of it. The purchasing process went very smoothly. Our private information was kept in secret. Different buying options were introduced to us and we were not pressured into making a decision one way or the other. It was entirely up to us to make that decision accordingly to our comfort levels. We ended up going over the closing time for the business but our sales person Taha Ahmed stayed with us till the very end. He helped us to transfer our items into the new vehicle and offered us his services for any questions or problems that we may have in the future on the vehicle. Almost a week later, we are entirely satisfied with the vehicle that we ended up with and are simply still enthralled with the service that was given to us. We would highly recommend anyone who is in the market for a new vehicle to give Sahara a try.😃 Glad we did. More

Another great experience !! Traded in my 2017 Jeep Wrangler for a new Grand cherokee, and Noah the sales manager put the deal together quick and fair as he has in previous purcha Traded in my 2017 Jeep Wrangler for a new Grand cherokee, and Noah the sales manager put the deal together quick and fair as he has in previous purchases....love my new car, thanks Noah 😀👍 More

Worst experience with services. The dealership side of this place wasn't bad, infact they were awesome. What made me give them one star was because of services they are the worst. The dealership side of this place wasn't bad, infact they were awesome. What made me give them one star was because of services they are the worst. Had to take in my truck a year after because the engine light was on and the truck was saying on the screen it was -40 degrees outside. The truck is still under warranty so my guess was I have to take it were i bought it. We dropped it off Monday night, only a few minutes before they closed so we knew we had to leave there. I get a call Tuesday at 5pm by rob saying that the truck won't be done till Wednesday morning but if for some reason its not he would put me on a rental, but he said it should only take 15 min or so so it should be done. It is now Saturday and my truck its still there. I didn't even get a rental till Friday when i went to the place in person. They also attempted to return it to me friday night but the work was incomplete since my reverse camera was no longer working for some reason. Not a good place to take your cars to get fix. Manager wasn't much help ether. More

exellant we had great experience with everybody Mark Jackson was very knowledgeable and we would recommend sahara to our friends and we would definitely buy ou we had great experience with everybody Mark Jackson was very knowledgeable and we would recommend sahara to our friends and we would definitely buy our next vehicle from you all More

Nuestro primer Jeep 🤩 Gracias Mark por tu ayuda en nuestro primer Jeep. Todos los d este dealer se portaron excelente con nosotros, contestaron todas nuestras preguntas. Gracias Mark por tu ayuda en nuestro primer Jeep. Todos los d este dealer se portaron excelente con nosotros, contestaron todas nuestras preguntas. Definitivamente fue una experiencia agradable y recomendamos este dealer a cualquiera que le interese hacer una compra de vehículo. 💯 por ciento recomendados. More

Best car buying experience Mark greeted me in the parking lot and from their he treated me like a good friend; kind, respectful and empathic to my needs. He did not waste my tim Mark greeted me in the parking lot and from their he treated me like a good friend; kind, respectful and empathic to my needs. He did not waste my time showing me cars that did not fit me or my budget. Again, a great guy and I would recommend anyone to see Mark to buy a car. You won’t regret it. More

I'll never go to another dealership! I had gone to 5 other dealerships, the same day, before coming to Sahara Chrysler, and was ready to give up. I didn't know what I wanted, I just knew I had gone to 5 other dealerships, the same day, before coming to Sahara Chrysler, and was ready to give up. I didn't know what I wanted, I just knew that I wanted to sit in a whole bunch of cars and see which felt "right". At the other dealers, I was brushed off, sent to sit in the showroom vehicles, and told "this car looks great on you" and then when saying I felt like it was too small, "yeah, it looked too small for you." But this all changed when I walked into Sahara Chrysler. Kai walked up to us and was so patient with me. I told him my needs and he listened. He allowed me to sit in the cars that I wanted to and answered all of my questions. It was the best car buying experience that I have ever had. I came back a second day, and he worked with me to get me in the right car. My husband and I decided that we will never go to another dealership again. Thank you, Kai and Sahara Chrysler for making what is normally a dreaded task, painless and fun! More

The most happiest customer!!!💯 ask for KIM!!! Such an amazing day!!! First off I did not walk in to this dealership in mind with leaving with a car but it happened to me my story I believe is an Such an amazing day!!! First off I did not walk in to this dealership in mind with leaving with a car but it happened to me my story I believe is an awesome one I originally spoke to my sales rep by the name of Kim who I initially over Looked In the beginning of my search To be honest . but she was consistent in reaching So I decided to Go see about her . WHEN I TELL U WHAT IS FOR YOU SHA’ll be yours it’s no mistake I have not so good credit 😏 I only went looking so when I was financially ready I’d kno what to expect this idea went very differently from what I had in mind with Kim’s help & the other team members like the financial manager made my thoughts into my reality I was able to leave the dealership with %0 no money down in my 2018 Jeep I’m sooooo blessed & happy now I don’t have to take the bus anymore yayyyy!!! Thanks to my sales rep KIM!!! I can’t tell how good this feels 🙏🏾 More

2019 Challenger Ruben was very helpful, process was very quick. They worked with me on my trade to get the price I was looking for, would recommend. Ruben was very helpful, process was very quick. They worked with me on my trade to get the price I was looking for, would recommend. More